Managed Services Operations Manager at Ledger | Paris, France

LedgerParis, France

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in managing operations within a tech-focused environment. Strong technical background in IT operations, incident management, and service reliability. Excellent leadership and team management skills. Ability to collaborate effectively with engineering and infrastructure teams. Strong problem-solving skills and a proactive approach to challenges.

About the job

As the leading platform for digital assets and Web3, Ledger secures over 20% of the world’s crypto assets via our cutting-edge devices. With our headquarters in Paris and additional offices around the globe, we are home to approximately 600 talented professionals dedicated to developing a wide range of products and services that facilitate the secure management of crypto assets. Our Ledger hardware wallets have successfully sold over 7.5 million units across 200 countries.

The Team:

The Managed Services organization plays a crucial role in ensuring the reliability and operational excellence of Ledger’s production platforms. The MS Operations team is tasked with maintaining service health, responding to incidents, and ensuring operational readiness. We collaborate closely with Platform Engineering and Site Reliability Engineering (SRE) teams to manage platforms and services effectively, addressing complex engineering issues when necessary.

Responsibilities:

Lead the Managed Services Operations function, overseeing personnel management, setting priorities, and ensuring operational accountability.
Provide technical leadership in operational architecture, tooling, automation, and incident management.
Ensure daily operational stability, readiness, and change validation for Ledger’s services.
Define and implement the on-call operating model; act as a key point of contact for operational issues.

About Ledger

Ledger is a pioneering company in the realm of digital asset security, dedicated to making self-custody accessible for everyone. Our innovative hardware and software solutions empower individuals and enterprises alike to manage their digital value securely. We are committed to fostering a culture of creativity and collaboration, where every team member is encouraged to challenge the status quo and contribute to groundbreaking advancements in technology.

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Managed Services Operations Manager at Ledger | Paris, France

Ledger

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Senior Delivery Manager at Ledger | Paris, France

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