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Experience Level
Entry Level
Qualifications
We are looking for candidates who possess strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment. Previous experience in customer support or account management is preferred. A positive attitude and a willingness to learn are essential for success in this role.
About the job
Atlas is looking for a Member Services Associate - Accounts based in London. This position acts as the first point of contact for members, focusing on account-related questions and support. Every interaction aims to create a positive experience for members.
What you will do
Assist members who have questions about their accounts
Resolve issues quickly and with attention to detail
Support members to help ensure each contact ends with satisfaction
About atlas
At atlas, we are dedicated to creating innovative solutions that empower our members and enhance their experience. Our company culture is rooted in collaboration, integrity, and a commitment to excellence. Join us and help shape the future of member services!
About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together.…
About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.
About Industrious Industrious is a leading provider of premium workplace-as-a-service solutions, known for creating highly rated workspaces. The company’s mission centers on making every workday exceptional for teams of all sizes, including its own staff. Collaboration, fresh ideas, and shared achievements shape daily life at Industrious. Team members are encouraged to bring their authentic selves to work, contributing to a culture that values diverse backgrounds and perspectives. Inclusion and respect are core values, and every individual’s uniqueness is celebrated. Learn more about Industrious and its culture at www.industriousoffice.com/careers. Role Overview: IT Associate – Europe Industrious seeks an adaptable IT Associate to join the global technology team in London (131 Finsbury Pavement). This role supports a variety of sites across Europe, balancing enterprise standards with local needs. The position suits someone with broad technical curiosity and a strong interest in troubleshooting complex issues. The IT Associate will work in a multifaceted support environment, staying current with new technologies and continuously improving the member experience. Strict adherence to global security protocols is required, along with the flexibility to address the unique technical challenges of different European locations. Main Responsibilities Comprehensive IT Support & Service Excellence: Provide Tier 1-2 technical support for multiple European locations, handling a range of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the main technical contact for members, resolving complex queries with a service-oriented approach and maintaining professionalism in every interaction. Lead on-site technical setup for new location launches, ensuring all systems are ready for operations.
Role overview Atlas is looking for a Member Services Associate - Accounts based in London. This position acts as the first point of contact for members, focusing on account-related questions and support. Every interaction aims to create a positive experience for members. What you will do Assist members who have questions about their accounts Resolve issues quickly and with attention to detail Support members to help ensure each contact ends with satisfaction
About Cubitts Cubitts is working to reshape the optical industry in the UK, where over 40 million people wear spectacles but the market has seen little change for centuries. The company’s goal is to build a truly innovative and customer-focused spectacles brand. Role Overview The Production Associate plays a key part in supporting Cubitts’ 20 retail stores and expanding digital channels. This role focuses on making sure every order is fulfilled accurately and efficiently, helping deliver a high standard of service to hundreds of thousands of customers. The position involves hands-on work in the glazing lab, stock management, order fulfillment, and logistics. Main Responsibilities Quality Control & Glazing: Assemble frames into finished spectacles, performing thorough checks at every step to meet Cubitts’ standards. Shipping & Dispatch: Manage the dispatch and shipping of orders to customers and stores, ensuring items arrive on time and in excellent condition. Order & Inventory Support: Respond to queries from stores and internal teams, maintain clear communication, monitor stock, and support accurate inventory management. Process Implementation & Efficiency: Suggest and help implement workflow improvements to save time, reduce errors, and increase productivity. Troubleshooting: Quickly identify and resolve issues in production, the lab, or dispatch, working with other teams as needed. Cross-Team Collaboration: Work closely with workshop, inventory, headquarters, retail, and customer service teams to keep operations running smoothly. KPI Management & Reporting: Track key performance indicators, ensure targets are met, and share updates and insights with the team. Inventory Control & Stock Reconciliation: Perform regular cycle counts and audits of frames, lenses, and components. Investigate discrepancies and take corrective action. Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and materials, checking for correct quantities and quality, and ensuring documentation is complete. Brand Advocacy: Represent Cubitts’ mission and values, helping educate colleagues and customers about the brand. Location This role is based in London, England, United Kingdom.
Join ConnectionHub as a Trustee, Board Member, where you will play a pivotal role in guiding our strategic direction and ensuring our mission is fulfilled. This part-time position will allow you to leverage your expertise and passion for community service in a dynamic environment.
Join carwow as a Marketplace Associate and be a vital part of our dynamic team. In this role, you will coordinate and enhance the marketplace experience, ensuring seamless operations while collaborating with cross-functional teams to drive growth and efficiency. Your insights and expertise will help shape our strategies in a fast-paced environment.
Production AssociateJoin us in revolutionizing the optical industry! At Cubitts, we recognize that 40 million people in the UK wear spectacles, yet the market has remained stagnant for centuries. Our mission is to transform this landscape by creating the most innovative and customer-focused spectacles brand in the world.The RoleAs a vital member of our production team, your primary responsibility will be to ensure our growing number of orders are fulfilled accurately and efficiently. You will collaborate with various departments, including our cutting-edge glazing lab, stock management, and fulfillment logistics, to support our 20 stunning retail stores and digital platforms, ultimately enhancing our customer experience.Your Key ResponsibilitiesQuality Control & Glazing: Convert frames into high-quality spectacles that adhere to Cubitts' stringent standards, performing thorough inspections throughout the glazing and finishing stages.Shipping & Dispatch: Oversee the dispatch process to guarantee timely delivery of orders to customers and stores, ensuring they arrive in pristine condition.Order & Inventory Support: Address inquiries from retail locations and internal teams, facilitating seamless communication and resolution of issues. Maintain accurate stock levels and inventory records.Process Implementation & Efficiency: Identify and propose enhancements to workflows and procedures, aiming to streamline operations, minimize errors, and boost productivity.Troubleshooting: Swiftly diagnose production, lab, or dispatch issues and collaborate with relevant teams to implement solutions.Cross-Team Collaboration: Foster effective communication with various teams including workshop, inventory, headquarters, retail, and customer service to ensure operational excellence.KPI Management & Reporting: Track key performance indicators and provide insights to the team to meet and exceed targets.Inventory Control & Stock Reconciliation: Conduct regular inventory audits and investigate discrepancies, ensuring stock levels align with system records.Inbound Inventory & Materials Management: Receive and inspect incoming materials, guaranteeing quantities and quality meet requirements, while organizing stock for optimal production flow.Brand Advocacy: Represent and embody Cubitts' mission and values, educating colleagues and promoting our brand ethos.
Join our dynamic team as an Events Team Member at Benugo, where we pride ourselves on delivering exceptional service and memorable experiences. As part of our events team, you will play a vital role in supporting various events, ensuring they run smoothly and meet our high standards.We are looking for enthusiastic individuals who thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality.
Join our vibrant team at AccorHotels as a Breakfast Team Member, where you will play a key role in delivering an exceptional dining experience to our guests. You will be responsible for preparing and serving breakfast items, ensuring that the dining area is clean and welcoming, and providing outstanding customer service. Your passion for hospitality and attention to detail will help create a memorable start to our guests' day.
Join our dynamic team at inmotion as a Member Eligibility Advisor. In this pivotal role, you will be responsible for ensuring that our members receive the highest level of service and support regarding their eligibility.As a Member Eligibility Advisor, you will engage with members to clarify their eligibility requirements, assist in navigating our systems, and provide valuable information to enhance their experience. Your ability to communicate effectively and empathetically will be key to your success in this role.
Join our dynamic maintenance team at AccorHotels, where you will play a crucial role in ensuring our facilities are always in top condition. Your responsibilities will include performing routine maintenance, troubleshooting issues, and collaborating with other team members to enhance the guest experience. We are seeking a proactive individual who is passionate about providing exceptional service and maintaining high standards.
User Experience DesignerAbout Methods:Methods Business and Digital Technology Limited is a leading IT services consultancy based in the UK, with over £100M in revenue. For more than 30 years, we have partnered with various central government departments and agencies to revolutionize public sector operations in the UK. Our approach combines transformation, delivery, and collaboration across the Methods Group, allowing us to provide comprehensive business and technical solutions that prioritize people, safety, and future readiness.What sets us apart from other consultancies is our human touch; we believe in delivering value sustainably for our clients, employees, communities, and the planet. We thrive on collaboration, engaging actively with our clients to ensure the success of their projects while fostering a culture of learning and creativity.Methods has recently expanded its reach into the private sector while continuing to serve the public sector effectively. In early 2022, we were acquired by the Alten Group, enhancing our capabilities even further.Role Overview:As a User Experience Designer, you will be instrumental in crafting user-centered designs that resonate with our audience while meeting government standards. Your work will emphasize simplicity, accessibility, and efficacy, supported by evidence-based research and aligned with organizational goals.Key Responsibilities:· Develop and implement design practices and standards in line with government and client guidelines.· Identify, develop, and apply best practices to design services that are consistent with broader organizational standards.· Collaborate with cross-functional teams to create engaging, user-friendly experiences.· Conduct usability testing and user research to inform design decisions.· Advocate for user needs throughout the design process.
Join our dynamic team as a Member Renewals Specialist at Inmotion! In this role, you will be responsible for managing and enhancing the member renewal process, ensuring a seamless experience for our valued customers. You will collaborate with various teams to develop strategies that optimize renewals while providing top-notch service to our members.
Join Our Product Team at Fyxer!Location: Chancery Lane, London (Hybrid Work Model)Your MissionAt Fyxer, we are committed to achieving a revenue goal of over $100M by the end of 2026. Our philosophy embraces the idea that the key to a startup's sustainable competitive edge lies in the quality and speed of execution.We are seeking a proactive and innovative Product Team Member who thrives on using research, data, and experimentation to drive impactful decisions and rapid learning. This role is not about just writing specifications; it's about collaborating to enhance our strategic thinking and decision-making processes.You will collaborate closely with our Head of Product, CTO, and senior engineers to define our product direction and rationale.Your ResponsibilitiesYou will be responsible for ensuring the quality of our product initiatives and accelerating our learning process.Transform ambiguity into clarity by interpreting customer feedback, product data, and market signals into actionable product strategies.Engage directly with engineers from the inception of each initiative, fostering a collaborative environment to devise innovative solutions together.Embrace diverse methods to validate concepts and mitigate risks, including interviews, prototypes, experiments, product analytics, usability testing, and behavioral analysis.Facilitate rapid iteration by advancing product ideas from conception to launch, ensuring a continuous feedback loop between learning and development.Elevate product thinking across the team by mentoring colleagues, introducing scalable frameworks, and maintaining a close connection with our customers.Who You AreSystems Thinker: You grasp the intricacies of customer journeys, funnels, and feedback loops, linking user behavior to outcomes and revenue impacts.Collaborative Engineering Partner: You work alongside engineers and founders, translating user insights into clear problem definitions and practical considerations that influence our product development.Decision-Maker: You can discern when there is sufficient information to progress, assisting others in refining their thoughts, sharpening hypotheses, and making informed decisions.
Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions
Role overview Multiverse is looking for a Fulfillment Associate to support order processing and delivery from the London office. This role helps keep operations running smoothly so learners and partners receive what they need, when they need it. What you will do Process orders accurately and on schedule Coordinate deliveries to ensure timely arrival Support Multiverse’s mission to build a more diverse workforce through reliable fulfillment Location This position is based in London.
About Mulberry Mulberry began in Somerset, England in 1971. Over five decades, we have grown into a well-known British lifestyle brand, recognised for quality and design that capture the Mulberry Spirit. Sustainability is central to who we are. In 2024, we earned B Corp Certification, reflecting our commitment to social and environmental responsibility. Our purpose is to make a positive difference for people and the planet. The team shares values of honesty, energy, and community. Role Overview: Sales Assistant - Experience Expert At Mulberry, Sales Assistants are known as Experience Experts. The focus is on creating memorable experiences for every customer. This means using strong product knowledge and storytelling to personalise each interaction and build lasting relationships. Curiosity and a willingness to learn are important, as is supporting our 'Back to the Mulberry Spirit' initiative. Location Regent St, London What You Will Do Customer Focus Create a welcoming and enjoyable atmosphere for customers and colleagues. Deliver an engaging and memorable in-store experience. Build and maintain key customer relationships using in-store CRM tools. Stay culturally aware and use Mulberry’s place at the intersection of life and art to inspire customers. Performance Driven Show curiosity about the business and share insights with the team. Bring a competitive spirit and a strong drive to achieve results. Maintain operational excellence in every part of the role. What We Look For We welcome people who share our values and want to contribute to a positive team culture. If this sounds like the right fit, consider joining us at Mulberry.
Join PA Consulting as a Customer Experience Strategist, where you will play a pivotal role in shaping the future of customer engagement. You will leverage your expertise to analyze customer journeys and design innovative strategies that enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, you will ensure that our clients receive exceptional service and value throughout their interactions.
Checkatrade seeks a Workplace Experience Lead to foster a welcoming and inclusive atmosphere at the Moorgate, London office. This role centers on making the workplace a space where employees feel valued and connected, with a focus on daily experience and team collaboration. Key responsibilities Create and carry out workplace strategies aimed at improving employee satisfaction and engagement. Design and support programs that encourage collaboration and bring colleagues together. Partner with various departments to ensure the office environment reflects company values and helps everyone feel they belong. Role focus This position is based in Moorgate, London. The Workplace Experience Lead plays a central part in shaping the culture and supporting a positive, collaborative environment for all employees at Checkatrade's London office.