Machine Learning Engineer at Finch | New York City

About Finch LegalAt Finch Legal, we are dedicated to ensuring that every American household has access to legal counsel during life’s pivotal moments. Our mission is to create a framework that makes justice significantly more accessible. Our innovative approach to consumer law automates administrative tasks while prioritizing client needs, beginning with per…

About Finch LegalAt Finch Legal, we are driven by the belief that every American household deserves access to legal counsel in pivotal life moments. Our mission is to revolutionize the accessibility of justice through innovative infrastructure. Our modern approach to consumer law not only automates administrative tasks but also prioritizes the needs of our clients, especially in personal injury cases.Since our launch in April, we have experienced remarkable growth, expanding by 10x and currently powering pre-litigation processes for leading law firms nationwide. By integrating expert operators with purpose-built AI technologies, we effectively manage intake, claim openings, medical records, police reports, lien management, demands, and much more.Our esteemed investors include Sequoia, Redpoint, and founders & CEOs of renowned companies like DoorDash, Ironclad, and Digits. We are committed to reimagining how the law serves everyday Americans from the ground up and are on the lookout for exceptional operators to help us scale this vision across the country.The RoleAs a Legal Operations Assistant, you will be a versatile operator providing essential support to Case Managers and paralegals within our legal operations team. Your daily tasks will be dynamic; one day you might be conducting treatment check-ins, and on another, you may oversee a full desk in the absence of a teammate. If you thrive in a fast-paced environment and can adeptly switch contexts, this position is tailored for you.Your Responsibilities:Address challenges throughout the case lifecycle as they arisePerform treatment check-ins with clientsReach out to clients for updates on case progressInvestigate coverage and liability disputesFill in for team members during their absencesManage high-volume overflow tasks across the legal operations teamYour Team: Legal OperationsThe Legal Operations team is dedicated to delivering outstanding outcomes for our law firm partners and their clients with precision, speed, and empathy. At Finch Legal, we are assembling a team of the top 1% of legal operators, drawing on experience from law firms nationwide and empowering them with advanced technology to serve more clients with greater humanity.Ideal Candidate Profile:Possess 1+ years of experience in legal operations, case management, or claims handling, particularly in personal injuryBilingual abilities (English/Spanish) are a plusDemonstrate adaptability to an evolving daily routineAbility to manage a high volume of tasks effectively

About FinchAt Finch, we are committed to ensuring that every American household has access to legal counsel during life's pivotal moments. We are revolutionizing the consumer law landscape by developing innovative solutions that prioritize client needs, starting with personal injury cases. Since our inception in April, we have experienced remarkable growth, expanding our operations tenfold and now assisting leading law firms nationwide with pre-litigation processes. By integrating skilled professionals with advanced AI, we streamline intake, claim initiation, medical record management, police report handling, lien oversight, and more.Supported by renowned investors such as Sequoia and Redpoint, along with prominent founders from leading companies, we are transforming the legal experience for everyday Americans from the ground up. We are on the lookout for exceptional talent to join our mission and help us scale our impact across the country.This RoleAs a Litigation Paralegal, you will manage attorney relationships, client communications, and oversee case progress through the litigation phase—from filing to resolution. Your contributions will be vital in ensuring that cases are procedurally correct, thoroughly documented, and strategically supported at every step. You will serve as the primary liaison for law firms and clients, taking charge of essential litigation deliverables such as drafting complaints, managing discovery, supporting motion practices, and ensuring attorneys have the resources they need to advance cases efficiently.

About Finch LegalAt Finch, we firmly believe that every American household should have access to legal counsel during life's pivotal moments. Our mission is to create an infrastructure that makes justice significantly more accessible. With a modern take on consumer law, we prioritize client needs by automating administrative tasks, starting with personal injury cases.Since our launch in April, we have experienced a remarkable growth of 10x, now facilitating pre-litigation processes for top law firms nationwide. Our unique approach combines skilled operators with cutting-edge AI technology to manage everything from client intake to claims processing, medical records handling, police reports, lien management, and demand preparation.Supported by notable investors such as Sequoia and Redpoint, alongside founders of industry-leading companies like DoorDash and Ironclad, Finch is at the forefront of redefining how legal services are delivered to everyday Americans. We are actively seeking exceptional operators to help us scale our efforts across the country.This RoleAs a Case Manager, you will play a vital role in ensuring the efficient progression of cases. Your primary focus will be on the operational aspects of pre-litigation, including opening claims, managing medical record requests, obtaining police reports, and addressing lien matters, all to arm attorneys with fully comprehensive and timely information.What You'll Do:Open and manage communication for insurance claims with carriers.Request, track, and follow up on medical records and police reports.Oversee lien and subrogation issues to ensure prompt resolutions.Collaborate with lead paralegals to prepare cases for demand drafting.Identify operational bottlenecks and work towards effective solutions.Your Team: Legal OperationsOur Legal Operations team is committed to delivering superior outcomes for our law firm partners and their clients with precision, speed, and empathy. At Finch, we are building a team composed of the top 1% of legal operators, drawing from extensive experience in law firms nationwide, and equipping them with innovative technology to serve a greater number of clients with compassion.You Might Be a Fit if You:Possess 5+ years of experience in legal operations, case management, or claims handling.Exhibit strong process orientation and attention to detail.Demonstrate effective communication skills with both clients and attorneys.Thrive in fast-paced, high-volume working environments.CompensationAnnual salary ranges from $60,000 to $85,000, plus equity options.

Finch Legal is building new infrastructure for consumer law, aiming to make legal counsel accessible for every American household. The company focuses initially on personal injury cases, combining a team of experienced operators with specialized AI tools. Finch Legal supports law firms across the country by handling intake, claim initiation, medical record management, and lien oversight. The company is backed by investors including Sequoia and Redpoint, along with leaders from DoorDash and Ironclad. Role overview This Account Executive position is based in New York City. The role involves managing deals from first contact through signed agreement, while helping to shape Finch Legal’s sales processes as the company grows. This is a chance to influence the direction of a new category in legal services. Main responsibilities Manage the full sales cycle, from initial conversation to closing agreements. Convert a rapidly expanding pipeline into long-term partnerships with leaders at law firms. Build trusted relationships with managing partners and operations leads at client firms. Share insights from client interactions to inform go-to-market strategy, messaging, and product development. Represent Finch Legal at legal tech events and conferences to strengthen industry presence. Requirements 4–7 years of experience in sales or business development, with a record of exceeding targets. Ability to independently manage the entire sales cycle. Strong written and verbal communication skills for a range of buyer types. Preferred Familiarity with legal technology. Experience working with law firms or legal professionals.

About Finch LegalAt Finch, we are dedicated to ensuring that every American household has access to legal counsel during life's significant moments. We are innovating the legal landscape by creating systems that enhance accessibility to justice, starting with personal injury law.Since our launch in April, we have experienced a remarkable 10x growth and are currently supporting pre-litigation processes for leading law firms nationwide. Our unique combination of skilled operators and purpose-driven AI technology manages everything from client intake to claim processing, medical records, police reports, lien management, and demand generation.Supported by notable investors such as Sequoia and Redpoint, along with founders and CEOs from industry-defining companies like DoorDash and Ironclad, we are fundamentally transforming how legal services are delivered to everyday Americans. We are seeking exceptional individuals to join our team and help us expand our impact across the country.Your RoleAs an Account Executive at Finch, you will be at the forefront of our growth, owning the entire sales process while contributing to the development of our sales infrastructure. If you are passionate about shaping the future of legal tech and want to make a meaningful impact, this role is for you.What You'll DoThis is a dynamic full-cycle sales position in a fast-paced environment where you will not only close deals but also help define the systems and processes that support our sales efforts. Your responsibilities will evolve as we continue to grow.Manage the complete sales cycle from initial discussions to signed agreements.Transform a rapidly expanding pipeline into strong, long-lasting partnerships with law firm leaders.Establish trusted relationships with managing partners, firm owners, and operations leaders who are reimagining their practice management.Influence Finch's go-to-market strategies by sharing insights from closed deals to refine messaging, processes, and product offerings.Represent Finch at legal technology events and conferences as the industry evolves.Who We're Looking ForWe seek a confident closer who can build systems with a hands-on approach. The ideal candidate will have the following:Must-Haves4–7 years of experience in a closing sales or business development role with a proven record of exceeding quotas.Experience managing a full sales cycle from start to finish.Excellent written and verbal communication skills across diverse buyer personas.Nice-to-HavesFamiliarity with the legal tech space and its evolving landscape.Ability to navigate complex selling environments.

About FinchAt Finch, we are driven by the belief that every household in America deserves access to legal counsel during life’s pivotal moments. We are dedicated to making justice more accessible by transforming the consumer law landscape, beginning with personal injury cases. Our innovative model automates administrative tasks, putting clients at the forefront.Since our launch in April, we have achieved remarkable growth, expanding our reach tenfold and now supporting top law firms across the nation with pre-litigation processes. By combining skilled professionals with advanced AI solutions, we effectively manage intake, claim initiation, medical documentation, police reports, lien oversight, demands, and more.Backed by esteemed investors such as Sequoia and Redpoint, along with visionary founders and CEOs from leading companies like DoorDash and Ironclad, we are redefining how legal services are delivered to everyday Americans. We are in search of exceptional talent to help scale our mission across the country.This RoleWe are on the lookout for a Founding Marketer who will play a pivotal role in establishing Finch as the most reputable name in legal technology. You will create impactful campaigns, memorable experiences, and meaningful content that resonates with our audience. You will be responsible for shaping Finch's public presence—both online and offline—capturing the attention of our customers in every possible way.This role requires a hands-on approach; you will be actively engaged in planning events, collaborating on content creation, conducting experiments, and identifying strategies that drive results. We seek someone who has spent years mastering the art of effective marketing and is now ready to make a significant impact from the ground up.Collaboration with leadership and cross-functional teams (including GTM and Ops) will be essential as you work to cultivate a brand that law firm leaders respect, trust, and endorse.Your Responsibilities:Lead demand generation and inbound marketing efforts—evaluate which channels warrant investment, identify untapped growth opportunities, and develop sustainable systems for long-term success.Develop a cohesive content strategy and narrative—determine which stories are impactful and create a scalable engine (video, social media, case studies, campaigns) to consistently tell them.Establish a compelling social presence—craft a unique voice and strategy that makes Finch engaging and valuable to our audience.Define and execute field marketing strategies—identify key events, target audiences, and effective formats, then create and implement a detailed playbook. Design experiences that foster relationships, drive pipeline, and enhance Finch’s visibility.

About Finch LegalAt Finch, we are dedicated to ensuring that every household in America has the access to legal counsel during life’s pivotal moments. We are innovating the legal framework to make justice more accessible than ever. Our contemporary take on consumer law simplifies administrative tasks, allowing us to prioritize our clients' needs, starting with personal injury cases.Since our inception in April, we have seen a remarkable growth of 10x, currently facilitating pre-litigation processes for leading law firms nationwide. Our unique approach merges expert operators with tailored AI technology, streamlining everything from intake and claim openings to medical records and lien management.Supported by prominent investors including Sequoia and Redpoint, along with founders and CEOs from industry giants like DoorDash and Ironclad, we are fundamentally transforming how legal services assist everyday Americans. We are on the lookout for exceptional talent to help us expand our vision across the country.Your RoleAs the Founding Designer at Finch Legal, you will play a crucial role in humanizing our product, which impacts individuals at their most vulnerable moments. You will be our inaugural design hire, working closely with leadership and having significant input on the product's evolution.Key ResponsibilitiesYou will take charge of design across all aspects of Finch's operations—from product and brand to emerging AI experiences. This position is dynamic and will evolve as the company grows, allowing you to define its scope while executing your vision.Develop internal case management tools to enhance the efficiency of our legal operations team.Create law firm-facing portals that provide partners with real-time visibility and control over their cases.Design client experiences that simplify the complexities of legal processes.Shape Finch's public image, including branding, marketing website, and visual identity.Establish our foundational design system to foster a common language of quality among product, design, and engineering teams.Ideal CandidateWe are looking for a visionary designer capable of setting the design standards from the ground up. You should possess a broad skill set, strong conviction, and the agility to work quickly without compromising quality.Essential Qualifications4+ years as a founding or sole designer, or 7+ years in a senior/lead design position with comprehensive ownership.Proven experience in creating user-centered designs that effectively communicate complex information.Strong portfolio showcasing a range of design projects.Ability to collaborate with cross-functional teams and communicate design concepts to stakeholders.Excellent problem-solving skills and attention to detail.

About FinchAt Finch, we believe that every American household deserves access to legal counsel during life’s most significant moments. We are dedicated to creating an infrastructure that makes justice significantly more accessible. Our innovative approach to consumer law prioritizes clients by automating administrative tasks, starting with personal injury cases.Since our launch in April, we have experienced remarkable growth, expanding tenfold and now empowering pre-litigation processes for leading law firms nationwide. We integrate skilled operators with advanced AI technology to manage intake, claim initiation, medical records, police reports, lien management, demands, and everything in between.Supported by prominent investors such as Sequoia and Redpoint, along with visionary founders and CEOs from companies like DoorDash, Ironclad, and Digits, we are fundamentally transforming how legal services are provided to everyday Americans. We are searching for exceptional talent to join us in scaling our mission across the country.This RoleAs one of the pioneering Sales Development Representatives at Finch, you will play a crucial role in shaping our growth strategy. You will be responsible for managing the top-of-funnel activities, developing our outbound playbook, and being the first point of contact for many law firms. If you are passionate about making a meaningful impact early in your career and are eager to grow rapidly, this is the job for you.What You'll DoThis outbound-focused position is at a company that is still defining its go-to-market strategy. You will not only prospect but also contribute to building the foundational systems as we expand.Manage the top-of-funnel pipeline through outbound emails, cold calls, and LinkedIn outreach directed at law firm decision-makers.Develop Finch's Sales Development Representative playbook from the ground up — experimenting with messaging, tracking outcomes, and rapidly iterating.Transform initial interest into scheduled meetings for our Account Executive team.Ensure accurate and organized pipeline data within our CRM to enable swift and confident team actions.Represent Finch at legal technology conferences and industry gatherings.Who We Have in MindWe are looking for individuals who thrive in creating structure in ambiguous environments and view early-stage opportunities as a chance for growth rather than a challenge.Must-HavesSome experience in outbound sales or business development roles that involve client interaction.Proven ability to test, refine, and enhance outbound messaging and processes.Exceptional written and verbal communication skills.

Join Finch LegalAt Finch, we believe that every American household deserves access to legal counsel during life’s pivotal moments. We are committed to making justice more accessible by developing innovative solutions that prioritize clients, starting with personal injury law.Since our launch in April, we have experienced remarkable growth, expanding tenfold and now supporting pre-litigation processes for leading law firms nationwide. Our unique blend of expert operators and cutting-edge AI enables us to streamline intake, claim initiation, medical record management, police report handling, lien oversight, and demand generation, among other critical tasks.Supported by industry-leading investors such as Sequoia and Redpoint, as well as prominent founders and CEOs from successful companies like DoorDash and Ironclad, we are redefining how the legal system serves everyday Americans. We invite talented operators to join our mission and help us scale our impact across the nation.Your RoleAs a Software Engineer at Finch, you will play a pivotal role in transforming personal injury law by eliminating repetitive tasks and inefficient processes through innovative software solutions. You will take ownership of essential features, work collaboratively with product, operations, and design teams, and make impactful decisions from day one.Key ResponsibilitiesLead the development of major features from architectural design to production deployment.Create reliable and high-performance systems utilizing Python/Django, React, and AWS across our core workflows.Develop AI-driven functionalities that simplify complex legal processes for our law firm partners.Collaborate closely with cross-functional teams to determine project scope and priorities.Contribute to shaping our engineering culture, standards, and practices as we grow.Ideal CandidateWe are looking for engineers who seek true ownership of their work and outcomes. Below are the qualifications we value.Essential Qualifications3+ years of experience in building secure and reliable software in a production environment.Full-stack development proficiency, comfortable working on both frontend and backend.Strong experience with Python and React, or a proven ability to quickly adapt to new technology stacks.Demonstrated ability to work in a fast-paced, collaborative environment.A proactive approach to problem-solving and a passion for innovation.

About Finch LegalAt Finch, we are dedicated to making legal counsel accessible to every American household during life’s pivotal moments. Our innovative approach to consumer law focuses on automating administrative tasks and prioritizing clients, beginning with personal injury cases.Since our launch in April, we've experienced a remarkable 10x growth and are now supporting pre-litigation efforts for leading law firms nationwide. By combining expert operators with specialized AI, we manage everything from intake and claim initiation to medical record handling, police report management, lien oversight, and demands.Supported by esteemed investors like Sequoia and Redpoint, as well as visionary founders and CEOs from influential companies such as DoorDash and Ironclad, we are redefining the legal landscape to better serve everyday Americans. We are seeking exceptional talent to help us expand our mission across the country.The RoleAs the first Product Manager at Finch, you will play a pivotal role in shaping our product strategy alongside the founders. You will determine what we build, the rationale behind it, and the sequence of development. Our users — legal teams and their clients — are navigating some of life’s toughest challenges, and the impact of your work will be significant.Your ResponsibilitiesIn this dynamic role, you will have ownership of the product vision across Finch's platform, which includes internal tools, law firm interfaces, and client experiences. Your responsibilities will evolve as the company grows, allowing you to define this position as much as fulfill it.Establish priorities, make trade-offs, and manage the product roadmap.Develop internal case management workflows that enhance our legal operations team's efficiency.Design the law firm-facing products to ensure partners have the visibility and trust required to collaborate with us effectively.Oversee client-facing product decisions to simplify and clarify complex legal processes.Lead the development of AI-powered features, focusing on practical utility and reliability.Set foundational practices for product management at Finch, including how we prioritize tasks, measure success, and collaborate with engineering and design teams.Ideal CandidateWe are looking for an individual who thrives in uncharted territory and can cultivate confidence in an environment where product thinking is still being established.Essential QualificationsProven experience in product management, ideally within a startup or tech environment.Strong analytical skills with a data-driven approach to decision-making.Excellent communication skills to effectively collaborate with cross-functional teams.A passion for improving access to legal services and empathy for users navigating challenging situations.

Join Finch: Revolutionizing Access to JusticeAt Finch, we are committed to ensuring that every American household has access to exceptional legal counsel during life’s pivotal moments. Our innovative approach to consumer law is centered around automating administrative tasks, enabling us to prioritize our clients, particularly in the realm of personal injury.Since our inception in April, we have experienced remarkable growth, expanding 10x and currently facilitating pre-litigation processes for leading law firms nationwide. Our powerful combination of expert operators and cutting-edge AI allows us to manage everything from intake and claim initiation to medical records and demand management efficiently.Backed by prominent investors such as Sequoia and Redpoint, along with esteemed founders and CEOs from top companies like DoorDash and Ironclad, we are redefining how legal services are delivered to everyday Americans. We are on the lookout for talented operators to help us scale our mission across the country.Your RoleAs a key member of our Strategy & Operations team, you will be at the heart of Finch’s operational engine, collaborating across various business domains to develop systems, workflows, and experiences that enhance efficiency, improve client outcomes, and ensure scalable growth.This dynamic position is ideal for those who excel at the intersection of process design, analytical problem-solving, and cross-functional collaboration. You will investigate current workflows, pinpoint inefficiencies, and devise high-impact solutions that enhance experiences for legal firms, operations teams, and clients alike.Your role will require a blend of analytical precision and empathetic thinking—considering the holistic needs of attorneys, clients, and internal teams while establishing systems that empower Finch to deliver rapid, clear, and high-quality outcomes as we expand.You Will:Analyze current workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across various business segments.Design scalable processes, playbooks, and standards that foster clarity, enhance consistency, and support predictable case outcomes.Define interfaces and communication frameworks that facilitate seamless collaboration with firms, clients, and internal teams.Collaborate with product and engineering teams to translate operational insights into actionable improvements.

MissionAt Finch, we are driven by a profound mission to transform self-care into an enjoyable and accessible experience for everyone. Founded by two friends, Nino and Steph, who faced their own battles with anxiety and depression, Finch emerged in 2021 with a vision to support others on their mental health journeys. We are proud to have positively impacted over 20 million lives and continue to grow responsibly as a profitable company.Our tight-knit team is fiercely passionate about mental health, striving to make a meaningful difference.Job DescriptionWe are looking for a talented Senior Animator to breathe life into our characters through captivating animations. The right candidate will possess a deep understanding of motion principles, particularly in character animation, and will excel in creating dynamic visual stories.Key ResponsibilitiesProduce high-quality character animations that resonate with audiences.Design animations with a keen sense of weight, physics, and timing.Collaborate with a diverse team of creatives to generate innovative and engaging content.Participate in the creative process from initial concept through to final production.RequirementsExpertise in Adobe After Effects, specifically in character animation.Ability to independently manage the animation production process from storyboarding to final output, following scripts and creative guidance.A strong portfolio showcasing exceptional animation work.Outstanding communication and teamwork capabilities.Proficient in English, both written and spoken.Preferred Skills (Highly Desirable)Familiarity with 3D character creation and animation techniques.Residing in Asia or Australia (GMT+7 to GMT+11 time zones).Proficiency in 3D software such as Cinema 4D, Maya, or Blender.Experience using Rive.What We OfferThe chance to thrive in a rapidly growing startup atmosphere.Opportunities to collaborate with top-tier creative professionals.An environment where you can create cutting-edge and engaging animations.Competitive compensation.

MissionAt Finch, founded by two friends, Nino and Steph, we are on a mission to transform the way individuals approach self-care. Having personally faced challenges with anxiety and depression, we sought to create a platform that makes self-care enjoyable and accessible. Since our launch in 2021, we've proudly supported over 20 million individuals on their mental health journeys.We are a profitable, dedicated team committed to sustainable growth and passionate about mental health.Role SummaryAs a Product Designer at Finch, you will engage in exciting design challenges that blend wellness and gaming. Your creativity will help us craft engaging, playful experiences that make self-care easy and enjoyable. If you thrive on innovative design challenges, we want to hear from you!Key ResponsibilitiesDevelop vibrant and engaging user flows, interactions, and high-fidelity visuals for mental health exercises, gaming mechanics, and growth loops. Prototype tangible solutions to evolving product challenges.Establish new design patterns that enhance user experience and evolve our design system as we grow.Design product concepts that effectively balance product vision, speed, and business potential.Collaborate cross-functionally with engineering, product management, character design, and animation teams.Projects You Could Work OnInnovate the way users engage with mobile devices to promote mental wellness.Reimagine social interactions to foster support among users in unique ways.Create enjoyable product experiences that make daily self-care and mental health engaging and sustainable.Develop a versatile platform of mental health tools to support users at various stages of their self-care journeys.

Finch Legal is building new ways for Americans to access legal counsel, starting with personal injury cases. By combining experienced legal operators and advanced technology, Finch streamlines processes such as intake, claim initiation, and documentation for law firms nationwide. Backed by investors including Sequoia and Redpoint, Finch is growing quickly and aims to make legal services more accessible for everyday people. The company’s Legal Operations team focuses on delivering precise, compassionate service using modern tools and a client-first approach. Role overview The Bilingual Legal Intake Specialist (English/Spanish) serves as the first point of contact for potential clients. This remote, weekend-shift role is part of Finch’s 24/7 team and plays a key part in building trust, assessing case eligibility, and guiding qualified clients through the sign-up process. Specialists ensure that every client receives clear communication and a smooth experience from first contact to retainer agreement. What you will do Respond to incoming calls with empathy and professionalism Evaluate and confirm case eligibility using established criteria Assist clients during the sign-up process and finalize retainer agreements Transfer cases to attorneys and lead paralegals, providing accurate and complete information Work closely with team members to maintain responsiveness and build trust with partners Requirements 5+ years in client-facing intake or sales roles, ideally within legal services Strong communication skills and the ability to establish trust quickly Calm and focused under pressure Comfortable working remotely and with flexible hours

About Finch LegalAt Finch Legal, we believe that every household in America deserves accessible legal counsel during life's pivotal moments. Our mission is to revolutionize the accessibility of justice through innovative technology and client-centric approaches, particularly in personal injury law.Since our launch in April, we have experienced remarkable growth, expanding our operations tenfold and now serving as the backbone for leading law firms nationwide in pre-litigation processes. By leveraging expert operators and cutting-edge AI, we streamline intake procedures, claim openings, and manage medical records, police reports, and lien management, ensuring a seamless client journey.Supported by prominent investors such as Sequoia and Redpoint, along with notable founders and CEOs from companies like DoorDash, Ironclad, and Digits, we are redefining the legal landscape to better serve everyday Americans. We invite exceptional individuals to join our mission as we scale our operations across the country.This RoleAs a Legal Intake Specialist, you will be the initial point of contact for potential clients, playing a crucial role in establishing trust and confirming case eligibility. Your expertise will ensure that every client has a smooth and efficient onboarding experience. This position is part of our dedicated 24/7 team, serving as the frontline of Finch's client interactions.Your Responsibilities:Respond to incoming calls with professionalism and empathy.Evaluate cases to determine eligibility based on established criteria.Assist clients throughout the sign-up process and facilitate retainer agreements.Transfer case files to attorneys and lead paralegals with accurate and comprehensive information.Collaborate with team members to maintain quick response times and build trust with every partner.Your Team: Legal OperationsThe Legal Operations team is committed to delivering outstanding results for our law firm partners and their clients. We are assembling a team comprised of the top 1% of legal operators, equipped with advanced technology to enhance client service with compassion and efficiency.Ideal Candidate Profile:Possess 5+ years of experience in client-facing intake or sales roles, preferably within the legal sector.Demonstrate excellent communication skills with the ability to quickly establish rapport.Maintain composure and focus in high-pressure situations.Willingness to work flexible schedules, including evenings and weekends.

About FinchAt Finch, we are committed to ensuring that every American household has access to legal counsel during life's critical moments. Our mission is to create an infrastructure that radically enhances access to justice. Through innovative automation in consumer law, particularly in personal injury, we prioritize our clients' needs.Since our inception in April, we have experienced remarkable growth, expanding our operations tenfold and now supporting pre-litigation processes for leading law firms nationwide. By integrating skilled professionals with specialized AI capabilities, we efficiently manage intake, claim initiation, medical records processing, lien oversight, and other vital tasks.Supported by investors like Sequoia and Redpoint, along with the founders and CEOs of transformative companies such as DoorDash and Ironclad, we are fundamentally reshaping how legal services are delivered to everyday Americans. We are on the lookout for outstanding operators to join our team and help scale our operations across the country.This RoleWe are seeking a Go-To-Market (GTM) Strategy & Operations Specialist to assist in designing, scaling, and optimizing the systems that drive our growth. This role sits at the crossroads of revenue generation, product development, and strategic planning—addressing pivotal questions such as: Where should we expand next? What strategies will secure our success? How can we accelerate our progress?You will collaborate closely with the CEO, Sales, and Product teams to transform insights into actionable strategies that enhance Finch's market approach, boost revenue, and strengthen relationships with our key customers.This position is ideal for individuals who excel at solving intricate challenges, thrive on customer engagement, and desire a firsthand experience in scaling a transformative company from the ground up.Key ResponsibilitiesLead strategic projects that have a significant impact—ranging from product launches to pricing strategies and GTM experiments that explore new market opportunities.Collaborate with our sales leadership and major clients to identify new revenue streams, influence product direction, and convert insights into concrete actions.Architect and refine Finch’s growth mechanisms—aligning personnel, processes, and data to facilitate predictable revenue and scalable operations.Develop systems that underpin our growth narrative—creating dashboards, metrics, and feedback loops that make growth quantifiable and replicable.Engage cross-functionally with Sales, Marketing, and Product teams to ensure alignment in strategy execution and that all teams are working towards unified goals.Clarify complex challenges—distilling ambiguous issues into clear, actionable plans that drive results.

About FinchAt Finch, we are dedicated to transforming the world of work by creating the essential infrastructure that supports every aspect of employment. We seek innovative thinkers who approach challenges with a comprehensive perspective, possess a relentless curiosity, and are proactive self-starters committed to bringing ideas to fruition.As a Series B company, Finch enjoys the backing of a distinguished group of investors and advisors, including General Catalyst, Menlo Ventures, and YCombinator, among others.About Our TeamOur team is composed of dynamic problem solvers who are not afraid to question the status quo. We cherish speed, inquisitiveness, empathy, and diverse viewpoints. Every team member is enthusiastic about tackling complex challenges and the significant impact our efforts can have on the global workforce. We recognize the immense responsibility that comes with the value we deliver, which is why security and privacy are our top priorities.We come from a variety of backgrounds, each contributing unique skills to our collective expertise. We encourage applicants regardless of whether their experience aligns perfectly with the job description. Your skills and potential are what truly matter, particularly if your career path has been unconventional.About the RoleAs a Developer Success Engineer (DSE), you will manage the post-sale technical relationship with our customers. You will proactively assist them from the initial API integration to the ongoing optimization of their employment data processes.Your responsibilities will include driving increased product usage, advising on integration strategies, and conducting architectural assessments to minimize friction, identify new use cases, and enhance product adoption.DSEs are pivotal to the customer experience, acting on product feedback, revealing roadmap opportunities to the Engineering and Product teams, contributing to developer resources, and collaborating with Sales and Marketing to relay insights gathered from the field. You will establish and disseminate best practices and play a crucial role in the evolution of the employment data ecosystem.

About Finch LegalAt Finch, we believe that every American household should have access to legal counsel during life’s pivotal moments. Our mission is to transform the landscape of justice, making it more accessible through innovative solutions. Specializing in consumer law, we prioritize our clients by automating administrative tasks, beginning with personal injury cases.Since our inception in April, Finch has experienced exponential growth, expanding by tenfold and currently supporting top law firms nationwide with pre-litigation services. Our unique blend of skilled operators and cutting-edge AI technology allows us to efficiently manage intake, claim openings, medical record requests, police reports, lien management, and more.Supported by prestigious investors such as Sequoia and Redpoint, along with industry leaders from companies like DoorDash and Ironclad, we are redefining how legal services are provided to everyday Americans. We are on the lookout for outstanding operators to join us in scaling this initiative across the nation.This RoleAs a Legal Intake Specialist, you will be the first point of contact for potential clients reaching out to Finch. Your role will involve building trust quickly, qualifying cases, and facilitating a smooth and prompt signing process for eligible clients. You will be part of our dedicated 24/7 team, serving as the frontline of Finch’s exceptional client experience.Your Responsibilities:Respond to incoming calls with empathy and professionalism.Evaluate cases to confirm eligibility based on established criteria.Assist clients throughout the sign-up process and secure necessary retainers.Efficiently transition cases to attorneys and lead paralegals, ensuring all information is accurate and complete.Collaborate with your team to maintain high responsiveness, fostering trust with every partner.Your Team: Legal OperationsOur Legal Operations team is dedicated to delivering outstanding results for our law firm partners and their clients. We are assembling a group of the top 1% of legal operators from across the country, equipping them with next-generation technology to enhance client service with greater empathy.You May Be a Great Fit If You:Have over 5 years of experience in client-facing roles, preferably within the legal sector.Are an exceptional communicator, capable of establishing trust rapidly.Remain composed and focused in high-pressure situations.Are flexible regarding work hours, including availability for evenings and weekends.