Mid-Market Customer Success Manager

birdieLondon

On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with a proven track record in customer success or account management roles, preferably within the tech or SaaS industries. Strong communication skills, problem-solving abilities, and a passion for customer advocacy are essential. Familiarity with CRM tools and a data-driven approach to customer management will be advantageous.

About the job

The Mid-Market Customer Success Manager at birdie works from London, focusing on mid-market clients. The main goal is to support customers, deepen relationships, and ensure clients get the most value from birdie’s solutions.

What you will do

Develop and maintain strong relationships with mid-market customers
Guide clients through onboarding and provide ongoing support throughout their partnership with birdie
Help resolve client challenges and represent their needs within the company
Work to improve customer satisfaction and encourage long-term retention

About birdie

At birdie, we are committed to transforming the way care is delivered through innovative technology. Our solutions empower caregivers and improve the quality of care for individuals. Join our dynamic team and contribute to making a positive impact in the lives of many.

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Analytics Engineer at birdie | London

birdie

Full-time|On-site|London

Join birdie as an Analytics Engineer and play a pivotal role in transforming data into actionable insights. In this dynamic position, you'll collaborate with cross-functional teams to design and implement robust data pipelines and analytical models that drive decision-making processes across the organization.Your expertise in data analysis and engineering wi…

Mar 1, 2026

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Revenue Engineer at Birdie | London

Birdie

Full-time|On-site|London

About BirdieAt Birdie, we are revolutionizing the care landscape for older adults by developing cutting-edge technology that enhances home healthcare. Our platform equips care teams with vital tools to provide superior and dignified care, allowing seniors to maintain their independence in their homes for longer durations. We facilitate millions of care visits monthly, empowering providers to deliver outstanding care efficiently.Our ambition goes beyond incremental improvement; we aim for a radical transformation of the current healthcare system.Our comprehensive solution has already supported over 60 million care visits and has aided 116,000 individuals in 2025. As we expand, our dedication to making a positive impact remains unwavering. We take pride in being a B Corp, leveraging our business as a vehicle for good.Established in 2017, Birdie has attracted top-tier investors, including Index Ventures, Sofina, and Omers. In 2023, we achieved a remarkable milestone by ranking #6 in the Deloitte Fast 50, highlighting our rapid growth within the UK tech sector. Discover more about our achievements and impact here.However, our focus is not merely on speed; it's about creating a meaningful impact. Your MissionIn this pivotal role, you will take ownership of the systems and processes supporting our commercial team, fundamentally rebuilding them with a focus on AI, automation, and innovative product thinking. This is a unique opportunity to reshape the foundational infrastructure of a high-performing go-to-market engine in one of the most pressing sectors of technology.Rather than maintaining legacy systems, we seek someone who can evolve them intentionally, using artificial intelligence and strategic product insight, while keeping operations running smoothly.If you view chaotic operational settings as opportunities for design improvement rather than obstacles, this position is crafted for you.

May 1, 2026

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Product Marketing Lead at Birdie | London

Birdie

Full-time|On-site|London

About BirdieAt Birdie, we are revolutionizing the care landscape for older adults. Our mission is to create innovative technology that enhances home healthcare, empowering care teams with essential tools to provide better, more dignified care, and enabling older individuals to thrive in their homes for an extended period. Our comprehensive solution supports millions of care visits each month, equipping care providers with the resources they need to deliver outstanding and efficient care.We are not here to make minor adjustments; we are committed to fundamentally transforming a flawed system.Our all-in-one platform has facilitated over 60 million care visits and has empowered care for 116,000 individuals in 2025. As we continue to expand our impact, we remain steadfast in our purpose. We take pride in being a B Corp, leveraging our business as a force for good.Founded in 2017, Birdie has gained support from esteemed investors such as Index Ventures, Sofina, and Omers. In 2023, we were honored to be ranked #6 in the Deloitte Fast 50, establishing us as one of the fastest-growing tech companies in the UK. To learn more about our impact and accolades, please check here.However, our focus is not merely on speed; it is on impact. Your MissionAs the Product Marketing Lead at Birdie, you will engage in all facets of product marketing:Ambassador: You will serve as the voice of our customers, systematically collecting customer and market insights to inform product and commercial strategies.Strategist: You will own the go-to-market strategy for Birdie's platform and its related products and features.Storyteller: You will be responsible for crafting the positioning and messaging for all aspects of Birdie's offerings, as well as developing the narratives that bring those offerings to life.Evangelist: You will enable others to share the Birdie story both internally and externally, while also measuring its impact.This role is both strategically significant and highly hands-on. If you are a Product Marketer who enjoys guiding your team from concept to revenue generation and can seamlessly engage in positioning work, we would love to hear from you.

Dec 18, 2025

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Sales Development Representative at Birdie | London

Birdie Care Ltd.

Full-time|On-site|London

About BirdieAt Birdie, we are revolutionizing care for older adults by developing innovative technology that enhances home healthcare. Our platform empowers care teams with the necessary tools to offer superior, dignified care, allowing older individuals to thrive in their own homes for extended periods. We proudly support millions of care visits each month, equipping providers to deliver exceptional, efficient services.Our goal is not merely to make minor adjustments; we are committed to fundamentally transforming a failing system.Our comprehensive solution has facilitated over 60 million care visits and supported 116,000 individuals in 2025. We are rapidly expanding our influence while remaining dedicated to our mission. As a proud B Corp, we utilize our business as a force for good.Founded in 2017, Birdie is backed by esteemed investors such as Index Ventures, Sofina, and Omers. In 2023, we achieved the prestigious #6 in the Deloitte Fast 50, establishing ourselves as one of the fastest-growing tech companies in the UK. Learn more about our impact and accolades here.However, it is not just about speed. It is about making a difference. Your Mission:As a Sales Development Representative at Birdie, you will cultivate relationships with home care owners through a coherent, multi-channel strategy, collaborating with sales and marketing to engage high-value accounts. You will advance Birdie’s mission to significantly enhance the lives of millions of older adults by demonstrating how our product supports smarter, preventative care delivery. You will become part of a dedicated team of ambitious individuals, work closely with your Account Executive, and report directly to our SDR Manager.‍ How You Will Contribute:Where it Begins:You will embark on your sales career through our training program, acquiring fundamental pipeline generation skills (such as calling, email copywriting, objection handling, and social selling) while gaining insights into the industry.Systems and Processes:You will gain expertise in our prospecting systems (HubSpot) and execute a prospecting process by identifying qualified leads.

Feb 19, 2026

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Customer Support Specialist

birdie

Full-time|On-site|London

Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.

Apr 30, 2026

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Analytics Engineer at Perk | London

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About UsPerk, previously known as TravelPerk, stands as a pioneering platform for travel and expense management. Our innovative solutions are designed to eliminate the tedious, manual tasks that hinder productivity. We automate everything from travel arrangements to expense management and invoice processing, helping businesses reclaim valuable time and foster a more engaged workforce.With over 10,000 global clients, including industry leaders like Wise, On Running, and Breitling, we are committed to addressing the 7 hours of lost productivity per employee each week, a staggering $1.7 trillion issue.Founded in 2015, Perk has expanded to a diverse team of more than 1,800 employees across 12 offices worldwide, with our headquarters situated in London and Boston. Our mission is to innovate and simplify the workplace, enhancing the way businesses operate and how employees feel about their work.At Perk, our values drive us—ownership, delivering a 7-star experience, and collaboration are at our core. We champion curiosity and purpose, believing in the potential of every team member. Our talent acquisition team consists of top professionals from the travel and SaaS sectors, representing over 70 countries. If you are eager to make a significant impact and redefine the work experience for millions, we invite you to join us.Learn more about us at www.perk.com.

Mar 31, 2026

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Staff Product Designer

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Full-time|On-site|London

Join birdie as a Staff Product Designer and play a pivotal role in shaping our innovative digital solutions. In this position, you will collaborate with cross-functional teams to create user-centric designs that enhance the experience of our clients. Your expertise will help drive product strategy and define the user interface for our applications.

Mar 9, 2026

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Mid-Market Customer Success Manager

birdie

Full-time|On-site|London

Role overview The Mid-Market Customer Success Manager at birdie works from London, focusing on mid-market clients. The main goal is to support customers, deepen relationships, and ensure clients get the most value from birdie’s solutions. What you will do Develop and maintain strong relationships with mid-market customers Guide clients through onboarding and provide ongoing support throughout their partnership with birdie Help resolve client challenges and represent their needs within the company Work to improve customer satisfaction and encourage long-term retention

Apr 28, 2026

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Oct 17, 2025

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Multiverse is leading the charge in upskilling for AI and Tech adoption. We collaborate with over 1,500 companies to deliver innovative learning experiences that are reshaping today's workforce.Our apprenticeships are crafted for individuals of all ages and career stages, aimed at equipping them with essential AI, data, and tech skills. Our learners have generated over $2bn in ROI for their employers by leveraging the skills they've acquired to boost productivity and measurable outcomes.In June 2022, we celebrated a successful $220 million Series D funding round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst, achieving a post-money valuation of $1.7 billion, solidifying our status as the UK’s first EdTech unicorn.Our journey doesn’t end there. With a robust operational presence and over 800 employees, we are ambitiously scaling our impact. We envision a future where tech skills unlock the potential and productivity of individuals.Join Multiverse and contribute to our mission of empowering the workforce to thrive in the AI age.

Feb 5, 2026

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Senior Analytics Engineer at Checkout.com | London

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Full-time|On-site|London

About Checkout.com Checkout.com is a global payment solutions provider, trusted by brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. The company streamlines online checkout, making transactions smooth for businesses around the world. With headquarters in London and 19 offices across six continents, Checkout.com supports billions of transactions each year. The team focuses on making digital payments reliable, helping businesses grow and keeping customers satisfied. Role Overview: Senior Analytics Engineer Based in London, the Senior Analytics Engineer will drive insights into product performance and create a single source of truth for key metrics. Working closely with product managers and data scientists, this role helps shape the direction of Checkout.com's products. The position involves designing and launching new data products, with responsibility for the full lifecycle, from initial concept to implementation and ongoing operations. What You'll Do Build high-performance, reusable, and scalable data models for the data warehouse using dbt and Snowflake. Design and develop Looker structures (explores, views, and more) to enable self-service analytics across the company. Work with data analysts and business teams to understand needs and deliver analysis-ready data. Continuously discover, transform, test, deploy, and document data sources and models. Support and help define data warehouse governance, focusing on data quality, testing, documentation, coding best practices, and peer reviews. Identify ways to improve and optimize analytics engineering workflows and platforms. Location This position is based in London. Learn more about Checkout.com at Checkout.com.

Apr 15, 2026

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Analytics Engineer at Trade Republic | London

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Full-time|On-site|London

Join the Best Work of Your Career!As the largest savings platform in Europe, Trade Republic operates across 18 countries, catering to over 10 million customers who trust us with more than €150 billion in assets. Our mission is bold: to empower everyone to build wealth with easy, safe, and free access to financial systems.In this role, you will have the chance to elevate your career by collaborating with a team of exceptional talents and cutting-edge technology, contributing to a brighter financial future for millions.Your Role and ResponsibilitiesCollaborate with product and business stakeholders to define and develop impactful product metrics.Create analytical products, including data models, dashboards, reports, and tools for self-service reporting and analysis.Enhance our evolving cloud-based architecture to optimize cost efficiency and speed, applying software engineering best practices.Take ownership of projects from inception to delivery and adoption, working independently.Qualifications We're SeekingA minimum of 5 years of engineering experience with a strong analytical mindset.Thorough understanding of architectural principles, design best practices, and engineering standards.Experience across all stages of the data pipeline: ingestion, transformation, and mart creation.Familiarity with our tech stack is a plus: S3, Snowflake, Airflow, Python, DBT.Why You Should Apply TodayOur culture values ownership, excellence, and high energy. We are committed to achieving results and holding one another accountable. Join us in tackling one of Europe's most significant challenges: closing the pension gap and democratizing wealth. If this excites you, we want to hear from you!

Feb 24, 2026

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Senior Analytics Engineer at Deliveroo | London

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Full-time|On-site|London - The River Building HQ

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Mar 25, 2026

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Senior Analytics Engineer at Relay | London

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Full-time|Hybrid|London - Hybrid

Relay is revolutionizing the logistics landscape for the digital age. With a record-breaking $35M Series A funding, the largest in European logistics history, and support from innovative investors like Plural, Relay is outpacing 99.98% of its venture-backed peers. We are on a quest to build the most skilled team the logistics industry has ever seen.Our Mission is to eliminate friction in commerce. Currently, exorbitant delivery costs serve as a hidden barrier to online shopping, shaping what can be sold online and who can engage in it. We aspire to create a world where more goods can move freely among more people, enhancing the online shopping experience for all.THE TEAM• Comprising approximately 110 professionals, with over 50% in engineering, product, and data roles.• Home to 45+ advanced degrees in fields like computer science, mathematics, and operations research.• We analyze thousands of data points for every parcel we handle.• Our culture thrives on first-principles thinking, rapid feedback, and continuous experimentation.The OpportunityAt Relay, our operations are driven by data that informs the journey of every parcel, from entry into our system to delivery at the customer's door. Our data infrastructure supports real-time operational decisions, strategic insights, and networks of autonomous AI systems.We are seeking a Senior Analytics Engineer to join our Last Mile squad, which is our largest and data-richest team. Your contributions will be vital to enhancing key workflows that drive our Last Mile marketplace.This is an exciting time to join as we rapidly expand our network across the UK.Who Will Succeed in This Role?Design and Develop Core Data Models - Collaborate with engineers and business leaders within the Last Mile squad to create and implement foundational data models that support analytics, data science, and AI workflows.Establish Foundations for Key AI Systems - As our Last Mile marketplace grows increasingly intelligent, you will play a crucial role in managing the inputs that drive these systems.Ensure Data Quality - Implement robust testing, monitoring, and alerting mechanisms to maintain high data integrity across our systems.

Mar 27, 2026

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Director of Data Analytics

Birdie

Full-time|On-site|London

About BirdieAt Birdie, we are revolutionizing care for older adults, crafting innovative technology to enhance home healthcare. Our mission is to empower care teams with advanced tools that facilitate dignified and efficient care, enabling seniors to thrive in their own homes for extended periods. Our comprehensive platform supports millions of care visits monthly, equipping providers with the essential tools for outstanding care delivery.We are committed to making a significant impact, not just incremental changes.Our all-in-one solution has already supported over 60 million care visits and provided services to 116,000 individuals in 2025. We are rapidly expanding while remaining dedicated to our core purpose. Proudly recognized as a B Corp, we strive to use business as a force for good.Founded in 2017, Birdie is backed by leading investors, including Index Ventures, Sofina, and Omers. In 2023, we achieved #6 in the Deloitte Fast 50, marking us as one of the fastest-growing tech firms in the UK. Discover more about our impact and accolades here.While speed is important, our focus remains on impact. Your missionAs the Director of Data Analytics at Birdie, your objective will be to transform data into a pivotal asset by reconstructing our platform for enhanced understanding of care and developing analytics products that provide customers with vital insights for improving outcomes for older adults.‍ How you will contributeLead and manage our customer-focused analytics product, collaborating closely with the product team to design and implement data features that deliver tangible value to care providers.Spearhead the modernization of our data platform by making strategic architectural decisions that enhance reliability, scalability, and external usability.Establish and communicate a cohesive data strategy that aligns platform investments with product outcomes, gaining buy-in from senior stakeholders across the organization.Build and lead a high-performing data team, creating clear workflows that maintain focus and minimize reactive, ad-hoc demands.

Feb 20, 2026

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Senior Analytics Engineer at Recursion Pharmaceuticals | London

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Full-time|On-site|London, England

Recursion Pharmaceuticals combines artificial intelligence, automation, and scientific expertise to rethink drug discovery. The Senior Analytics Engineer in London connects complex chemical data with the systems that drive discovery, shaping tools and infrastructure for computational designers and medicinal chemists. This work supports informed, data-driven decisions throughout discovery programs. This position advances analytics and automates the platform, helping to close the Design-Make-Test-Learn (DMTL) loop and speed up design cycles. The role carries responsibility for the analytical ecosystem, including the Spotfire library, data schemas, and automation services. The main goal is to turn complex data into actionable insights to improve the platform and accelerate Recursion’s mission to decode biology and improve lives. What you will do Develop and maintain integrated project dashboards that align assay results with portfolio data for design teams. Code and manage repositories for Spotfire automation and BigQuery integration to streamline data flow across the discovery lifecycle. Design and refine metrics and predictive modeling workflows to guide next-best design choices and track project progress. Create automated reporting pipelines that surface critical signals, enabling teams to respond quickly to new scientific findings. Collaborate across functions to turn strategy into scalable analytical tools, using adoption metrics to prioritize impactful features. Define and evaluate metrics for product success, tool adoption, and scientific impact, helping teams focus on priorities that accelerate drug discovery. Identify opportunities for innovation in analytics maturity and implement solutions that modernize data interactions for scientists. Contribute to the development of advanced analytical methods and tools to strengthen overall analytical capabilities.

Apr 27, 2026

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Analytics Engineer at Abtrace | London

Abtrace

Full-time|On-site|London, England, United Kingdom

Job DescriptionJoin Abtrace, a pioneering venture-backed company dedicated to enhancing primary care through innovative software solutions. Our cutting-edge product identifies critical health signals, ensuring timely interventions across over 500 practices and supporting 6 million patients. We harness advanced analytics, user-friendly data visualizations, and robust data pipelines to empower healthcare professionals and transform the future of healthcare.Role OverviewWe are in search of a versatile Analytics Engineer who can seamlessly integrate business intelligence, data analysis, and data engineering. In this role, you will develop dynamic dashboards, analyze intricate healthcare datasets, and construct scalable data models utilizing Power BI, SQL, and contemporary data tools, thereby driving informed decision-making throughout the organization.Key ResponsibilitiesDevelop and maintain Power BI dashboards, reports, and interactive visualizations to facilitate business decision-making.Design and implement efficient data models to support robust reporting and analytics while ensuring high data quality and integrity.Collaborate with stakeholders to gather requirements, define metrics, and convert business needs into technical solutions.Work closely with cross-functional teams (product, operations, clinical) to ensure data solutions align with business objectives and healthcare regulations.Monitor data quality and governance to maintain compliance with healthcare data security and privacy standards.Identify opportunities for process improvements to enhance data accessibility, performance, and reliability.

Apr 7, 2026

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Senior Analytics Engineer at ClearScore Technology Limited | London

ClearScore Technology Limited

Full-time|On-site|London, England, United Kingdom

ClearScore Technology Limited is hiring a Senior Analytics Engineer in London. This position centers on developing and refining data products that influence company decisions and enhance the experience for users. Key responsibilities Design and build analytical models and reporting tools in partnership with engineering and other teams. Translate business requirements into effective data solutions that align with company objectives. Apply analytics to deliver insights that inform product and business strategies. Recommend improvements to user experience based on data-driven analysis. Collaboration and impact This role works closely with cross-functional teams throughout ClearScore. The work done here directly shapes company direction and the way users are served.

Apr 24, 2026

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