Onsite IT Technical Support Engineer - Brighton

Focus GroupBrighton, England, United Kingdom

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess:Advanced troubleshooting skills related to Windows environmentsExtensive knowledge of Microsoft 365 and Azure servicesHands-on experience in managing device and application settings using Microsoft IntuneProficiency in scripting with PowerShell for automation purposesFamiliarity with networking concepts and security measures

About the job

Onsite IT Technical Support Engineer

Client Site-Based - Brighton | Permanent | Microsoft Technology Focus

Join Focus Group as an Onsite IT Technical Support Engineer, where your expertise will be crucial in enhancing client success. Unlike traditional IT roles confined to desk work, this position places you at the forefront of technical challenges, ensuring smooth operations and preventing issues before they arise.

As a rapidly expanding Microsoft partner with a dynamic team of over 1,300 professionals, Focus Group is dedicated to delivering top-notch IT services to ambitious organizations. In this pivotal role, you will be responsible for maintaining technical excellence at a key client site, directly influencing their operational success.

Unique Aspects of This Position

This is not just a reactive role; it’s a strategic opportunity that allows you to combine hands-on problem-solving with service enhancement initiatives. You will act as the on-site technical authority, managing complex incidents, conducting health checks, mentoring peers, and implementing automation solutions.

Your Responsibilities:

Independently manage and resolve first and second line support tickets with accountability
Address escalated incidents requiring advanced troubleshooting and root cause analysis
Navigate intricate technical challenges involving Microsoft 365, Azure AD, Intune, Windows environments, and network infrastructures
Monitor and respond to security alerts from EDR/XDR, email security, and vulnerability management platforms
Perform proactive health checks assessing backups, security monitoring, patch compliance, and system performance
Collaborate with vendors on complex issues while keeping all stakeholders informed
Support strategic client projects, including migrations, deployments, and infrastructure enhancements
Develop a knowledge repository to strengthen the entire team
Identify opportunities for service improvement and automation proactively
Mentor fellow engineers and share your technical wisdom generously

What You Bring:

Core Technical Skills:

Advanced troubleshooting capabilities for Windows 10/11 and Windows Server (2016/2019/2022)
In-depth knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive
Strong experience with Azure Active Directory/Entra ID, focusing on conditional access, MFA, and hybrid identity management
Hands-on experience with Microsoft Intune/Endpoint Manager for device and application management
Proficiency in PowerShell scripting for automation and troubleshooting
Experience with modern backup solutions such as Veeam or Azure Backup
Solid grasp of networking fundamentals including DNS, DHCP, VLANs, VPN, and firewall configurations

About Focus Group

Focus Group is a leading Microsoft partner dedicated to providing seamless IT operations for ambitious organizations. With a team of over 1,300 professionals, we leverage our expertise to empower our clients, ensuring their technological environments are robust, secure, and future-ready.

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