About the job
Become a Catalyst for Positive Change at Axon.
At Axon, we are dedicated to our mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud software. Our collaborative approach fosters an environment of openness and respect, embracing diverse perspectives from our customers, communities, and each other.
Working at Axon is dynamic, rewarding, and purposeful. Here, you will take charge and drive tangible change, continuously advancing in a role that holds significant value at a company that values you.
Your Impact
In your role as the Manager of Technical Account Managers, you will lead a dedicated team of customer-facing Technical Account Managers who engage with Axon's most critical public safety clients. Your team acts as an operational extension of Axon within agency settings, ensuring the successful deployment, stabilization, and adoption of Axon's hardware, software, digital evidence, and integrated workflows.
You will be responsible for ensuring consistent execution across a diverse range of agencies, solution types, and delivery models. Through effective people leadership, disciplined operational governance, and executive engagement, you will help agencies achieve operational readiness, sustained platform adoption, and measurable outcomes while strengthening Axon's long-term strategic partnerships and growth potential.
This position is ideal for an individual who can adeptly balance team leadership, program oversight, and executive stewardship in high-stakes, mission-critical environments.
Responsibilities
Location: Remote within the US. Travel required up to 40%.
Reports to: Senior Director, Customer Deployment & Technical Account Management.
Direct Reports: Up to 15 team members.
- Team & People Leadership
- Lead, mentor, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
- Establish clear expectations for execution quality, onsite presence (as applicable), customer engagement, and accountability across varied engagement structures.
- Develop talent capable of supporting Axon’s software-centric and hardware-centric products.
- Promote skills development, performance management, and succession planning aligned with Axon’s evolving ecosystem and customer needs.
- Encourage a culture of ownership, proactive problem-solving, and continuous improvement.
