About the job
D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our mission is to deliver cutting-edge IT services and solutions to top-tier clients while emphasizing reliability, efficiency, and building long-term partnerships that enhance IT productivity and business value.
We are seeking a skilled IT Onsite Support Engineer to provide dedicated support to end-users in a professional and regulated environment in Zagreb.
Key Responsibilities:
- Deliver first and second level IT support, including hardware, software, mobile devices, and peripherals.
- Serve as the primary onsite contact for end-user IT issues.
- Troubleshoot incidents and service requests through our ticketing system (ServiceNow).
- Provide timely and professional user support, both desk-side and remotely.
- Document all activities and resolutions accurately in the ticketing system.
- Assist with IT onboarding for new employees, including equipment setup and user training.
- Maintain and enhance knowledge base documentation.
- Contribute to initiatives for continuous service improvement.
