About the job
Seeking candidates based in the Philippines
Position Overview: We are in search of a detail-oriented and proactive Operations & Client Care Administrator who will play a crucial role in supporting our client's daily operations. This position includes responsibilities across compliance, rostering, payroll preparation, and client communication.
This role demands a strong sense of ownership, effective follow-through, and the ability to communicate professionally with families, support coordinators, and support workers.
You will monitor, enforce, and uphold operational and documentation standards to meet regulatory and organizational requirements.
About Us: Hunt St specializes in connecting Australian businesses with exceptional remote talent from the Philippines. As part of our team, you will work directly with clients as an independent contractor, we are not an outsourcing agency. All positions are 100% remote, allowing you to work from the comfort of your home.
Who You Will Work With: Our client is a dedicated healthcare and support services provider committed to helping individuals with daily living and community involvement. They offer personalized care solutions such as in-home support, accommodation assistance, and lifestyle services, focusing on enhancing independence, well-being, and quality of life through tailored, client-centered care.
Key Responsibilities:
- Act as the primary contact for clients, managing inquiries with professionalism and care.
- Oversee the client onboarding process, including documentation and system setup.
- Maintain and update client records within the CRM system.
- Support administrative and compliance processes in line with industry standards.
- Handle sensitive client situations with empathy and discretion.
- Assist with light bookkeeping tasks, including data entry, invoicing support, and basic reconciliations.
- Ensure compliance and documentation control for both client and staff files.
- Monitor daily shift compliance within the CRM (clock-ins, clock-outs, and shift notes).
- Provide rostering and payroll support.
- Submit weekly operational updates.
- Maintain organized and accurate digital records.
- Identify and escalate operational risks promptly.
