Operations Associate - TikTok Shop

Activate TalentRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Minimum of 1 year of experience in e-commerce operations, order management, customer support, or related fields. Excellent written communication skills in English. Exceptional attention to detail with efficient and accurate data entry skills. Proficient in using spreadsheets (Google Sheets/Excel). Familiarity with CRM/ticketing systems such as Zendesk, Gorgias, or EDesk. Ability to remain organized and maintain composure under pressure, with a focus on resolving queues and completing tasks. Previous remote work experience is advantageous.

About the job

Job Title: Operations Associate (TikTok Shop)
Job Type: Full-time / Remote (Philippines)
Work Hours: PST Timezone

Job Overview

Join our dynamic and rapidly expanding social commerce brand as an Operations Associate (TikTok Shop). In this pivotal role, you will be instrumental in managing daily marketplace operations and enhancing the after-sales experience. Your key responsibilities will include overseeing order management, processing returns, handling refunds and exchanges, resolving disputes, and managing logistics claims while ensuring compliance and operational excellence.

Your contributions will significantly impact our marketplace performance, ensuring accuracy and fostering growth across channels.

Key Responsibilities

Oversee daily operations in the TikTok Shop Seller Center, including processing returns, refunds, exchanges, and cancellations.
File and monitor logistics claims for lost or damaged shipments, ensuring timely resolutions.
Prepare documentation and submit responses for appeals/disputes within the seller portal.
Coordinate product replacements and manage related credits, inventory adjustments, and case notes.
Maintain comprehensive documentation, trackers, dashboards, and detailed case notes.
Analyze trends and recurring issues to provide insights for strategic business decisions.
Engage in weekly performance reviews and participate in process improvement discussions.

Qualifications

Minimum of 1 year of experience in e-commerce operations, order management, customer support, or related fields.
Excellent written communication skills in English.
Exceptional attention to detail with efficient and accurate data entry skills.
Proficient in using spreadsheets (Google Sheets/Excel).
Familiarity with CRM/ticketing systems such as Zendesk, Gorgias, or EDesk.
Ability to remain organized and maintain composure under pressure, with a focus on resolving queues and completing tasks.
Previous remote work experience is advantageous.

Preferred Qualifications

Knowledge of TikTok Shop, Shopify, Flexport, or similar marketplace platforms.
Experience with seller portals, after-sales processes, and dispute resolution.
Understanding of platform SLAs, documentation standards, and policy compliance.
Interest in advancing your career within marketplace operations, customer experience, or process design.

Benefits

Paid Time Off
Work From Home
Training & Development Opportunities

About Activate Talent

Activate Talent is a leading social commerce brand focused on delivering exceptional online shopping experiences. We are dedicated to innovation, quality, and customer satisfaction, making us a top choice for consumers.

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