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Operations Associate at Serve Robotics | Miami, FL

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesEnsure field readiness by supporting robots, responding promptly to operational needs, and facilitating order fulfillment. Assist in the deployment process, including preparation, inspection, cleaning, and setup of robots.

About the job

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robots. Our mission is to streamline deliveries, alleviating congestion and enhancing accessibility for local businesses and communities.

Our fleet has been successfully serving merchants and customers in major cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are seeking enthusiastic individuals ready to help elevate robotic deliveries from a novel concept to a commonplace service.

About Us

We consist of seasoned professionals from the tech industry specializing in software, hardware, and design. Our diverse team collaborates to tackle real-world challenges using robotics, machine learning, and computer vision, all while prioritizing an exceptional user experience. We foster an agile and respectful environment, believing that complex problems are best solved collaboratively.

Position Overview

As an Operations Associate, you will play a crucial role in ensuring the optimal performance of our autonomous delivery robots. While our robots are built for independence, they occasionally require assistance in navigating obstacles, troubleshooting technical issues, or responding to environmental changes. Your efforts will be essential in maintaining seamless operations.

In this hands-on position, you will support robots in the field, perform light maintenance such as cleaning sensors, and ensure timely and safe deliveries. Your quick thinking and proactive support will minimize service interruptions and safeguard our equipment. Additionally, you will document incidents and insights that contribute to the continuous improvement of our technology and operations.

Collaboration is key in this role, as you will work closely with teams across operations, engineering, and customer support to manage robot deployments, escalate technical challenges, and support safety and training initiatives.

This position is on-site five days a week in our Doral - Miami, FL location.

About Serve Robotics

Serve Robotics is at the forefront of urban delivery innovation, utilizing cutting-edge robotics technology to enhance the efficiency and accessibility of last-mile deliveries. Our mission is to create a smarter, more convenient urban landscape through our fleet of autonomous delivery robots.

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