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Microsoft 365 Administrator with Customer Care Expertise

onlyexpertsRemote — Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications Certification: Microsoft 365 Certified Administrator. Customer Care Experience: Over 2 years in a customer-facing support role, ideally within IT, SaaS, or customer success sectors. Technical Knowledge: Strong proficiency in Microsoft 365 applications, including Exchange, Teams, SharePoint, and OneDrive. Communication Skills: Excellent verbal and written communication skills, with a knack for simplifying complex technical concepts for non-technical users. Customer-Centric Mindset: A strong commitment to accurately capturing customer requirements and delivering an exceptional service experience.

About the job

About the Role

Join our dynamic team at onlyexperts as a Microsoft 365 Certified Administrator. This role transcends technical support, requiring a profound dedication to customer satisfaction and an exceptional eye for detail in managing support tickets and issue resolution. As a primary point of contact, you will collaborate closely with customers to fully understand and fulfill their Microsoft 365 needs.

Key Responsibilities

  • Customer Support & Care: Deliver outstanding first-line support, ensuring communication is clear, concise, and empathetic.
  • Ticketing Management: Diligently document all customer requests and issues, emphasizing accuracy and thoroughness.
  • Microsoft 365 Administration: Oversee and troubleshoot Microsoft 365 configurations, permissions, and security settings for optimal performance.
  • Issue Resolution: Work collaboratively with customers and internal teams to address issues with Microsoft 365 services, prioritizing customer satisfaction and prompt responses.
  • Customer Success Focus: Actively engage with customers to understand their needs, ensuring they feel valued and supported, while continuously seeking feedback to enhance service quality.

About onlyexperts

onlyexperts is dedicated to providing exceptional technical support and customer service. We strive to ensure our clients receive the utmost care and attention, making their experience with Microsoft 365 seamless and satisfying.

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