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Experience Level
Experience
Qualifications
Required QualificationsFluency in English and Greek (both written and spoken). Minimum of 2+ years of experience in IT support or an onsite support role. Strong troubleshooting capabilities within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Excellent communication skills and a customer-centric approach. Ability to work independently in an onsite client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is a plus. Must provide a clean criminal record extract (not older than 3 months).
About the job
D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.
We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.
Key Responsibilities
Deliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).
Serve as the primary onsite contact for IT-related issues faced by end-users.
Troubleshoot incidents and service requests using our ticketing system (ServiceNow).
Provide timely and professional user support, both desk-side and remotely.
Accurately document all actions and resolutions within the ticketing system.
Facilitate IT onboarding for new employees, including equipment setup and user guidance.
Contribute to knowledge base documentation and support continuous service improvement initiatives.
About d-ploy
D-ploy is renowned for its innovative IT and engineering solutions across the EMEA region. Our commitment to enhancing IT productivity and delivering business value has made us a trusted partner for industry-leading clients.
G4S Telematix, part of the renowned Global G4S & Allied Universal Group, stands as a leader in integrated security solutions, boasting over 20 years of expertise in delivering exceptional Monitoring & Response services tailored to secure your mobility.Our innovative solutions merge cutting-edge tracking and sensing technologies with an advanced software plat…
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Redefining how people liveAt Blueground, we believe that when your foundation is reliable, the world becomes your oyster. We are pioneering the leading platform for modern living.Every year, over 350 million individuals relocate between cities — yet contemporary housing solutions have not kept pace with the evolving needs of a mobile generation. Blueground was established to transform that experience.With more than 40,000 homes worldwide, available for stays ranging from a few days to a year or longer, we are just getting started on an ambitious journey to redefine living and create an entirely new category. Our competitive advantage lies in our robust proprietary technology, operational excellence, and a team that operates with agility and precision.Our Culture Is Anchored In Five Principles Guests First – Every decision prioritizes their experience. Move Fast – We value momentum and decisive action. Dive In – The magic resides in the details, and we delve deep. Embrace Change – Change is not disruption; it’s our pathway to growth. Keep It Honest – Transparency accelerates progress and strengthens bonds.If you are prepared to do the most impactful work of your career and contribute to reshaping global living standards, we would be thrilled to meet you. About the RoleWe are on the lookout for a Software Engineer to join our Client-Facing Mobile Team, tasked with building the backend systems that support our guest mobile app, which is relied upon by guests throughout their stay. We take guest experience seriously, and the app is pivotal in ensuring that every stay is seamless, covering everything from booking and apartment access to support, maintenance, and personalized services. You will develop scalable backend services using Kotlin and Node.js, design APIs that facilitate real-time mobile interactions, and help shape a platform utilized daily by thousands of guests. We actively incorporate AI into our development processes, leveraging modern AI-assisted tools to maintain agility, foster curiosity, and deliver an enjoyable user experience.Our Tech StackKotlin | Node.jsPostgres | MongoDB | Redis | SnowflakeApache KafkaRest | GraphQLJUnit 5 / SpockAWS | Kubernetes | ArgoCD | Argo WorkflowsCursor, Claude Code, Opencode.ai, Github CopilotOur code resides on GitHub, built, tested, and packaged through GitHub Actions, and operates on Kubernetes. We manage projects in JIRA, design prototypes and mockups in Figma, and monitor our systems and performance using Datadog, assisted by Resolve.ai.What You'll Be DoingDevelop services that support our customer-facing web and mobile applicationsPrimarily focus on backend development while maintaining a full-stack perspective.Utilize AI tools extensively in your workflow...
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gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.
Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.
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D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.
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