About the job
LOCATION: 14 Pier Walk, North Greenwich, SE10 0ES
SHIFT PATTERN: Monday to Friday, 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're here to assist you!
ROLE OVERVIEW AND PURPOSE
As a key member of the leadership team, reporting to the Managing Director, you will play a vital role in ensuring that customer expectations are not only met but exceeded. Your focus will be on fostering robust client relationships and delivering a high standard of service that aligns with commercial goals. You will lead a dedicated and skilled workforce to manage all aspects of Hard FM across London's expansive transport sector, while also meeting P&L objectives.
KEY RESPONSIBILITIES
- Oversee the successful operation of a large portfolio of approximately 2,200 locations.
- Engage directly with the team and clients, leading by example in a customer-facing capacity.
- Manage day-to-day service delivery for the Pan TfL M&E Operations, ensuring quality performance under the contract.
- Provide a safe and healthy work environment for approximately 170 employees.
- Adhere to ABM’s policies and procedures for effective implementation.
- Ensure contractual commitments are fulfilled in line with SLAs, KPIs, and other contract requirements.
- Drive quality, innovation, and continuous improvement initiatives.
- Foster an open and servant leadership style that encourages growth and development among team members and clients.
- Maintain a customer-focused approach across all operational activities to maximize client relationships.
- Ensure staffing with fully competent and trained teams, with effective succession planning in place.
- Facilitate effective communication through leadership, client management meetings, briefings, employee forums, and reporting.
- Ensure the efficient operation, maintenance, and repair of M&E plant, equipment, and services.
- Maintain safety and compliance for all customer buildings.
- Keep up-to-date records.
- Achieve financial targets set by the Managing Director.
- Comply with Company ISO Quality Management Systems.
