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Experience Level
Mid to Senior
Qualifications
What You Need to Succeed:Proficient understanding and hands-on experience with Palo Alto firewalls. Certification as a Cisco Certified Network Associate (CCNA) with expertise in Enterprise Infrastructure (formerly Route/Switch); knowledge of enterprise wireless and collaboration is a plus. Proven track record in implementing, troubleshooting, and supporting extensive enterprise networks. Solid understanding and practical experience with routing protocols such as EIGRP, OSPF, and BGP. Familiarity with switching technologies including Spanning Tree, EtherChannel, Port Security, 802.1X, and MAB. Willingness to travel approximately 50% of the time. Preferred Qualifications:Experience in implementing Cisco-based wireless network infrastructure is highly preferred. Familiarity with Meraki wireless systems is required.
About the job
Join our expanding team as a Network Engineer, providing exceptional remote support to clients across Brazil, Mexico, and the Philippines. In this pivotal role, you will be tasked with implementing and supporting Palo Alto firewalls and Cisco-based networks, ensuring that our customers' needs are met around the clock. Your initial project will involve managing network devices while adhering to a 'follow the sun' support model, guaranteeing seamless service delivery.
Key Responsibilities:
Design, troubleshoot, and document enterprise-level networks and associated systems.
Implement and manage Palo Alto firewalls to enhance security.
Facilitate knowledge transfer and offer informal training sessions to clients, empowering them to manage their networks effectively.
About BlueAlly
At BlueAlly, we strive to make technology more accessible, reliable, and impactful for organizations of all sizes. Our expertise spans cloud services, cybersecurity, infrastructure, and application modernization. We are committed to leveraging cutting-edge technologies and services to help our clients navigate complexity and unlock new opportunities. Partner with us to enhance your enterprise's technological capabilities and gain a decisive advantage in the digital landscape. Choose BlueAlly as your ally in conquering complexity.
Job OverviewJoin our dynamic team as a Senior Level 3 IT Support Engineer and provide top-tier technical support and infrastructure management in a fully remote setting. Our ideal candidate possesses extensive expertise in remote monitoring and management (RMM), endpoint security, system backups, and user desktop support. This role focuses on diagnosing intr…
Company OverviewOur client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.Key Responsibilities:· Act as a vital member of the Helpdesk team.· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.· Engage in various projects as assigned.· Ensure clear and effective communication with customers.· Pursue continuous professional development.· Develop and maintain documentation for IT systems as necessary.
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The Claims and Support Specialist role at Amazon focuses on supporting seller and vendor operations by handling claims and disputes. This remote position calls for strong organizational skills and close attention to detail, as tasks involve working with client systems, following precise procedures, and managing sensitive information. Main responsibilities Submit claims for Amazon seller and vendor accounts, ensuring accuracy and efficiency throughout the process. Monitor the progress of each claim, track their status, and follow up to ensure timely resolution. Handle disputes by gathering and providing all required documentation. Use Microsoft Excel to enter and manage data related to claims and disputes. Carefully follow detailed instructions and Standard Operating Procedures (SOPs) for each claim submission. Keep organized records of all claims, supporting documents, and communications. Share clear, timely updates with internal teams or clients as needed. Role overview This position is fully remote, based in Region XII, Philippines. Success in this role depends on patience, accuracy, and the ability to manage multiple claims at once, while maintaining clear communication and thorough documentation.
Are you an innovative problem-solver with a strong affinity for low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated Technical Support Specialist proficient in AppSheet to become a vital part of our dynamic team! If you have hands-on experience in AppSheet development and thrive on providing support and troubleshooting smart business solutions, this role could be your perfect match.Job Overview:As an AppSheet Technical Support Specialist, your primary responsibilities will include delivering technical support, maintenance, and assistance for our clients' AppSheet applications. You will work closely with developers and end-users to guarantee optimal application performance, data accuracy, and overall usability.Core Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical queries related to AppSheet and Google Sheets integration.Offer actionable recommendations for improvements and automation.Help in deploying updates, testing new features, and ensuring data integrity.Document issues, resolutions, and modifications in workflows.Collaborate effectively with team members and clients to understand their requirements and provide impactful support.
Assima is a global frontrunner in digital adoption, training, and performance support solutions tailored to meet the needs of the world’s largest enterprises. Utilizing our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to enhance software adoption and increase user productivity. Currently, we are innovating the next generation of our product suite, designed with scalable, cloud-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning capabilities. At Assima, we believe innovation and impact go hand in hand, and we invite passionate individuals to help shape the future of enterprise learning.We are on the lookout for a skilled and enthusiastic Technical Support Engineer to become a vital part of our dynamic team. This position offers top-tier technical support to high-profile enterprise clients and is crucial in ensuring the effective deployment and operation of our cloud-based solutions. You will work closely with our Research and Development (R&D) team to integrate test cases, troubleshoot intricate issues, and deliver timely software updates. The ideal candidate is an exceptional communicator with a robust knowledge of AWS services and infrastructure.
About the Role:Join our dynamic team as a Professional E-Commerce Customer Support Specialist and deliver exceptional assistance to our valued customers. We seek a candidate adept at addressing customer inquiries, efficiently processing returns, managing refunds, and promptly resolving order-related issues while exhibiting a polished and professional English accent.Key Responsibilities:Deliver outstanding customer support through email and phone, ensuring a flawless customer experience.Efficiently process returns and refunds utilizing Refund Sniper.Manage and resolve customer order issues with urgency and professionalism.Handle FedEx and other carrier claims, ensuring precise tracking and resolution.Employ Zendesk, BigCommerce, SellerCloud, and ShipStation for ticket management and order processing.Keep meticulous records of customer interactions and resolutions.
Join our dynamic team as a Web and Design Support Specialist, where your technical acumen and creative design skills will be pivotal in maintaining and elevating our custom product website along with client-facing portals. Role OverviewIn this role, you will ensure the website is current and functional, manage user account access, oversee product uploads and removals, and execute various design-related tasks. Collaborating with our team, you will enhance user experience while upholding design standards. Key ResponsibilitiesRegularly update the website and verify functionality across client portals.Oversee user account management, access control, and site security.Organize product uploads, updates, and removals effectively.Create and maintain design assets to support branding and enhance user experience.Troubleshoot minor technical issues and optimize overall site performance.Work collaboratively with the team to improve website usability and aesthetic appeal.
Join our expanding team as a Web & Design Support Specialist! This role is ideal for individuals who can harmonize technical proficiency with creative design talents to maintain and enhance a customized product website featuring client-facing portals. Role OverviewAs a Web & Design Support Specialist, your main responsibilities will include keeping our website updated, ensuring seamless user account access, managing product listings, and executing design-related projects. You will work closely with our team to provide an outstanding user experience while upholding design integrity. Key Responsibilities- Conduct regular updates on the website and verify functionality across client portals.- Manage user accounts, access permissions, and site security measures.- Systematically upload, update, and remove products.- Design, edit, and maintain creative assets to align with branding and enhance user experience.- Address minor technical issues to support overall site performance.- Collaborate with the team to enhance website usability and visual appeal. Qualifications- Proficient in HTML and JavaScript.- Experienced with Adobe Illustrator, InDesign, and Acrobat.- Comfortable managing user accounts and website functionalities.- Familiar with e-commerce platforms or ordering systems.- Detail-oriented with a strong commitment to design consistency.- Highly organized, proactive, and an excellent communicator.- Previous experience in the healthcare or custom product sectors is preferred.
Join our expanding team as a Network Engineer, providing exceptional remote support to clients across Brazil, Mexico, and the Philippines. In this pivotal role, you will be tasked with implementing and supporting Palo Alto firewalls and Cisco-based networks, ensuring that our customers' needs are met around the clock. Your initial project will involve managing network devices while adhering to a 'follow the sun' support model, guaranteeing seamless service delivery.Key Responsibilities:Design, troubleshoot, and document enterprise-level networks and associated systems.Implement and manage Palo Alto firewalls to enhance security.Facilitate knowledge transfer and offer informal training sessions to clients, empowering them to manage their networks effectively.
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Full-time|Remote|Remote — Central Visayas, Philippines
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