Onsite Application Support Engineer

OptasiaMidrand, Gauteng, South Africa

On-site Full-time

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Key Responsibilities:Act as the primary L1 & L2 technical escalation point for troubleshooting application, system, and network issues for customer projects. Take ownership of customer-reported issues, ensuring timely resolution within SLA targets. Be available for standby duties outside regular hours to address system outages or degradations. Collaborate with both customer and Optasia’s internal technical teams to diagnose and resolve technical problems, minimizing customer impact during major incidents. Adhere to standard escalation procedures for unresolved issues. Serve as the local single point of contact for service operations-related matters, driving progress. Participate in technical meetings as required by MNO. Accurately log and update technical tickets in the appropriate systems. Continuously seek opportunities to enhance and streamline operational processes. Qualifications:Bachelor’s Degree in Computer Science or a related field. Over 5 years of relevant experience in a similar role. Proficient in SQL and/or PostgreSQL databases. Strong hands-on experience with Linux and Networking. Exceptional written and verbal communication skills. Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively. Proven troubleshooting and problem-solving skills with a creative approach to resolving challenges.

About the job

Optasia is a cutting-edge B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collection. Our mission is to foster financial inclusion for everyone, and we are committed to transforming the financial landscape in our unique way.

We are on the lookout for passionate and dynamic professionals who are results-oriented and possess a proactive mindset. Join our team of innovative thinkers who are dedicated to delivering exceptional solutions within an exciting environment. As an Application Support Engineer, you will play a crucial role in ensuring the seamless operation of the services tied to your assigned projects. This technical role demands a self-starter with diverse technical expertise, excellent communication skills, and the ability to tackle complex issues effectively. You should be adaptable, capable of working autonomously, and ready to collaborate as part of a dedicated team.

About Optasia

At Optasia, we are pioneering a new paradigm in financial technology, empowering businesses and individuals alike through innovative solutions that promote financial inclusion. Join us in our mission to reshape the financial landscape for a brighter future.

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Optasia is a cutting-edge B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collection. Our mission is to foster financial inclusion for everyone, and we are committed to transforming the financial landscape in our unique way.We are on the lookout for passionate and dynamic professionals who are res…

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