About the job
Join our dynamic team at hireframe as an Operations Associate/Manager, where you will take ownership of key operational functions in a fully remote capacity. We are seeking a highly organized, tech-savvy, and proactive individual to excel in inventory management, production scheduling, and effective communication with our U. S. customers and internal teams. Your role will be pivotal in ensuring operational excellence and clarity in communication.
Operations, Planning & Forecasting
● Lead inventory planning, forecasting, and replenishment efforts for short shelf-life products.
● Develop and maintain production schedules along with accurate demand forecasts.
● Monitor inventory levels, sales rates, yields, expirations, and potential risks.
● Proactively identify operational risks such as stock-outs, excess inventory, and aging products.
Systems & Data Management
● Assume ownership of Airtable as the central operations management tool.
● Ensure operational data is clean, accurate, and well-structured.
● Create dashboards, trackers, and workflows using Airtable and Excel.
● Effectively present data to summarize issues and propose solutions visually.
Communication & Coordination
● Oversee operational communications with U. S. customers, distributors, and partners.
● Manage emails, follow-ups, and timelines with professionalism and attention to detail.
● Summarize issues, root causes, and actionable recommendations for leadership.
● Provide support for customer service and order-related coordination as necessary.
Tech & Automation
● Leverage AI tools (like ChatGPT) to enhance workflows, communication, and analysis.
● Exhibit a high level of tech-savviness and adaptability to new tools and systems.
● Continuously strive to improve operational processes and documentation.
General Startup Support
● Approach your work with a strong sense of ownership and accountability.
● Be proactive, reliable, and detail-oriented in a fast-paced startup environment.
● Support cross-functional needs as the business scales.
