Network Operations Center Engineer

staff4meCebu City, Cebu, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess:A solid understanding of network infrastructure and operations. Experience with network monitoring and management tools. Strong problem-solving skills and the ability to work under pressure. Excellent communication and collaboration abilities. Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.

About the job

Key Responsibilities:

Network Monitoring & Performance:

Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.
Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).
Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.

Incident & Problem Management:

Respond promptly to alerts and outages within predefined SLA timeframes.
Conduct triage and diagnosis, managing the incident lifecycle efficiently.
Perform root cause analysis and document valuable lessons learned.
Identify trends and propose preventive measures to enhance network reliability.

Escalation Management:

Act as the primary escalation point for Tier 1 and Tier 2 support teams.
Facilitate complex issue escalation to Tier 4 engineers and specialist teams.
Coordinate vendor support and lead bridge calls during major incidents.
Manage communication between technical teams, management, and stakeholders throughout incident resolution.

Network Operations & Maintenance:

Conduct firmware updates, patches, and configuration adjustments as needed.
Configure routers, switches, firewalls, load balancers, and wireless controllers.
Implement VLANs, access control policies, and VPN connections.
Oversee change management and routine maintenance activities.

Troubleshooting & Support:

Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).
Analyze network traffic using tools like Wireshark and tcpdump.
Address DNS, DHCP, firewall, NAT, and VoIP-related issues.
Assist with SSID requests, conference issues, and other specialized requests.

Security Operations & Compliance:

Monitor security event logs and SIEM alerts to identify potential threats or breaches.
Implement and maintain robust network security policies and access control lists (ACLs).
Respond to security incidents in coordination with the security operations team.
Conduct security vulnerability assessments on network devices.
Ensure adherence to organizational security compliance standards.

About staff4me

At staff4me, we pride ourselves on fostering a collaborative and innovative work environment. Our team is dedicated to providing exceptional services and solutions, and we are always on the lookout for talented individuals who can contribute to our mission.

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