Monitoring & Observability Engineer for 24x7 Operations

DeepSourceNew Delhi, Delhi, India

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Bachelor’s degree or Diploma in Engineering, Computer Science, or a related field (preferred). Experience: Proficiency in monitoring tools, particularly Dynatrace and/or ManageEngine. Technical Insight: Deep understanding of application topology, network protocols, and Data Center infrastructure (servers, storage, and networking). Experience in 24x7 Managed Services or NOC environments (preferred). Process Knowledge: Familiarity with ITIL frameworks, incident management, and meeting stringent SLA targets. Communication Skills: Ability to convey technical telemetry into clear performance reports and dashboards.

About the job

DeepSource is seeking a Monitoring & Observability Engineer to help maintain the reliability and performance of our private cloud platform in New Delhi. This role supports 24x7 operations, working within a team focused on monitoring over 100 applications and more than 1,000 infrastructure assets. The position is essential for meeting strict SLA requirements and ensuring high availability across our systems.

What You Will Do

Full-Stack Observability: Use Dynatrace APM to monitor application performance, trace transactions, and analyze user experience for more than 100 applications and 12 databases.
Infrastructure Management: Apply ManageEngine to oversee 100 network devices and over 1,000 hosts, monitoring key health metrics like CPU usage, latency, and packet loss.
Dependency Mapping: Use Dynatrace Smartscape to map relationships between digital assets and support impact analysis during incidents.
24x7 NOC Operations: Provide continuous alert triage and manage escalations as part of a rotating shift schedule.
Performance Governance: Build real-time dashboards and create detailed Root Cause Analysis (RCA) reports to drive ongoing service improvements.

Location

This position is based in New Delhi, Delhi, India.

About DeepSource

DeepSource is a cutting-edge technology company dedicated to enhancing operational visibility and efficiency for cloud platforms. Our team is committed to leveraging advanced monitoring tools and practices to ensure the highest levels of service performance and availability.

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