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Operational Support Associate

HireframeRemote — Philippines
Remote Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Must-Have:Experience in outreach, lead generation, or client support. Proven ability to manage high-volume outreach and follow-ups. Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management. Experience in supporting campaigns, invoicing, and contract workflows. Exceptional organizational and scheduling skills. Ability to manage content calendars and administrative tasks effectively. Experience in research, data tracking, and analytics. Strong attention to detail with excellent communication and multitasking abilities. Experience in reporting, documentation, and general administrative support.

About the job

Join Our Team as a Support Associate

Are you looking to kickstart your career in operational support? Hireframe is seeking a dedicated Support Associate to assist in managing junior-level, process-driven operational tasks. This role is integral to our team and offers the opportunity to work remotely from the Philippines.

Responsibilities:

A. Outreach & Deal Support

  • Execute outbound brand outreach, targeting approximately 10-15 brands daily.
  • Conduct 2-3 follow-ups with brands that have not responded.
  • Maintain daily brand and talent pipelines using tools like Affinity and CreatorIQ.
  • Support deal operations, including tracking campaigns, deliverables, and brand spending.
  • Assist with invoicing procedures.
  • Respond to incoming RFPs and brand inquiries.
  • Facilitate contract workflows through redlining, version tracking, and storage.

B. Scheduling & Administrative Support

  • Oversee scheduling for creator, brand calls, and internal meetings.
  • Coordinate and book travel arrangements.
  • Manage inboxes, including filtering, templated replies, and follow-ups.
  • Order milestone gifts and maintain gifting workflows.
  • Assist in the upkeep of the content calendar, including scheduling uploads and reminders.

C. Research & Data Operations

  • Create brand outreach lists and vertical-specific targeting data.
  • Analyze social media and content performance metrics.
  • Update CRM tools such as Affinity and CreatorIQ.
  • Maintain internal rosters, creator profiles, and deal tracking sheets.
  • Support talent scouting through basic research and deck preparation.

D. General Back-Office Support

  • Participate in internal meetings, taking notes and providing summaries.
  • Generate daily/weekly status reports for pods.
  • Manage file organization, data entry, and overall data management.

About Hireframe

About Hireframe:Hireframe is a cutting-edge provider of nearshore and offshore staffing solutions. We pride ourselves on being a remote-first organization with team members spanning the United States, Mexico, and the Philippines. Our mission is to deliver exceptional talent and innovative solutions to our clients.

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