Mortgage Collections Customer Support Officer

Shawbrook Bank LimitedGlasgow

On-site Full-time

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Experience Level

Not Applicable

Qualifications

The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to handle sensitive situations with care. Previous experience in customer service or collections is preferred but not mandatory. A willingness to learn and adapt is essential.

About the job

Join Shawbrook Bank as a Mortgage Collections Customer Support Officer in Glasgow. In this vital role, you will be responsible for providing exceptional customer service to our mortgage clients, facilitating collections, and ensuring a seamless experience throughout the collections process. Your attention to detail and empathetic communication skills will help clients navigate their financial situations effectively.

About Shawbrook Bank Limited

Shawbrook Bank is a leading UK bank specializing in providing tailored financial solutions. We pride ourselves on our commitment to customer service and fostering a supportive working environment for our employees.

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Mortgage Collections Customer Support Officer

Shawbrook Bank Limited

Full-time|On-site|Glasgow

Join Shawbrook Bank as a Mortgage Collections Customer Support Officer in Glasgow. In this vital role, you will be responsible for providing exceptional customer service to our mortgage clients, facilitating collections, and ensuring a seamless experience throughout the collections process. Your attention to detail and empathetic communication skills will he…

Mar 24, 2026

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