About the job
Join our dynamic team at prime-system as we seek dedicated IT professionals to facilitate smooth client transitions and manage services rollouts. This position emphasizes onboarding, security tool deployment, environment discovery, and comprehensive documentation. You will collaborate closely with internal teams and client stakeholders to ensure successful implementations. Ideal candidates will possess experience in Managed Service Provider (MSP) environments, security tools, and cloud/endpoint deployments.
Key Responsibilities
- Maintain regular communication with clients, onboarding teams, project managers, and internal stakeholders to provide updates and actionable recommendations.
- Conduct environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health.
- Facilitate the smooth transition to new managed services plans, ensuring minimal disruption to business operations.
- Deploy and configure a variety of security and managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM solutions
- Web and DNS protection tools
- Microsoft 365 security tools
- Install and manage solutions such as:
- Backup and monitoring tools
- Microsoft Defender, Azure AD, and email security platforms
- RMM tools (e.g., Datto, Kaseya)
- PSA/helpdesk tools (e.g., ConnectWise)
- Generate and update technical documentation, including:
- Workstation build checklists
- Employee onboarding and offboarding procedures
- Engage in handoff sessions to ensure service desk readiness and continued client support.
- Collaborate with vendors and third-party providers to resolve issues and ensure system compatibility.
- Manage service and project tickets, ensuring timely updates and resolutions.
- Work alongside teams to ensure seamless IT transitions and secure environments.
