About the job
Gopuff is on the lookout for passionate Operations Associates (OAs) to enhance our dynamic operations team. Reporting directly to a Site Leader, OAs are pivotal to our mission at Gopuff, bringing energy, resilience, and a positive spirit to tackle challenges head-on. Your diverse operations duties will include picking and packing items, receiving products both on-site and in our kitchen (if relevant), and collaborating with our partner drivers.
At Gopuff, we're committed to delivering everyday essentials to our customers, whether it’s day or night, rain or shine. We're building a team of innovators, dreamers, and risk-takers eager to transform the retail landscape faster than ever before. Bonus points if you love snacks!
Key Responsibilities:
- Efficiently pick and pack items for customer dispatch
- Receive and unpack product pallets from vendors, ensuring physical inventory aligns with purchase orders/invoices while resolving discrepancies
- Oversee inventory management and the re-shelving of canceled orders
- Maintain cleanliness and organization of the sales floor and overall facility
- Manage waste and spoilage in accordance with FIFO practices
- Communicate with customers regarding substituted or out-of-stock items
- Safely handle, scan, and move products in an organized manner
- Engage in physical activities including standing, pushing, pulling, squatting, bending, reaching, and walking throughout shifts
- Utilize equipment such as carts, pallet jacks, and dollies for product movement
- Handle products that may include tobacco, nicotine, and/or alcohol
- Work in freezer locations intermittently during shifts
- Ability to navigate multiple flights of stairs throughout the day
- Prepare quality food and beverages for customers by adhering to recipes and presentation standards
- Ensure the accuracy of all food and beverage orders packaged for delivery
- Follow health, safety, and sanitation guidelines for all products
- Receive and store orders/invoices, resolving discrepancies that do not meet expiration requirements
- Organize the kitchen facility while managing waste and spoilage through careful food preparation practices
- Prepare, package, and stage orders for delivery
Qualifications:
- High School Diploma or GED Equivalent
- Previous experience in a restaurant or retail setting is preferred but not required
- Flexibility to work a dynamic schedule, including availability during peak shifts (1st, 2nd, 3rd shifts)
- Familiarity with basic web-based software applications (e.g., Google G-Suite)
- Physical ability to stand and walk for the duration of assigned shifts
- Capability to lift up to 49 pounds
- Availability for flexible working hours, including mornings, evenings, weekends, nights, and holidays
