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Experience Level
Manager
Qualifications
To excel in this role, you should possess:A degree in Computer Science, Engineering, or a related field.5+ years of experience in a technical support or engineering role, with at least 2 years in a managerial position. Exceptional problem-solving skills and a customer-centric mindset. Strong communication skills, both verbal and written. A proven track record of leading technical teams and driving performance improvements.
About the job
DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need.
What you will do
Oversee engineering support for customer success initiatives
Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products
Work closely with clients and internal teams to build strong, effective relationships
Help align technical solutions with real customer requirements
About DigitalOcean
DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.
About DigitalOcean
DigitalOcean is a leading cloud infrastructure provider dedicated to simplifying cloud computing for developers worldwide. With a focus on providing innovative solutions and exceptional customer service, we empower developers to deploy and scale applications that drive business success.
Finvari is an innovative and rapidly expanding SaaS startup that is revolutionizing payment processes for construction companies. Our goal is to eliminate tedious manual payment tasks, enabling construction leaders to dedicate their efforts to building the infrastructure of the future. Our customer-focused software enhances efficiency, streamlines operations…
Finvari builds SaaS tools that simplify payment processes for the construction industry. By removing manual payment tasks, our platform helps construction leaders focus on building tomorrow’s infrastructure. Our software aims to improve efficiency and operations for everyone involved, from field teams to executives. Our team brings together experience from successful software startups, including ventures that have gone public. At Finvari, we value creativity, a customer-first approach, and a drive to solve real problems. Collaboration, autonomy, and a strong commitment to customer satisfaction shape our culture. Role Overview The Sales Engineer will play a key part in connecting technical solutions with business needs. This role involves delivering product demonstrations, conducting consultative discovery sessions, and providing integration support for various construction ERP systems. It suits someone who combines technical skill with a knack for sales and understands the realities of construction operations. What You Will Do Lead product demonstrations that highlight Finvari’s capabilities to prospective clients Work with clients to understand their business requirements and tailor solutions accordingly Support ERP integrations and answer technical questions during the sales process Collaborate with the Chief Revenue Officer and Sales Team to ensure accurate representation of Finvari’s offerings Location Requirements Applicants must reside in Washington, Colorado, Tennessee, or Florida.
At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.
Finvari is an innovative and rapidly expanding SaaS startup revolutionizing payment processes for construction companies. Our goal is to eradicate tedious, manual payment tasks, enabling construction leaders to concentrate on developing the infrastructure of the future. Our customer-centric software enhances operational efficiency and drives industry-wide innovation, catering to everyone from field workers to C-suite executives.We pride ourselves on our tight-knit, highly experienced team with a proven record of developing and scaling successful software firms, including those that have gone public. At Finvari, creativity, innovation, and a steadfast focus on customer satisfaction are our core values. We seek passionate team members who are eager to solve complex problems and make a tangible impact. Our work culture is collaborative, autonomous, and dedicated to our customers.We are on the lookout for a Senior B2B Product Manager who is enthusiastic about tackling the unique challenges faced by construction accounting teams on a daily basis.This position offers hybrid work flexibility, allowing for remote work. We convene once a week for in-person collaboration and lunch at our Seattle office.
Join finvari as a Senior or Staff Backend Engineer and be a pivotal part of our innovative team. In this role, you will design and implement scalable server-side solutions, contributing to the development of cutting-edge financial technology products. You will collaborate with cross-functional teams to deliver high-quality software that meets the needs of our clients.
The Compliance Manager at finvari oversees the company's efforts to meet industry regulations and standards. This position is based in the Seattle office and works closely with teams across the organization. Key responsibilities Develop and implement compliance programs tailored to business needs Monitor ongoing adherence to relevant regulations and internal policies Advise and support departments to strengthen a culture of compliance Help identify and address potential risks to protect business integrity Impact This role supports finvari's strategic goals by reducing compliance risks and maintaining the company's reputation. The Compliance Manager's guidance helps ensure that teams understand and follow required standards.
Role Overview finvari is hiring an Account Manager for its Seattle office. This role focuses on building and maintaining strong relationships with clients who use finvari’s financial solutions. What You Will Do Manage a portfolio of client accounts, serving as their main point of contact. Understand each client’s needs and recommend solutions that fit their goals. Communicate clearly and regularly with clients to address questions or concerns. Identify opportunities to deepen client engagement and support business growth. What Helps You Succeed Strong communication skills, both written and verbal. A proactive approach to solving client issues and anticipating needs. Experience working with financial products or services is helpful, but not required. This position is based in the Seattle office.
Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.
Full-time|$132.9K/yr - $166.1K/yr|Hybrid|Seattle, Washington, United States
Why Join Our TeamAt Brex, we are revolutionizing how businesses manage their expenses by harnessing the power of AI. Our innovative platform integrates corporate cards, banking services, and global payments with seamless software for travel and expenses. Trusted by a diverse range of companies—from startups to industry leaders like DoorDash, Flexport, and Compass—Brex empowers organizations to take control of their spending, cut costs, and boost operational efficiency worldwide.Joining Brex means pushing your boundaries, challenging conventional thinking, and collaborating with some of the most talented professionals in the field. We are dedicated to fostering a diverse team and an inclusive culture, ensuring that your potential is only limited by your ambition. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the heartbeat of Brex. We are responsible for acquiring new clients, nurturing existing partnerships, and driving the company’s financial success. With limitless territories and uncapped earning potential, your aspirations define your success. We celebrate every victory together and recognize outstanding performance. If you're ready to market a groundbreaking product and take ownership of your role, we want you on our team.Your ResponsibilitiesAs the Enterprise Customer Success Manager, you will be the go-to financial technology advisor for Brex’s largest clients. You will collaborate with CFOs, Controllers, and finance operations teams to ensure they maximize the value of Brex’s offerings. By developing and implementing customized account strategies aligning with each customer’s business objectives, you will deliver impactful results across their financial ecosystem.Your role will encompass the entire success lifecycle—from onboarding to renewal—utilizing product usage data, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where You Will WorkThis position is based in our Seattle office. We embrace a hybrid work model that blends the dynamism of in-office interactions with the flexibility of remote work. Currently, we require at least two coordinated days in the office each week, specifically on Wednesdays and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!
About UsAt Hippocratic AI, we are revolutionizing the healthcare landscape through cutting-edge generative AI technology. Our proprietary system is uniquely capable of conducting safe, autonomous clinical conversations with patients, boasting an impressive accuracy rate of over 99.9%.Why Join Our TeamTransform healthcare with a focus on safety. We are developing the world’s first healthcare-exclusive, safety-centric language model, which aims to significantly enhance patient outcomes on a global scale.Collaborate with industry leaders. Our co-founders include CEO Munjal Shah, along with a distinguished team of physicians, hospital executives, AI innovators, and researchers from prestigious institutions such as El Camino Health, Johns Hopkins, and Stanford.Supported by top-tier investors. Having recently secured a $126M Series C funding round at a $3.5B valuation, our total funding now stands at $404M, with contributions from renowned firms like CapitalG and a16z.Work with the best in the field. Join a team dedicated to advancing healthcare and technology, ensuring our platform is not only powerful but also trusted and transformative.About the RoleWe are looking for a Customer Success Executive with experience in health systems to act as an embedded partner within client healthcare organizations. This position is ideal for professionals who excel in high-touch, onsite implementation, similar to top consulting firms.As a Customer Success Executive, you will engage directly at client sites weekly, collaborating closely with clinical, operational, and IT leaders to implement, operationalize, and scale our innovative solutions. You will be responsible for post-sale execution, ensuring measurable outcomes, high adoption rates, and sustainable change within real-world clinical settings.This role will work in close partnership with the Customer Success Director, serving as a key representative of Hippocratic AI within designated health systems.What You'll DoAct as the primary customer success leader for a critical client, fostering strong relationships and driving results through consistent onsite collaboration.Manage post-sale execution processes, ensuring effective adoption and results-driven outcomes.
Full-time|$132.9K/yr - $166.1K/yr|Hybrid|Seattle, Washington, United States
Why Join UsAt Brex, we are redefining the financial landscape with our AI-driven spend platform. Our mission is to empower businesses to manage their spending with confidence through integrated corporate cards, banking, global payments, and user-friendly software for travel and expenses. We proudly support tens of thousands of companies, ranging from startups to established enterprises like DoorDash, Flexport, and Compass, enabling them to proactively control spending, reduce costs, and enhance efficiency on a global scale.Joining Brex means pushing boundaries, challenging norms, and collaborating with some of the industry's brightest talents. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential should be limited only by your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Sales at BrexThe Sales team is the cornerstone of Brex's revenue growth, and each member plays a crucial role in our success. We are focused on generating new opportunities, acquiring customers, and strengthening relationships with our existing clientele. Our culture celebrates collective achievements and individual contributions alike, ensuring that top performers are recognized in a competitive and motivating environment.Your RoleAs a Mid-Market Customer Success Manager II, you will oversee a portfolio of accounts within our expanding customer base, collaborating daily with finance teams from CFOs to Accounting Managers to help them realize the full value of Brex's solutions. You will gain in-depth knowledge of all Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. Your goal will be to develop and execute account strategies aligned with customers' business objectives by utilizing product usage insights, engaging stakeholders, and fostering collaboration across teams to drive product adoption, reduce churn, and enhance account value.Work EnvironmentThis position is based in our Seattle office, where we embrace a hybrid work model that combines the energy and connections of in-office work with the flexibility of remote work. Currently, we require a minimum of two coordinated days in the office each week (Wednesday and Thursday). Starting February 2, 2026, we will transition to requiring three days in the office (Monday, Wednesday, and Thursday). Additionally, you can enjoy up to four weeks of fully remote work each year!
Join DigitalOcean as a Customer Success Engineer on our 2nd Shift team! In this role, you will be pivotal in ensuring our customers achieve their goals with our database solutions. You will serve as a technical consultant, providing insights and troubleshooting assistance to enhance their experience with our platform.
Full-time|$55K/yr - $55K/yr|On-site|Seattle, Washington, United States
At PitchBook, a Morningstar company, we are driven by the future. Our commitment to innovation and self-investment fosters an environment where everyone can excel. Collaboration is at the heart of our culture, fueling the excitement and energy that resonates throughout our organization. We offer robust learning programs and mentorship opportunities, cultivating a culture of curiosity that encourages us to explore new solutions and improve continuously. Navigating a rapidly evolving industry with high aspirations can bring challenges, yet we thrive by embracing them. We are bold, willing to take risks, learn from failures, and start anew in our quest for excellence. If you possess a positive attitude and are ready to roll up your sleeves to achieve results, PitchBook is the ideal place for you. About the Role:As a vital member of our Account Management & Customer Success team, you will excel in driving change and ensuring continuous growth for both yourself and PitchBook. Engaging in constant learning and the exploration of innovative ideas will empower you to question the status quo while maintaining a focus on our customers’ success. We celebrate teamwork and encourage the development of strong, trust-based relationships with teammates, clients, and partners. A contagious positivity, relentless curiosity, and a people-centric mindset define our most successful team members. If this resonates with you, we invite you to join us!In this role, the Customer Support Specialist Tier 1 will provide direct support to PitchBook clients through phone, email, and chat. You will collaborate with the support team to resolve customer inquiries and enhance the overall customer experience. As the first line of support, you will offer real-time assistance to clients in need. Insights gained from customer experience challenges will inform product enhancements, helping PitchBook to optimize its platform for users.
Full-time|On-site|Seattle, Washington, United States
As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.
Full-time|On-site|Seattle, Washington, United States
About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.
Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting innovative thinkers with the manufacturers capable of transforming their concepts into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies with seamless access to global manufacturing capabilities.We are on the lookout for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will become a vital part of our most significant accounts, serving as an integral extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational implementation. While you will report to the Operations department, your collaboration with Sales will be crucial in driving growth and ensuring exceptional customer satisfaction.This is a remarkable opportunity to join a forward-thinking company at the leading edge of digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a meaningful impact, we want to hear from you!
Full-time|$140K/yr - $170K/yr|On-site|Seattle, Washington, United States
Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Our innovative platform empowers users to efficiently manage all facets of their business through an integrated mobile solution, encompassing online appointment scheduling, POS, CRM, employee management, inventory oversight, and built-in marketing initiatives. With Zenoti, businesses can streamline their operations, reduce expenses, and enhance customer retention and revenue. Our system is designed for both reliability and scalability, leveraging enterprise-level technology suitable for businesses of various sizes.We proudly serve over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including renowned brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent achievements include surpassing a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America according to Deloitte’s 2020 Technology Fast 500™. We are also honored to have received Great Place to Work Certification™ for 2021-2022, reflecting our commitment to empowering individuals to feel their best and realize their potential. For more information about Zenoti, visit: https://www.zenoti.comJob Overview:We are on the lookout for a highly organized and proactive leader to join our Expansion Sales team as the Director of Contract Renewals. This pivotal role involves overseeing the renewal process for our Software as a Service (SaaS) contracts. The ideal candidate will possess exceptional communication skills, a comprehensive understanding of SaaS business models, and the ability to foster and maintain strong relationships with clients.
Full-time|$180K/yr - $250K/yr|On-site|Seattle, Washington, United States
Zenoti offers a comprehensive, cloud-based software solution tailored for the beauty and wellness sector. Our platform empowers users to efficiently manage all facets of their business through a unified mobile solution, covering online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee oversight, inventory control, integrated marketing initiatives, and beyond. Zenoti is designed to optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Built on robust enterprise-level technology, our platform caters to businesses of varying sizes.Serving over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti partners with a diverse array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include exceeding a $1 billion valuation, being named a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our dedication to empowering individuals to achieve their best. To learn more about Zenoti, please visit: zenoti.com
Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.
Join finvari as a Senior or Staff Frontend/Full-Stack Engineer, where your expertise will help us shape innovative solutions that drive our mission forward. We are looking for a passionate engineer who thrives in a dynamic environment and is eager to contribute to cutting-edge projects.
