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Manager, Merchant Strategy & Operations

DoorDashNew York, NY; San Francisco, CA; Chicago, IL; Austin, TX; Denver, CO; Los Angeles, CA; Miami, FL; Seattle, WA
On-site Full-time $136K/yr - $200K/yr

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Experience Level

Manager

Qualifications

Bachelor’s degree with 6+ years in consulting, strategy, operations, banking, technology, or related fields; high-growth startup experience and team leadership are beneficial. Strong analytical skills with proficiency in SQL preferred.

About the job

About Our Team

At DoorDash, our Merchant Strategy & Operations team is dedicated to providing an exceptional restaurant selection for our consumers while empowering our merchants to thrive on our platform. We tackle a wide range of challenges, from onboarding new merchants and enhancing their experience to driving growth through innovative products and services.

About the Role

As the Manager of Merchant Strategy & Operations, you will oversee the support experience for our merchants, championing both the strategic and executional aspects of their journey on DoorDash. Your focus will be on revolutionizing merchant support into a technology-driven, scalable experience that fosters satisfaction, retention, and loyalty.

Your Excitement for this Opportunity Will Stem From…

  • Strategizing – Crafting strategies that enable our merchants to succeed post-launch by delivering swift, seamless solutions to their challenges, thereby reducing operational hurdles.
  • Experimenting, Analyzing, and Implementing – Leveraging data-driven insights and sound business acumen to execute new initiatives that enhance the merchant experience on DoorDash.
  • Influencing – Collaborating cross-functionally with product, operations, marketing, sales, finance, and analytics teams to successfully implement key initiatives.

We’re Excited About You Because…

  • You hold a Bachelor’s degree with 6+ years of experience in consulting, strategy, operations, banking, technology, or a related field; experience in high-growth or early-stage startups and team leadership is a plus.
  • You possess strong analytical skills, delving deep into problems using both quantitative and qualitative data; proficiency in SQL is highly advantageous.
  • You exhibit an ownership mentality and are passionate about addressing challenges with first principles thinking, inspiring actions that shape the future.

About DoorDash

DoorDash is a leading technology company that connects consumers with their favorite local businesses, empowering merchants to grow and thrive in a competitive landscape. Our mission is to provide unparalleled service and support, enhancing the overall experience for both consumers and merchants.

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