About the job
D-ploy is a leading IT and Engineering Solutions provider, operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions focuses on reliability, efficiency, and building long-term partnerships that enhance IT productivity and business value.
We are currently seeking a dedicated Onsite Support Engineer to provide top-notch support to end-users in a professional and regulated setting in Bratislava.
Key Responsibilities:
- Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
- Serve as the primary onsite contact for end-user IT issues.
- Effectively troubleshoot incidents and service requests using our ticketing system (ServiceNow).
- Provide prompt and professional user support both desk-side and remotely.
- Accurately document all activities and resolutions in the ticketing system.
- Assist in IT onboarding for new employees, including equipment setup and user guidance.
- Contribute to and maintain knowledge base documentation.
- Support continuous service improvement initiatives.
