Maintenance Renewal Representative

AvePointManila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should be a self-driven, motivated individual who is passionate about customer service and sales. Strong organizational skills, coupled with a keen understanding of customer needs and the ability to communicate effectively, are essential. A background in a customer-facing role or experience in sales is preferred.

About the job

About AvePoint:

At AvePoint, we are the global leaders in data security, governance, and resilience. Our innovative solutions empower organizations to collaborate confidently while managing their data. With over 25,000 customers globally, we provide a comprehensive platform that secures and optimizes data across various environments including Microsoft, Google, and Salesforce. Our extensive partner network of around 5,000 managed service providers and resellers ensures our solutions are accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.

We are dedicated to investing in our team, fostering a culture of agility, passion, and collaboration that empowers you to shape your career and make a significant impact.

What you will be doing:

As a Maintenance Renewal Representative at AvePoint, your primary responsibility will be to ensure that our existing customers recognize the value of renewing their annual maintenance contracts, facilitating timely renewals. This role demands a blend of sales acumen, effective communication of value propositions, organizational skills, and exceptional customer service.

Manage renewal sales for existing customers
Ensure timely contract renewals
Collaborate with sales executives on account management and new opportunities
Coordinate with internal teams (legal, accounting) and external business partners
Maintain diligence with sales forecasting and ongoing management
Follow up persistently with customers until renewals are finalized
Track cancellations and understand their reasons
Stay updated on product offerings and pricing to effectively close sales
Identify potential leads and transfer them to the sales department

About AvePoint

AvePoint is a leader in data governance, security, and resilience, dedicated to empowering organizations to collaborate securely and effectively.

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