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Manager of Revenue Operations

NiCEUSA - Hoboken, NJ
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in revenue operations or a similar role within a fast-paced environment. Strong analytical skills, with proficiency in data analysis and forecasting methodologies. Excellent communication and interpersonal skills, capable of fostering collaboration across various teams. Experience working with AI tools and technologies is preferred. Ability to thrive in a dynamic environment and manage multiple priorities. Bachelor's degree in business, finance, or a related field is preferred.

About the job

At NiCE, we embrace challenges and push boundaries. Our ambition and drive to innovate set us apart, and we strive for excellence in everything we do. If you're passionate about making a significant impact and seeking an exciting career opportunity, NiCE is the place for you.

What will your role entail?

The Manager of Revenue Operations will take charge of designing, governing, and optimizing our comprehensive revenue engine across Sales, Marketing, Customer Success, Partners, and Finance, leveraging advanced AI tools. This position is crucial for ensuring our business operates with transparency, consistency, and reliability by managing the operating model, governance frameworks, and cross-functional alignment necessary for effective execution.

This leader will collaborate closely with Go-To-Market executives, Business Operations, Finance, and Strategy teams to foster scalable processes, enhance forecasting accuracy, establish consistent funnel definitions, and enforce operational rigor across our global sales teams.

Your Impact:

Operating Model & Governance

  • Define and document the comprehensive operating model from lead to opportunity, booking, billing, and renewal.
  • Establish and maintain global governance frameworks, including funnel definitions, stage criteria, forecasting methodologies, and deal approval standards.
  • Collaborate with Sales, Finance, and Operations to ensure adherence to booking policies, forecasting rules, and revenue recognition standards.
  • Drive uniformity in operating norms across all regions and business lines.
  • Contribute to annual planning processes, including segmentation, capacity planning, territory modeling, and quota establishment.

Rhythm of the Business (ROTB)

  • Facilitate the cross-functional operating cadence, including Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), forecast calls, pipeline reviews, and executive readouts.
  • Create templates, pre-reads, dashboards, and guidance for each meeting type.
  • Ensure operational preparedness, scheduling, alignment, and execution of best practices across teams.

Forecasting & Performance

  • Support the development and implementation of global forecasting methodologies and schedules.
  • Monitor pipeline health, conversion metrics, and performance against targets.
  • Identify risks, opportunities, and insights to enhance leadership decision-making.

About NiCE

NiCE is a forward-thinking company that prioritizes innovation and excellence. We challenge ourselves to exceed expectations and aim to create impactful solutions that drive success across all areas of our business.

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