Managed Services Consultant

ITRS Group Ltd.Makati City, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who possess strong problem-solving skills, excellent communication abilities, and a keen desire to learn and adapt in a dynamic environment. Experience in IT service management or related fields is a plus, along with a background in monitoring tools and client support.

About the job

About ITRS

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide comprehensive and automated IT observability solutions that protect vital applications while fostering innovation. We are proud to be the only monitoring and observability platform tailored for the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.

We believe that when our team flourishes, so do our clients. By joining us, you will find:

A supportive culture – We have been recognized as a Great Place to Work for several consecutive years, thanks to our inclusive and encouraging environment.
Impactful work – Contribute significantly to a diverse range of global customers in industries that keep the world functioning, including 9 out of the top 10 investment banks.
Opportunities for growth – Whether you are at the beginning of your career or have years of experience, we are committed to your professional development, as demonstrated by many of our team members who have thrived here for over a decade.

Headquartered in London, with teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology company with the stability of a private equity-backed global partner.

Scope of Role

As a Managed Services Consultant, you will play a crucial role in ensuring that our clients' ITRS Products are consistently updated, fully operational, and correctly configured. You will partner with our clients to enhance their monitoring capabilities, maximizing the value they receive from our products.

In this role, you will report to our Service Delivery Manager and oversee all ITRS components within the client environment to ensure optimal functionality. Your responsibilities will include addressing client inquiries about product usage, responding to modification requests, and managing configuration needs as required. Additionally, you will participate in projects aimed at upgrading and enhancing the client's monitoring environment.

Collaboration with our regional teams based in New York, London, Singapore, and Manila will be essential, as they serve clients utilizing our global Managed Services.

Key Responsibilities:

Monitor ITRS components in the client environment, ensuring uptime and adherence to Client Service Level Agreements (SLAs), resolving issues with support as needed.
Assist Clients by addressing queries and providing information on ITRS products, as well as implementing necessary changes to enhance monitoring for clients.
Troubleshoot Client Incidents by investigating and resolving issues with ITRS components, seeking guidance from senior team members when needed.

About ITRS Group Ltd.

ITRS is at the forefront of delivering innovative technology solutions to critical industries. Our commitment to excellence has established us as a trusted partner for the world's leading financial institutions, providing them with the tools they need to succeed in a rapidly evolving market.

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Managed Services Consultant

Experience Level

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About the job

About ITRS Group Ltd.

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