About the job
FSSI has provided document outsourcing and communication services for more than 45 years, working with Fortune 500 clients in finance, banking, insurance, and billing nationwide.
Role overview
The Lincoln, Rhode Island team is seeking a full-time Manual Mail Inserter (also known as a Custom Insert Operator). This position focuses on preparing custom mailing orders by hand. Key tasks include folding and inserting confidential documents into envelopes or packages, operating a metering machine to apply postage, and checking that each mailing meets quality standards. Accuracy and accountability are especially important, particularly during busy periods with tight deadlines.
Work schedule
Standard hours run Monday through Friday, 8:00 AM to 4:30 PM. Overtime is often needed, especially during the first week of each month for month-end processing. Extra hours may also be scheduled during the week or, on rare occasions, on weekends.
Main responsibilities
- Follow detailed checklists to fold and insert documents correctly
- Operate metering equipment to apply postage as required
- Meet deadlines and process documents according to instructions
- Scan each piece of mail for tracking and recordkeeping
- Prepare and ship outgoing parcels using UPS, USPS, and FedEx
- Deliver completed work to Quality Assurance for review
- Adapt to schedule changes and work extended shifts (10+ hours) when needed
- Assist the department with other duties as assigned
