Multi-Unit Operations Manager | Boston

Blank StreetBoston, MA

On-site Full-time $85K/yr - $120K/yr

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Experience Level

Manager

Qualifications

5+ years of experience in multi-unit retail or hospitality operations, demonstrating a successful track record in managing several locations. Exceptional leadership abilities, with a proven capacity to guide and develop salaried managers and cultivate a positive, high-performance culture. Proficiency in new store openings, including managing operational logistics, staffing, and ensuring effective launch and execution. Strong problem-solving and decision-making skills, with a proactive approach to overcoming operational challenges and achieving results. Outstanding communication and organizational skills, enabling the management of multiple locations and stakeholders while ensuring operational efficiency.

About the job

Role overview

The Multi-Unit Operations Manager oversees several locations in Boston, leading a team of General Managers to deliver consistent results and maintain Blank Street’s standards. This position shapes store culture, supports teams, and ensures operational excellence throughout the market.

Key responsibilities

Supervise multiple stores in the Boston area, offering guidance and support to General Managers.
Establish and uphold high operational standards across all locations.
Recruit, train, and develop leadership talent to foster a collaborative, high-performing team.
Coach General Managers on financial and operational decisions, including profit and loss management.
Plan and forecast labor and inventory needs for smooth daily operations.
Serve as the main connection between headquarters and store teams, introducing new initiatives and ensuring their adoption.
Share feedback and insights to support ongoing operational improvements.
Travel regularly to stores throughout Boston.

Reporting structure

This position reports directly to the Director of Operations.

About Blank Street

Blank Street is on a mission to define the food and beverage landscape for our generation, enhancing everyday experiences with quality products and exceptional service. We pride ourselves on our commitment to excellence and our ability to inspire and connect with our customers. Join us in our journey to create memorable moments across Boston and beyond.

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