About the job
About Valatam
At Valatam, we are dedicated to bridging the gap between bilingual professionals in Latin America and clients worldwide. Our team is our greatest asset, and we are proud to be recognized as a Great Place to Work for 2025-2026, a testament to our commitment to a positive workplace culture.
About the Role
We are seeking a motivated and detail-oriented Operations Assistant who excels in coordinating projects and managing operational tasks to ensure seamless workflows. This is a fully remote, full-time role (Monday – Friday, 8:00 am – 5:00 pm PST).
Key Responsibilities
- Deliver outstanding service to both internal and external stakeholders consistently.
- Manage and respond to company communications across various platforms (phone, email, social media).
- Efficiently review, accept, and process service requests.
- Engage with customers to coordinate services, follow up, and ensure satisfaction.
- Collaborate with vendors to request pricing, place orders, and follow up on deliveries.
- Ensure accurate daily invoicing and quoting processes.
- Enhance and maintain company systems and processes.
- Conduct research and prepare information for both internal and external use.
- Provide executive support to the CEO and other leadership team members as needed.
- Complete additional tasks as assigned.
Requirements
- Fluent in English (C1/C2) and Spanish.
- 1 – 3 years of experience in operations or logistics assistance.
- Familiarity with Asana, Notion, Trello, or similar project management tools is an advantage.
- Proficient in Google Workspace and Microsoft Office.
- Strong communication and problem-solving abilities.
- A quiet home office setup with stable internet (≥ 10 Mbps down / 2 Mbps up) and a backup connection.
- Bachelor’s or Associate’s degree is preferred.
Benefits
- Competitive hourly rate of USD $696 – $1,044/month based on experience.
- Annual salary increments.
- Discretionary bonuses awarded by clients (80% of clients give year-end bonuses).
- 7 U. S. federal holidays plus 4 paid PTO days.
- Monthly medical insurance stipend after onboarding.
- Bonuses for birthdays and anniversaries, as well as a wellness allowance for gym memberships.
- Access to unlimited online fitness classes and participation in company events and holiday celebrations.
