About the job
Oportun is seeking a Member Loyalty Representative to join its San Jose, CA team. This full-time position centers on building strong relationships with customers, treating each person as a valued member, and ensuring every interaction leaves a positive impression.
Role overview
Member Loyalty Representatives engage with people both in-store and within the local community. The role involves assisting members, answering questions, and helping them navigate their financial options through Oportun’s services. The goal is to support members on their financial journeys and make each experience memorable.
What you will do
- Interact with customers in person, providing attentive and friendly service
- Assist members with questions about borrowing, saving, and budgeting tools
- Represent Oportun in the community, helping connect people to the company’s financial offerings
Requirements
- Experience in customer service, retail, sales, or hospitality
- Strong communication skills and a genuine interest in helping others
- Comfort engaging with people both in-store and in the community
