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Onsite Support Engineer in Zagreb

d-ployZagreb, Grad Zagreb, Croatia
On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:Fluency in English and Croatian (both written and spoken). At least 2 years of experience in an IT support or onsite support role. Proven troubleshooting skills within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Exceptional communication skills and a customer-oriented approach. Ability to work independently in an onsite client setting. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is advantageous. Must provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our mission is to deliver cutting-edge IT services and solutions to top-tier clients while emphasizing reliability, efficiency, and building long-term partnerships that enhance IT productivity and business value.

We are seeking a skilled IT Onsite Support Engineer to provide dedicated support to end-users in a professional and regulated environment in Zagreb.

Key Responsibilities:

  • Deliver first and second level IT support, including hardware, software, mobile devices, and peripherals.
  • Serve as the primary onsite contact for end-user IT issues.
  • Troubleshoot incidents and service requests through our ticketing system (ServiceNow).
  • Provide timely and professional user support, both desk-side and remotely.
  • Document all activities and resolutions accurately in the ticketing system.
  • Assist with IT onboarding for new employees, including equipment setup and user training.
  • Maintain and enhance knowledge base documentation.
  • Contribute to initiatives for continuous service improvement.

About d-ploy

D-ploy is a leading IT and Engineering Solutions company dedicated to providing innovative IT services to enhance business value across various industries in the EMEA region.

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