Medical Virtual Assistant - Scheduling & Billing Support

assist-worldSouth Africa

Remote Part-time

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Experience Level

Experience

Qualifications

Qualifications● Must possess medical billing experience.● Excellent communication skills in English.● Previous experience in medical billing or healthcare administration is essential.● High attention to detail and accuracy is required.● Ability to follow established SOPs and structured workflows.● Strong organizational and multitasking abilities are necessary.

About the job

Overview
A dynamic and expanding mental health practice based in the U. S. is on the lookout for a meticulous and proactive Medical Virtual Assistant to provide essential support in daily administrative tasks, client coordination, and medical billing operations. This position is perfect for individuals with experience in medical billing who are adept at managing client communications and backend reconciliation within an Electronic Health Record (EHR) system. There is an opportunity for this role to evolve into a full-time shared position supporting two therapists.

Key Responsibilities

Client Communication & Scheduling
● Respond to incoming calls and assist clients
● Schedule, reschedule, and oversee appointments
● Handle emails and client inquiries with professionalism

Billing & Payments (CORE FOCUS)
● Submit daily insurance claims through the EHR system
● Investigate and follow up on unpaid or rejected claims
● Conduct billing reconciliation to ensure payment accuracy
● Collect co-payments at the start of each day
● Liaise with insurance companies regarding claims

Administrative Support
● Maintain and organize records within the system
● Update and input accurate data into the EHR
● Adhere to standard operating procedures for billing and administrative processes
● Create or modify templates/scripts for communication as needed

Essential Software & Tools

Must Have:
● Medical billing experience (non-negotiable)

Nice to Have:
● SimplePractice
● TherapyNotes
● Google Workspace (Docs, Sheets, Drive, Gmail)

Requirements
● Strong English communication skills (clear, easy-to-understand accent)
● Prior experience in medical billing or healthcare administration
● Exceptional attention to detail and accuracy
● Ability to follow SOPs and structured workflows
● Strong organizational and multitasking skills

Working Hours
● Approximately 20 hours per week (Part-Time)
● CST working hours
● Potential to transition to full-time (40 hours/week)

About assist-world

assist-world is an innovative U. S.-based mental health practice focused on providing exceptional care and support to clients. As we continue to grow, we are dedicated to building a team that is not only skilled but also passionate about making a difference in the lives of those we serve.

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