Mechatronics Test Technician at stowgroup | Lokeren

stowgroupLokeren

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in mechatronics or a related field. Strong understanding of testing methodologies and quality assurance processes. Ability to work collaboratively within a team-oriented environment. Excellent problem-solving skills and attention to detail. Degree in Mechatronics, Engineering, or a related discipline is preferred.

About the job

The Mechatronics Test Technician will join the R&D team at stowgroup in Lokeren. This role centers on testing and validation of mechatronic systems, working closely with engineers to support product development. The work directly contributes to maintaining high quality standards and ensuring products meet precise specifications.

What you will do

Test and validate mechatronic systems created by the R&D team
Work with engineers to review and improve product performance
Support efforts to ensure products meet quality and technical requirements

Location

This position is based in Lokeren.

About stowgroup

stowgroup is a leading provider of innovative logistics solutions. We specialize in automated storage and retrieval systems, offering our clients the highest quality and efficiency. Our commitment to research and development drives our pursuit of excellence in the automation industry.

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Robotics Service Expert for PLC Systems

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Full-time|On-site|Lokeren

As a Robotics Service Expert, you will take ownership of the PLC software and hardware components of our conveyor systems at Movu (MCS/Metafora). Your role involves managing and expanding the PLC knowledge base to provide essential support to our field service engineers and offer second-line assistance remotely. You will leverage your extensive PLC expertise with a strong product-oriented approach.Key Responsibilities:Management of PLC Product KnowledgeOversee the technical data related to PLCs in conveyor systems and ensure it is easily accessible for service technicians and the helpdesk.Maintain current PLC software versions and standards.Document diagnostics, fault resolution, and recovery procedures.Establish guidelines for updates and upgrades.Keep as-built software documentation up-to-date.Second-Line Support & Technical EscalationsProvide remote assistance to the field service team as second-line support.Serve as the primary contact for technical escalations related to PLCs from the Service team and first-line helpdesk.Analyze PLC and software issues in the field and define their priority for the Quality Monitoring Board (Movu Q).Participate in the Quality Board and represent Service Operations.Engage in a rolling 24/7 support system for teams and customers.Troubleshooting & System SupportDiagnose and support existing PLC-controlled systems.Investigate software malfunctions and system behavior.Assist in validating PLC software updates, parameter modifications, and bug fixes.Support on-site interventions when necessary (no greenfield development).Training, Standards & Continuous ImprovementFacilitate the development and delivery of PLC-related training for service teams.Act as the source for the latest PLC-related product information.Enhance structures, tools, and guidelines for service engineers in troubleshooting and maintaining PLC systems.Monitor the serviceability and stability of PLC software and drive improvements in future releases.Manage technical changes related to PLCs and coordinate necessary field actions.Gather customer and field feedback on PLC functionality and prioritize these insights for the software teams.

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As a Service Expert at Movu, you will take ownership of the PLC software and hardware components within our advanced conveyor systems. Your role involves managing and enhancing our PLC knowledge base, which serves as a critical resource for our field service engineers and remote support teams, acting as a vital second-line support. Your extensive PLC expertise combined with a product-focused approach will be essential to our success.Key Responsibilities:Knowledge Management: Oversee the technical data for PLC systems, ensuring it is accessible for service technicians and helpdesk personnel.Maintain and update PLC software versions and standards.Document diagnostics, fault resolution, and recovery protocols.Establish guidelines for software updates and upgrades.Ensure accurate as-built software documentation is maintained.Technical Support & Escalation:Provide remote support as a second-line resource for field service teams.Serve as the primary contact for PLC-related technical escalations from service teams and helpdesk.Analyze field PLC/software issues, prioritizing them for the Quality Monitoring Board (Movu Q).Represent Service Operations in the Quality Board meetings.Participate in a rotating 24/7 support system for teams and clients.Troubleshooting & System Support:Diagnose and support existing PLC-controlled systems.Investigate software malfunctions and system performance issues.Validate PLC software updates, parameter modifications, and bug fixes.Assist with on-site interventions as necessary (note: no new development projects).Training & Continuous Improvement:Contribute to the design and delivery of PLC training programs for service teams.Act as the go-to resource for up-to-date PLC product information.Develop and enhance structures, tools, and guidelines to aid service engineers in troubleshooting and maintaining PLC systems.Monitor the effectiveness and reliability of PLC software, driving improvements in future iterations.Manage technical changes related to PLC systems and coordinate necessary field actions.Gather and analyze customer feedback on PLC functionality, translating insights to the software development teams.

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Mechatronics Test Technician at stowgroup | Lokeren

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