Onboarding Implementation Specialist for SMB

MotiveHybrid - Islamabad & Lahore; Pakistan - Remote

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Strong organizational skills and attention to detail. Excellent verbal and written communication abilities. Proven customer relationship management skills. Ability to manage multiple projects simultaneously.

About the job

About Motive

Motive builds tools for teams managing physical operations. Our integrated platform helps safety, operations, and finance teams oversee drivers, vehicles, equipment, and fleet expenses from one place. With AI features, Motive streamlines workflows by automating tasks and reducing manual work.

Nearly 100,000 clients, from Fortune 500 companies to small businesses, use Motive across industries like transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Learn more at gomotive.com.

Role Overview

The Onboarding Implementation Specialist for SMB helps new customers get started with Motive during their first 90 days. This role guides clients through onboarding, supports product adoption, and provides education about Motive’s offerings. Building strong relationships and ensuring customer satisfaction are central to this position.

Success depends on strong organization, clear communication, and the ability to build rapport with clients.

Key Responsibilities

Serve as the main point of contact for new small and midsize business customers during onboarding.
Help clients set up hardware and software, and deliver system training to support a smooth start and product adoption.
Monitor customer progress and provide ongoing support to help clients realize the value of Motive’s products.

Location

This position is open to candidates based in Islamabad or Lahore (hybrid), or remote within Pakistan.

About Motive

Motive is a leading provider of operational tools designed to enhance safety and efficiency for physical operations. Our innovative platform integrates AI to offer comprehensive solutions that meet the needs of businesses across various industries.

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