Onsite IT Support Technician - English & Japanese (Tokyo)

d-ployTokyo, Tokyo, Japan

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in English and Japanese; additional languages are a plus. Minimum of 2 years of experience in a similar role. Strong problem-solving and analytical skills. Excellent communication abilities and a customer-oriented mindset. Meticulous attention to detail with effective multitasking skills to handle various stakeholders. Ability to prioritize tasks and work independently in an organized manner. A team player with a supportive demeanor. Experience in regulated IT environments (e.g., GxP) is advantageous. All candidates must submit a criminal record check not older than 3 months.

About the job

We seek engaging, adaptable, and solutions-driven individuals eager to join a rapidly growing international organization. Our focus is on creating value where IT matters the most, join our team!

Key Responsibilities

Deliver technical and troubleshooting assistance for computer hardware, software, mobile devices, and various technological tools and products.
Provide first and second-level technical support via calls, tickets, and user interaction.
Respond promptly to IT-related inquiries from end-users.
Thoroughly document all end-user interactions within the customer ticket system 'Service Now' (e.g., incidents, requests).
Create, maintain, and utilize knowledge articles.
Conduct IT onboarding training sessions for new employees.
Contribute to ongoing improvement initiatives.

About d-ploy

D-ploy is an innovative IT and Engineering Solutions provider with a strong presence in the EMEA region and the USA. We are committed to enhancing our clients' IT productivity and fostering their success through trusted partnerships and superior service delivery.

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