About the job
Location: Cardiff, Wales, United Kingdom
Closing date: Monday 27th April, 12pm
About Starling Bank
Starling Bank is building a digital banking experience focused on fairness, intelligence, and a personal touch. The team is driven by technology, integrity, and a commitment to excellent service. As a branchless, mostly paperless bank, Starling values responsible banking, sustainability, and inclusion. The company’s core values, Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness, guide both strategy and culture.
Hybrid Working
Starling colleagues work at least 10 days per month in the Cardiff office, with the option to work from home for the rest of the month.
Role Overview
The Mid-Term Planning & Forecasting Analyst develops and maintains resource plans and forecasts for Operations, focusing on longer-term needs. This role supports informed decision-making by ensuring plans align with both current and future business requirements.
Main Responsibilities
- Translate long-term forecasts into mid-term resource plans, taking into account intraday and intra-month patterns and emerging trends.
- Monitor actual versus forecasted volumes, identify trends, and recommend adjustments for future forecasts.
- Maintain a reliable supply plan, track capacity impacts, and suggest ways to better match capacity with demand.
- Update forecasts in the workforce management system as needed.
- Carry out ad-hoc impact assessments for new initiatives.
- Work closely with the wider planning team to ensure plans are executed effectively and key metrics stay aligned.
