About the job
About the Role
We are looking for a dedicated and detail-oriented Medical Virtual Assistant to join our Sleep Medicine practice. The successful candidate will possess excellent communication abilities, a clinical background (Registered Nurse preferred), and demonstrated experience in patient scheduling, intake, and administrative tasks within a healthcare environment.
This position demands a high level of professionalism, meticulous attention to detail, and the capacity to juggle multiple responsibilities while ensuring a top-notch patient experience.
Key Responsibilities
Appointment Management
- Contact patients to confirm appointments and clarify visit requirements.
- Verify copays prior to appointments.
- Ensure all prior sleep studies and office notes are collected before the visit.
- Manage scheduling, rescheduling, and cancellations of appointments as necessary.
Patient Registration & Intake
- Engage and onboard new patients; gather demographic and insurance information.
- Accurately input data into CareCloud.
- Confirm patient eligibility and insurance benefits (including direct insurer communications when necessary).
- Check requirements for prior authorizations.
- Conduct brief intake assessments regarding patient symptoms or sleep history.
- Link previous sleep study records to AirView.
- Coordinate with DME suppliers as required.
Front Desk / Reception Support
- Handle inbound patient inquiries and provide assistance.
- Contact facilities and provider offices to request records or follow up on referrals.
- Engage with insurance hotlines to obtain coverage information or support.
Medical Records Management
- Send updates and orders for referrals.
- Securely fax and email patient records.
- Upload sleep studies and other clinical documentation into EMR.
- Communicate messages and documents through CareCloud.
- Ensure accurate and confidential maintenance of patient records.
Practice Support & Administrative Tasks
- Complete daily tasks and respond to inbox requests.
- Participate in practice meetings and collaborate with the clinical team.
- Assist with various administrative needs associated with patient care.
