About the job
Join CallTek, a global leader in white-label technical support with over 20 years of experience collaborating with technology operators around the world. Our team of 10,000+ professionals, spread across nine countries, provides 24/7 engineering, software development, customer support, and field services. We are renowned for our top-tier security certifications and innovative AI solutions, ensuring secure and seamless support for our partners. Become a valued member of our growing team and advance your career with us!
Key Responsibilities
- Handle incoming customer calls, gathering essential information to create or update support tickets. Monitor email and ticket boards for updates, notifying relevant parties as necessary. Perform Tier 1 tasks, including voicemail password resets, extension name changes, basic programming adjustments, and initial troubleshooting for systems/sites experiencing connectivity issues.
- Collaborate with customers and onsite technicians to provide basic hardware troubleshooting, including remote desktop support via laptop. Must possess the ability to work independently and have expertise in Mitel On-Premises Products to effectively resolve various issues.
- Engage with the Mitel Vendor for additional support when required.
