About the job
Who We Are
Popl is pioneering a groundbreaking approach we term In-Person Go-To-Market, revolutionizing how revenue teams convert real-world engagements such as trade shows, conferences, and meetings into quantifiable sales pipelines and revenue streams. Our AI-driven platform enables seamless lead capture, enrichment, and instantaneous CRM synchronization, transforming each badge scan into a valuable, actionable lead.
In a landscape saturated with digital channels, we are constructing the framework that makes in-person GTM measurable, scalable, and revenue-oriented. Our mission is clear: empower companies globally to transform in-person events into a quantifiable and scalable growth avenue.
About the Role
We are on the lookout for an enthusiastic and seasoned Mid-Market Account Manager to become a vital part of our expanding team at Popl, the industry leader in lead capture and digital business card solutions for teams!
In this pivotal role, you will collaborate closely with our Account Executives and Customer Success teams to ensure our customers derive ongoing value from our platform, fostering strong retention and growth. You will be tasked with identifying expansion opportunities, mitigating churn risks, and nurturing long-term relationships with key accounts.
What You’ll Do
- Drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
- Manage Renewals: Engage proactively with customers to facilitate timely contract renewals.
- Identify Expansion Opportunities: Collaborate with customers to upsell and cross-sell solutions tailored to their business needs.
- Maintain Product Knowledge: Attain a deep understanding of our diverse product offerings and confidently articulate their value.
- Collaborate Cross-Functionally: Partner with Account Executives and Customer Success Managers to enhance the customer experience.
- Monitor Customer Health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and discover growth areas.
- Negotiate Contracts: Secure favorable terms while nurturing strong relationships.
