Onboarding Specialist

ScotchDenver, CO

On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 2 years experience in customer onboarding, technical support, or software implementation, ideally within the POS or fintech sectors. Proficient in working with POS hardware, including receipt printers, barcode scanners, and cash drawers. Strong problem-solving abilities and a knack for guiding customers through setup processes. Outstanding communication and customer service skills. Ability to articulate technical concepts clearly and understandably.

About the job

Onboarding Specialist

About Us:

At Scotch, we pride ourselves on being a premier provider of Android-based Point of Sale (POS) solutions tailored specifically for liquor stores. Our innovative system simplifies payment processing, streamlines inventory management, and enhances financial reporting, all aimed at boosting the operational efficiency of our clients. We are currently in search of a meticulous and customer-centric Onboarding Specialist who will play a pivotal role in guiding new customers through the implementation journey, ensuring they have a smooth and successful go-live experience.

Position Overview:

As an Onboarding Specialist, your mission will be to facilitate the successful deployment of our POS solution for newly onboarded customers. You will oversee the installation of POS hardware, software configuration, user training, and ongoing support, all crucial for ensuring a seamless transition. Your contributions will set the stage for our customers' long-term success with our platform.

Key Responsibilities:

Oversee the comprehensive onboarding process for new clients, guaranteeing an effortless transition to our POS system.
Configure and implement POS software, which includes modules for payment processing, inventory management, and financial reporting.
Supervise the installation and integration of hardware components like touch terminals, receipt printers, barcode scanners, and cash drawers.
Conduct both remote and in-person training sessions to ensure users are proficient with the system.
Create and update onboarding materials such as training manuals, video tutorials, and FAQs.
Serve as the primary liaison for customers during the onboarding phase, addressing any inquiries or concerns they may have.
Collaborate with sales, customer support, and development teams to provide a cohesive onboarding experience.
Identify and proactively resolve potential obstacles during the onboarding process to minimize disruptions.
Monitor onboarding progress and communicate key milestones to internal stakeholders.
Provide insightful feedback to product and support teams to enhance the onboarding experience.

Qualifications & Skills:

Minimum of 2 years experience in customer onboarding, technical support, or software implementation, ideally within the POS or fintech sectors.
Proficient in working with POS hardware, including receipt printers, barcode scanners, and cash drawers.
Strong problem-solving abilities and a knack for guiding customers through setup processes.
Outstanding communication and customer service skills.
Ability to articulate technical concepts clearly and understandably.

About Scotch

Scotch specializes in providing cutting-edge Android-based POS solutions tailored for liquor stores, enhancing their operational efficiency through streamlined payment processing, inventory management, and financial reporting.

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