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Member Loyalty Representative at Oportun | San Jose, CA

Oportun San Jose, CA
On-site Full-time

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Experience Level

Experience

Qualifications

Candidates should possess strong interpersonal skills, a genuine enthusiasm for helping others, and the ability to thrive in a fast-paced environment. Experience in customer-facing roles is highly desirable.

About the job

Oportun is seeking a Member Loyalty Representative to join its San Jose, CA team. This full-time position centers on building strong relationships with customers, treating each person as a valued member, and ensuring every interaction leaves a positive impression.

Role overview

Member Loyalty Representatives engage with people both in-store and within the local community. The role involves assisting members, answering questions, and helping them navigate their financial options through Oportun’s services. The goal is to support members on their financial journeys and make each experience memorable.

What you will do

  • Interact with customers in person, providing attentive and friendly service
  • Assist members with questions about borrowing, saving, and budgeting tools
  • Represent Oportun in the community, helping connect people to the company’s financial offerings

Requirements

  • Experience in customer service, retail, sales, or hospitality
  • Strong communication skills and a genuine interest in helping others
  • Comfort engaging with people both in-store and in the community

About Oportun

Oportun is a mission-driven financial services company focused on providing accessible credit options to individuals who have been excluded from traditional banking systems. With a strong emphasis on intelligent financial solutions and member empowerment, Oportun strives to create a positive impact in the lives of its members.

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