About the job
Join our dynamic team at prime-system as an Onboarding and Security Engineer, where you will play a vital role in facilitating client transitions and supporting managed services rollouts. This position emphasizes onboarding, security tool deployment, environment discovery, and thorough documentation. You will collaborate closely with both internal teams and client stakeholders to ensure seamless integration and security.
The ideal candidate will have a background in Managed Service Provider (MSP) environments, security tools, and cloud/endpoint deployments.
Key Responsibilities
- Maintain regular communication with clients, onboarding teams, project managers, and internal stakeholders to provide updates and actionable recommendations.
- Conduct environment discovery and assessments utilizing diagnostic tools; document findings and evaluate security, performance, and overall system health.
- Assist clients in transitioning to new managed services plans, ensuring minimal disruption to their business operations.
- Deploy and configure essential security and managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM solutions
- Web and DNS protection tools
- Microsoft 365 security tools
- Install and manage various solutions, such as:
- Backup and monitoring tools
- Microsoft Defender, Azure AD, and email security platforms
- RMM tools (e.g., Datto, Kaseya)
- PSA/helpdesk tools (e.g., ConnectWise)
- Create and update comprehensive technical documentation, including:
- Workstation build checklists
- Employee onboarding/offboarding processes
- Engage in handoff sessions to ensure service desk readiness and ongoing client support.
- Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility.
- Manage service and project tickets, providing timely updates and resolutions.
- Collaborate with teams to ensure smooth IT transitions and secure environments.
