NICE CXone Engineer - Professional Services Consultant

TTEC DigitalManila

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in implementing and supporting NICE CXone software solutions. Strong understanding of Contact Center technologies such as IVR/ACD, VoIP, Email, SMS, and Chat systems. Ability to work collaboratively in a team environment utilizing agile or waterfall methodologies. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written.

About the job

The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

About TTEC Digital

TTEC Digital is dedicated to transforming the customer experience by ensuring that employees feel valued and supported. Our mission is to create thriving work environments that lead to outstanding customer service.

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Customer Service Consultant Opportunity in Ilocos

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Managed Services Consultant

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Full-time|On-site|Makati City, Metro Manila, Philippines

About ITRSAt ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide comprehensive and automated IT observability solutions that protect vital applications while fostering innovation. We are proud to be the only monitoring and observability platform tailored for the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms. We believe that when our team flourishes, so do our clients. By joining us, you will find:A supportive culture – We have been recognized as a Great Place to Work for several consecutive years, thanks to our inclusive and encouraging environment.Impactful work – Contribute significantly to a diverse range of global customers in industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or have years of experience, we are committed to your professional development, as demonstrated by many of our team members who have thrived here for over a decade. Headquartered in London, with teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology company with the stability of a private equity-backed global partner.Scope of RoleAs a Managed Services Consultant, you will play a crucial role in ensuring that our clients' ITRS Products are consistently updated, fully operational, and correctly configured. You will partner with our clients to enhance their monitoring capabilities, maximizing the value they receive from our products. In this role, you will report to our Service Delivery Manager and oversee all ITRS components within the client environment to ensure optimal functionality. Your responsibilities will include addressing client inquiries about product usage, responding to modification requests, and managing configuration needs as required. Additionally, you will participate in projects aimed at upgrading and enhancing the client's monitoring environment. Collaboration with our regional teams based in New York, London, Singapore, and Manila will be essential, as they serve clients utilizing our global Managed Services.Key Responsibilities:Monitor ITRS components in the client environment, ensuring uptime and adherence to Client Service Level Agreements (SLAs), resolving issues with support as needed.Assist Clients by addressing queries and providing information on ITRS products, as well as implementing necessary changes to enhance monitoring for clients.Troubleshoot Client Incidents by investigating and resolving issues with ITRS components, seeking guidance from senior team members when needed.

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NICE CXone Engineer - Professional Services Consultant

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Full-time|On-site|Manila

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

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Full-time|Remote|Remote — Davao Region, Philippines

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On-site|On-site|Manila, Philippines

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NICE CXone Engineer - Professional Services Consultant

Experience Level

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About the job

About TTEC Digital

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