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Mid-Market Account Manager at Playground | New York City

PlaygroundNew York City
On-site Full-time $120K/yr - $135K/yr

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Experience Level

Manager

Qualifications

What You'll Do:Build Strong Relationships: Cultivate deep, multi-faceted connections with enterprise clients to thoroughly understand their needs, challenges, and aspirations. Reduce Churn & Boost Activation: Implement proactive strategies to decrease churn while enhancing activation and engagement across customer accounts. Upsell & Cross-Sell: Identify opportunities to expand platform use through strategic upselling and cross-selling initiatives.

About the job

About Playground

At Playground, we are dedicated to making top-notch child care accessible to everyone. Our innovative software is designed to streamline every facet of managing a child care business, enabling providers to focus on delivering exceptional care, the kind that only humans can provide, while our technology handles the administrative tasks. We are on a mission to create a leading child care management platform that alleviates the burden of operational work.

Currently, Playground is at a pivotal stage of growth, having secured substantial funding, multiple statewide contracts, and partnership with thousands of schools nationwide. Our founders have also been recognized in Forbes' 30 Under 30, showcasing our commitment to excellence and innovation.

We are a team of proactive owners eager to tackle large-scale, complex projects. If you are enthusiastic about contributing to the establishment of Playground’s account management organization and thrive in a collaborative, fast-paced startup environment, we encourage you to apply!

About the Role

Join Playground’s dynamic Customer Experience team as a Mid-Market Account Manager and make a meaningful impact. In this strategic role, you will be the primary liaison for our most significant and influential clients, key players in the child care sector.

You will be instrumental in fostering robust relationships, driving the adoption of new features, and ensuring that our enterprise clients meet their objectives. This position demands exceptional problem-solving abilities to align customer desires with broader business goals, while keeping stakeholders informed about product developments and facilitating the rollout of new features. As a pivotal contributor to Playground’s core operations, you will have the chance to influence long-term success and deliver substantial value to both our clients and the organization.

This is an on-site position based in our New York City office, where collaboration with a vibrant team will drive innovation and growth.

About Playground

Playground is a leading provider of child care management solutions, dedicated to simplifying the operational challenges faced by child care providers. Our mission is to empower educators by allowing them to concentrate on delivering quality care while we take care of the administrative tasks.

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