Onsite Support Engineer (Athens, 1/2L Support, English/Greek)

d-ployAthens, Attica, Greece

On-site Full-time

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Experience Level

Experience

Qualifications

Required QualificationsFluency in English and Greek (both written and spoken). Minimum of 2+ years of experience in IT support or an onsite support role. Strong troubleshooting capabilities within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Excellent communication skills and a customer-centric approach. Ability to work independently in an onsite client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is a plus. Must provide a clean criminal record extract (not older than 3 months).

About the job

We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.

Key Responsibilities

Deliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).
Serve as the primary onsite contact for IT-related issues faced by end-users.
Troubleshoot incidents and service requests using our ticketing system (ServiceNow).
Provide timely and professional user support, both desk-side and remotely.
Accurately document all actions and resolutions within the ticketing system.
Facilitate IT onboarding for new employees, including equipment setup and user guidance.
Contribute to knowledge base documentation and support continuous service improvement initiatives.

About d-ploy

D-ploy is renowned for its innovative IT and engineering solutions across the EMEA region. Our commitment to enhancing IT productivity and delivering business value has made us a trusted partner for industry-leading clients.

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