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Experience Level
Manager
Qualifications
Ideal candidates will possess strong leadership skills, a proven track record in customer experience management, and a deep understanding of intelligent automation technologies. A background in project management and a commitment to continuous improvement are essential.
About the job
Join Magellan Partners as the Manager of Customer Experience & Intelligent Automation, where you will lead transformative initiatives to enhance customer engagement and optimize automation processes. This role requires a strategic mindset and a passion for delivering exceptional customer experiences.
About Magellan Partners
Magellan Partners is a forward-thinking consulting firm specializing in digital transformation. We are dedicated to shaping the future of customer engagement through innovative technology solutions and strategic consulting services.
Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer fee…
About Skello At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of managers and employees by optimizing and automating key processes.We prioritize field teams in everything we do. With intelligent tools like our Skello Assistant and smart planner, we directly address their unique requirements.Our ambition is straightforward: to become the go-to HR solution for all field teams across Europe.Skello by the Numbers• 7 key sectors• 25,000 businesses trust Skello today.• 600,000 employees utilize Skello daily.• The Skello team comprises over 400 employees.• 3 European hubs: Paris, Lille, and Barcelona.Our Company CultureWe recognize that to fulfill our mission, we must embody our values daily (SHIFT). Set the bar higher every day Support one another Envision tomorrow, start today Prioritize customers Take work seriously, not ourselvesFocus on the Billing TeamYou will join the Billing team within the Operations department, responsible for invoices, credits, collections, reimbursements, and recoveries. As a key contact, you will be at the heart of post-sale customer relationships, constantly interacting with Skello's sales, customer experience, and marketing teams. Your role will have a direct and visible impact on our clients' satisfaction and the efficiency of our operations.Your Role at Skello Your primary objective will be to serve as the billing reference for our clients and internal teams. You will tangibly contribute to enhancing customer experience by swiftly and accurately resolving billing issues while participating in the optimization of our processes.
In a period of significant growth and digital transformation within the E-commerce Department at Ami Paris, you will join the Customer Care and Operations team. Working closely with the Customer Care and Operations Manager, you will be at the heart of communications between headquarters and our Customer Relationship partner, ensuring an exceptional customer experience.Your mission: to deliver a memorable customer experience. As a true ambassador for customer experience and the image of our Maison, you will play a crucial role in customer satisfaction and loyalty.Manage complex customer cases with expertise:Respond to customer and partner inquiries with responsiveness and empathy.Monitor quality complaints and coordinate their resolution.Handle back-office operations: disputes, refunds, order verification.Collaborate closely with internal departments (logistics, finance, CRM, marketing, etc.).2. Collaborate in analyzing customer performance:Track customer satisfaction and operational productivity indicators (KPIs).Recommend corrective actions and participate in their implementation.Contribute to the evolution of performance tracking tools.3. Continuously improve the customer experience:Update and enrich the knowledge base to ensure accurate and prompt responses to customers.Identify and challenge friction points in existing processes.Suggest optimizations to guarantee optimal customer satisfaction.Contribute to the creation and management of new projects related to customer experience.
Join our dynamic Vehicle Team as an Operations Specialist, where you'll spearhead the exploration, launch, and scaling of innovative initiatives that significantly enhance urban mobility. Your efforts will directly shape the way millions navigate cities, allowing you to witness the impact of your work in real-time. If you’re eager to take charge of your responsibilities, shake up the marketplace, and redefine urban movement patterns, this is your opportunity!As a key contributor to our largest operational initiative, the Branded Cars program, you will be instrumental in driving business growth on both the supply and demand sides. This hands-on role entails owning the entire acquisition process, from monitoring the acquisition funnel to conversing with drivers and understanding their experiences.
Elevate Your Career with Alan.At Alan, we are reshaping the healthcare landscape by integrating insurance and innovative healthcare delivery into a cohesive system. Our goal is to redefine preventive care as the standard for everyone.Our Vision: Empower individuals to maintain their health until the age of 100 while transforming health benefits into a strategic asset for employers.By seamlessly connecting various care aspects (private, public, and direct-to-consumer), we are crafting the most member-focused healthcare experience, minimizing claim costs while unlocking new revenue streams.We proudly collaborate with thousands of businesses across France , Spain , Belgium , and Canada , serving over a million members.Our Work Culture: Leadership PrinciplesMission-Driven Focus — We prioritize long-term thinking and embrace calculated risks to achieve our mission.Distributed Accountability — Empowered individuals own their decisions and outcomes.Radical Transparency — Information is open and documented, enabling informed decision-making.Continuous Improvement — We foster a culture of direct, constructive feedback and personal growth. Role OverviewAs Alan continues to grow internationally (over 700 employees, 100+ healthcare experts, spanning 5+ countries), we are seeking an IT Operations Specialist to oversee network infrastructure, device security, and compliance, all while minimizing manual operations through automation. You will operate independently within the IT Community, collaborating with Security and internal tool development teams to ensure our infrastructure scales effectively without increasing manual workload.Location: Based in Paris - You will work from our Valmy office at least 3 days a week, with options for remote work on other days.Your Initial JourneyParticipate in the IT on-call rotation addressing all IT inquiries.Resolve the majority of inquiries effectively, providing long-term solutions to recurring challenges.First 6 MonthsTake ownership of the Infrastructure & Security workstream, ensuring optimal operations...
Join Wavestone as an intern or apprentice and play a crucial role in revolutionizing customer experience through cutting-edge digital technologies. You will collaborate with our sales teams to implement innovative strategies that enhance operational efficiency and improve customer satisfaction.
Join Magellan Partners as the Manager of Customer Experience & Intelligent Automation, where you will lead transformative initiatives to enhance customer engagement and optimize automation processes. This role requires a strategic mindset and a passion for delivering exceptional customer experiences.
We are seeking a dynamic and experienced Senior Consultant specializing in Marketing, Digital Strategies, and Customer Experience to join our innovative team at sia in Paris. In this role, you will leverage your expertise to help clients enhance their marketing efforts and improve customer engagement through digital transformation.Your responsibilities will include developing strategic marketing plans, analyzing customer data, and implementing digital initiatives that drive measurable results. You will work closely with clients to understand their unique challenges and deliver customized solutions that align with their business objectives.
E-commerce is thriving, yet independent brands often find it challenging to replicate the seamless logistics of industry leaders like Amazon. At Bigblue, we are dedicated to transforming this landscape.Our mission is to empower brands by democratizing top-tier operations, enabling them to scale rapidly while providing a stellar customer experience.Since our inception in 2018, we have developed a tech-driven logistics platform that supports over 500 brands - from emerging DTC brands to renowned names such as MUJI, Aigle, and Cabaïa. With a team of 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas and a network of 7 warehouses across Europe ensure we tackle logistics challenges that others shy away from, making fulfillment faster, smarter, and more eco-friendly.With over $20 million in funding and the trust of the next generation of e-commerce leaders, we are on a rapid growth trajectory, aiming for 10 million orders in 2024 as we pursue ambitious enterprise expansion. The road ahead is bold, and we seek a capable partner to help us navigate this journey.Role OverviewIn the capacity of an Operations Excellence Specialist at Bigblue, you will be integral to ensuring our fulfillment operations run with enhanced speed, efficiency, and consistency, laying the foundation for scalable growth.Your responsibilities will include driving continuous improvement initiatives, standardizing best practices across our partner warehouses, and contributing to pivotal mid-term projects that allow us to manage increased volume at reduced costs, collaborating closely with our Product & Tech teams to refine our in-house WMS.This position is hands-on and impactful, reporting to the Head of Operations Excellence and working closely with Operations, Product, Finance, and Data teams.Key Responsibilities Drive Operational Enhancements- Implement Operations Excellence initiatives across our EU warehouse network, focusing on effective execution and follow-through- Develop, test, and deploy standard operating procedures (SOPs) to boost productivity, accuracy, and cost-effectiveness- Contribute to the development of tools, processes, and routines that facilitate scalable and dependable operations- Collaborate with site teams to understand operational challenges and translate them into actionable improvements- Aid in the collection and analysis of data to identify opportunities for enhancement Implement Improvement Projects- Assist in cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation)- Manage small to medium-sized projects with guidance...
About VoodooEstablished in 2013, Voodoo is a leading tech company focused on creating engaging mobile games and applications with the aim of entertaining users globally. With a workforce of 800 employees, Voodoo has achieved an impressive 7 billion downloads and now boasts over 200 million active users. As the third-largest mobile publisher in the world by downloads, trailing only Google and Meta, we pride ourselves on a portfolio that includes hit games like Mob Control and Block Jam, as well as popular applications such as BeReal and Wizz.Our TeamOur Corporate teams are dedicated to enhancing the company’s performance and growth while prioritizing the people at the heart of our operations. As a prominent French tech leader and a globally successful organization, our Corporate teams are consistently seeking innovative methods to boost organizational efficiency and maintain Voodoo's competitive edge in the market. The Corporate function comprises five teams: HR, Talent Acquisition, Legal, M&A, and Finance, collaborating effectively to drive Voodoo’s success.Role OverviewYou will be responsible for handling Level 1 and Level 2 IT tasks, including preparing computers for new hires and resolving software and hardware issues.Your mission is to ensure that IT Services provides an exceptional employee experience in terms of support, deployment, infrastructure, and daily IT operations.You will maintain essential IT systems and operations, encompassing operating systems, security tools, and applications.You will be tasked with tracking and managing hardware and software inventory.You will ensure the functionality of meeting rooms and video conferencing systems.You will update and document existing IT procedures.You will contribute to IT projects and initiatives aimed at continuous improvement.Candidate ProfileYou are enthusiastic about IT and technology, bringing proven experience in a similar capacity or within a fast-paced environment.You have a modern approach to IT management, including familiarity with Cloud services, SaaS, and Google Workspace.You excel in providing outstanding customer service and possess strong communication skills in both English and French.You are adept at identifying recurring issues and exploring opportunities for automation.Experience with AI tools or technologies is an advantage.Technology StackGoogle WorkspaceSlackSaaS Management/Asset Tool/Ticketing
Join our dynamic team at sia as a Junior Consultant specializing in Marketing, Sales, and Customer Experience. This role offers a unique opportunity to collaborate with experienced professionals while contributing to innovative projects that shape the future of our clients' businesses. You will engage in strategic planning, market analysis, and customer journey mapping, enabling you to develop valuable insights and drive impactful solutions.
Join Algolia, a trailblazer and industry leader in AI Search, enabling over 17,000 businesses to provide rapid, predictive search and browsing capabilities at an internet scale. We handle more than 30 billion search requests weekly, outpacing major platforms like Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.In 2021, we secured $150 million in Series D funding, increasing our valuation to $2.25 billion. This robust foundation allows us to continually invest in our innovative platform and support outstanding clients such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.The People team at Algolia is in search of a People Operations Specialist (France & EMEA) to spearhead People Operations across France and the EMEA region, focusing on enhancements through systems, automation, and data optimization.This role intersects People Operations, People Systems, and employee support, with a primary responsibility for managing and responding to People Support Help Desk inquiries. Your main objective will be to deliver prompt, high-caliber responses to employee requests, ensuring a robust support experience on a daily basis. Leveraging insights, you will refine employee lifecycle processes, improve help desk functionality, and streamline operations through enhanced system design and integrations, promoting scalable and efficient workflows.The ideal candidate has a background working with international, distributed teams and is adept in both HR and technical areas. You should be capable of managing daily operations while identifying areas for workflow enhancement, automation implementation, and data integrity improvements across systems.We value team members who embody our core principles: trustworthiness, genuine care for our workforce, and a commitment to humility and transparency. As part of our global team, you will be a strong communicator, empathetic, and comfortable navigating uncertainty. We promise a career path filled with growth and transformation as a key player in a dynamic and evolving company.YOUR ROLE WILL INCLUDE:France & EMEA People OperationsOwn comprehensive People Operations for France & EMEA, covering onboarding, offboarding, employee data modifications, and documentation.Ensure adherence to French labor laws and the Syntec collective bargaining agreement (CBA), while remaining aware of wider EMEA obligations.Oversee benefits and leave management across EMEA, including but not limited to paid leave, RTT, sick leave, and parental leave.
alan is looking for an Outbound Growth Operations Specialist to strengthen outbound processes and support company-wide growth initiatives. The position is open in several cities across France, including Paris, Bordeaux, Lyon, Marseille, Biarritz, Nantes, and Annecy. Role overview This role centers on improving how alan reaches new customers. The Outbound Growth Operations Specialist will work closely with teams across the company to coordinate projects and streamline outbound efforts. What you will do Collaborate with colleagues from multiple departments to drive growth projects Simplify and enhance workflows for outbound outreach Support the refinement and execution of strategies to expand alan’s customer base
We are seeking a dynamic and experienced Digital Marketing and Customer Experience Manager to drive our marketing strategies and enhance customer experiences at sia. This role involves leveraging digital channels to engage customers, optimize user experience, and lead innovative marketing campaigns that amplify our brand presence.Your responsibilities will include developing and executing comprehensive digital marketing strategies, analyzing customer data to inform decisions, and collaborating with cross-functional teams to ensure seamless customer journeys.
Join SIA as a Marketing, Sales & Customer Experience Consultant Intern! This is a unique opportunity to gain hands-on experience in a dynamic environment, where your contributions will directly impact our clients' success. You will work closely with experienced professionals, assisting in the development and execution of marketing strategies, sales initiatives, and customer experience improvements.
Join our dynamic team at Nagarro as an Intern Consultant specializing in SAP Customer Experience (CX) solutions. In this role, you will have the opportunity to work closely with our engineering team, gaining hands-on experience in delivering innovative solutions that enhance customer interactions and drive business success.As an intern, you will be involved in various aspects of the consulting process, collaborating with clients to understand their needs and assisting in the implementation of SAP CX solutions. This is an excellent opportunity to kickstart your career in consulting and technology, while contributing to impactful projects.
Join Ami as an HR Operations Specialist, where you will play a vital role in supporting our HR team in optimizing and streamlining HR processes. Your responsibilities will include managing employee records, assisting in recruitment efforts, and ensuring compliance with labor laws and company policies. You will be a key contributor to fostering a positive work environment by effectively communicating with employees and management.
Full-time|On-site|Paris, France; Lyon, France; Marseille, France; Bordeaux, France
Alan is looking for a People Operations Specialist to strengthen the employee experience and support company-wide HR initiatives. This position collaborates with teams from several departments, aiming to streamline HR processes and ensure they run smoothly. The role contributes to building a positive workplace culture and aligns with Alan’s ongoing commitment to employee well-being. Day-to-day work involves improving HR practices and helping create an environment where employees feel supported. Locations Paris, France Lyon, France Marseille, France Bordeaux, France What you will do Work closely with various departments to refine and improve HR processes Support efforts to foster a positive and healthy workplace culture Contribute to initiatives focused on employee experience and well-being
E-commerce is thriving, yet independent brands often find it challenging to compete with the streamlined logistics offered by industry giants like Amazon. At Bigblue, we are committed to transforming this landscape.Our mission is to empower brands by providing access to top-tier operational capabilities, enabling them to scale rapidly while ensuring an exceptional customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands—from rapidly growing direct-to-consumer companies to renowned global names such as MUJI, Aigle, and Cabaïa. With a team of over 110 employees located in Paris, Madrid, and London, our proprietary Warehouse Management System (WMS) Atlas and a network of 7 warehouses across Europe are set to tackle logistics challenges that others shy away from, making fulfillment faster, smarter, and more sustainable.Supported by over $20 million in funding and trusted by the next wave of e-commerce pioneers, we are rapidly scaling—anticipating 10 million orders in 2024 as we aim for ambitious enterprise growth. The path forward is bold, and we’re seeking the right partner to help us navigate it.About the Role As Bigblue broadens its scope beyond its traditional B2C focus, we are making substantial investments in B2B, dedicating resources and technological advancements to foster our clients’ growth.We are now in search of a B2B Operations Specialist to ensure a seamless, end-to-end experience for our merchants.In this crucial role, you will master Bigblue’s B2B operations, support daily workflows, and optimize processes to enhance our service. As a vital member of the Operations team, you will play an essential part in delivering a seamless, premium B2B experience—not only for our merchants but for their customers as well.
Role Overview airapps is hiring a People Operations Specialist in Paris. This position supports core HR functions and helps strengthen employee engagement throughout the company. The role works with teams across departments to keep people strategies in step with business goals.
