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Experience Level
Entry Level
Qualifications
The ideal candidate should possess strong organizational skills and be adept at managing multiple tasks. A background in operations or project management is preferred. Excellent communication skills, both verbal and written, are essential, along with proficiency in project management tools.
About the job
Pavago is looking for an Operations Coordinator based in Pakistan to support day-to-day operations remotely. This position centers on organizing and coordinating activities across multiple projects, with a focus on keeping processes efficient and on track.
Role overview
The Operations Coordinator will help manage project workflows, monitor progress, and address any issues that arise. Attention to detail and strong organizational skills are essential, as the role involves tracking tasks and ensuring deadlines are met.
What you will do
Coordinate operations and schedules across different projects
Support process improvements to increase efficiency
Work closely with team members to maintain smooth workflows
Requirements
Strong organizational and time management abilities
Keen attention to detail
Ability to work independently in a remote setting
About Pavago
Pavago is a forward-thinking company dedicated to innovation and excellence in operations management. We pride ourselves on fostering a collaborative and supportive environment that empowers our team members to excel.
Job Title: Client Operations ManagerPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleWe are seeking a results-oriented Client Operations Manager to lead client operations, oversee delivery tracking, and ensure seamless workflow management across various accounts. This role is pivotal in maintaining client progression with defin…
Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Client Operations Manager to take charge of client delivery, execution oversight, and operational processes across a variety of accounts.This role demands a high level of ownership and execution focus, where you will:Oversee client communications and set clear expectationsFoster accountability among teamsGuarantee consistent delivery and forward momentumCreate systems that close operational gapsYour primary objective is to ensure clients continue to progress without the need for founder intervention in daily operations.Your ResponsibilitiesClient Operations & CommunicationAct as the main point of contact for clientsCoordinate communication through:WhatsAppSlackGoogle WorkspaceConduct regular check-ins to monitor:ProgressCommitmentsObstaclesEnsure clear and structured communication among all stakeholdersDelivery & Execution ManagementMaintain a real-time tracker for all client workstreamsEnsure timely completion of all deliverablesIdentify and manage the top 2–3 priorities per client weeklyProactively identify risks and address execution challengesStep in to remove obstacles and drive momentumWorkflow & Process OptimizationDevelop and enhance:SOPsWorkflowsOperational systemsSpot inefficiencies and implement structured solutionsCreate automated processes for:ReportingTrackingNotificationsUtilize AI tools to boost efficiency and executionTeam Coordination & AccountabilityAlign cross-functional teams on:TimelinesDeliverablesOutcomesHold teams accountable while nurturing strong relationshipsQuickly identify and address bottlenecksHiring Support (As Needed)Assist with:CV reviewsInitial candidate assessmentsProvide structured insights for hiring decisionsIdeal Candidate ProfileFocused on execution, possessing strong operational disciplineHighly organized with excellent follow-throughA proficient communicator who can effectively manage client relationships
Join our dynamic team at pavago as an Executive Assistant specializing in Operations and Client Coordination. This remote role offers the opportunity to support our operational needs while enhancing client satisfaction and communication. As an integral part of our team, you will assist in streamlining processes, managing schedules, and ensuring effective coordination between departments. Your exceptional organizational skills and proactive approach will help facilitate smooth operations and maintain high levels of client engagement. This position is ideal for individuals who thrive in a fast-paced environment and are committed to excellence.
Executive Assistant (Operations & Client Coordination) – Remote | GoHighLevel (GHL) | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleJoin our dynamic team at pavago as a highly organized and proactive Executive Assistant who will play a pivotal role in supporting our rapidly expanding automotive business. This is a unique opportunity that goes beyond traditional administrative duties.As the operational right hand to the founder, you will manage communication and coordination across various workflows, ensuring that everything remains organized and on track without the need for constant supervision. If you excel in high-pressure environments and naturally take ownership, this position places you at the heart of our operations.Your ResponsibilitiesClient Communication & ManagementStreamline and prioritize client inquiries, ensuring urgent requests are addressed promptly.Compose and dispatch professional updates, summaries, and responses to clients.Facilitate swift and consistent follow-ups to maintain a superior client experience.Contractor CoordinationOversee coordination with freelance contractors for various projects and agreements.Monitor progress, timelines, and deliverables, ensuring nothing is overlooked.Maintain transparent communication among all stakeholders involved.CRM & Operations ManagementManage and uphold our CRM systems, specifically GoHighLevel, ensuring all client and deal records are accurate and up-to-date.Support onboarding processes by organizing and maintaining client information.Provide full visibility across all pipelines and workflows.Scheduling & Daily ExecutionHandle calendar management using Google Calendar.Coordinate meetings and prioritize daily tasks via Gmail.Prepare necessary context and materials for client or partner calls.Assist in daily check-ins and align execution efforts.Research & ReportingConduct light research, including market comparisons and data gathering.Organize findings into clear, actionable insights to aid decision-making.Success MetricsClients receive timely and professional communication.No missed follow-ups or dropped tasks under your management.CRM is well-organized, reliable, and easy to navigate.Contractors remain aligned and adhere to schedules.Founder is free from daily execution tasks.Ideal Candidate ProfileDetail-oriented and exceptionally organized.Proactive, with the ability to manage multiple workflows without waiting for guidance.Comfortable working in a fast-paced environment.Strong communication and interpersonal skills.
We are seeking an agile and proactive Assistant Operations Manager who thrives in dynamic environments and can adeptly transform team performance. This leadership role involves managing a department of 50 to 60 personnel and ensuring the efficient execution of operations within allocated resources.Key Responsibilities:Oversee a large department, ensuring effective management of leave and shift schedules.Implement strategic operations to enhance departmental efficiency and resource allocation.Set and uphold customer service standards using recognized benchmarks.Facilitate regular progress meetings with staff to foster development and teamwork.Ensure strong follow-through on ongoing projects, guaranteeing timely completion.Cultivate a performance-driven team focused on achieving specified targets.Promote a professional work atmosphere that values equality and fairness.Implement and enforce company policies and procedures.Conduct regular reviews of KPIs and perform performance analyses to identify areas for improvement.Assess training needs and support staff development for advancement into higher roles.Drive operational improvements and business development initiatives.Create and enhance processes that serve the best interests of the business.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join Translation Empire as an Assistant Operations Manager and become a pivotal part of our dynamic team! We seek an agile leader and a quick learner capable of adapting to evolving challenges and transforming team dynamics for optimal performance. Key Responsibilities:Oversee a team of 50 to 60 employees, ensuring effective department management.Execute departmental operations efficiently within the allocated resources, including leave and shift management.Empower team members to deliver exceptional performance according to defined roles and responsibilities.Establish and uphold customer service standards through recognized benchmarks.Conduct regular progress and development meetings with staff to foster growth.Maintain strong follow-up on ongoing projects to ensure timely completion.Develop a performance-driven team focused on achieving assigned targets.Create a professional and equitable work environment for all team members.Implement company policies and procedures effectively.Regularly review KPIs, conduct performance analyses, and identify areas for improvement.Assess training needs and facilitate staff development for future roles.Drive operational enhancements and contribute to business development initiatives.Design and improve processes for the betterment of the business.
We are seeking a dedicated Client Communication Specialist to join our dynamic software house in Islamabad. In this pivotal role, you will contribute significantly to our business growth and success.Your main responsibilities will include:New Business Acquisition: Identify potential clients and market segments through platforms like LinkedIn, AngelList, Apollo, Crunchbase, and Upwork, focusing on projects valued between $10,000 and $25,000+.Conduct market research to analyze customer needs, trends, and competitor activities.Build a robust sales pipeline by qualifying leads and engaging in effective sales strategies.Client Relationship Management: Develop and maintain strong relationships with existing international clients, understanding their needs and identifying opportunities for upselling or cross-selling.Act as a trusted advisor to clients, providing insights and solutions to their business challenges.Regularly communicate with clients to ensure satisfaction and proactively seek feedback.Proposal Development and Negotiation: Create and present persuasive sales proposals, document project specifications, and collaborate with technical teams to develop tailored software solutions.Negotiate contract terms and conditions to secure profitable deals.
We are seeking a dynamic and process-oriented Operations Manager who embodies a service mindset and excels at fostering collaboration between teams and stakeholders. This role will involve effectively bridging internal departments with external partners to ensure seamless operations.Key Responsibilities:Oversee a department comprised of 50 to 60 personnel.Execute departmental operations smartly within allocated resources, including management of leaves and shifts.Equip team members for optimal performance in accordance with their roles.Establish and uphold customer service standards using industry-recognized benchmarks.Facilitate regular development meetings to assess progress with staff.Ensure diligent follow-up on ongoing projects to meet deadlines.Foster a performance-driven culture within the team to achieve set objectives.Promote a professional and equitable work environment, supporting a healthy work-life balance.Implement company policies and procedures effectively.Conduct periodic reviews of KPIs and performance metrics to identify areas of improvement.Analyze training needs and develop staff for advancement into higher roles.Focus on operational enhancements and business growth.Develop and refine processes that align with the business's best interests.
Creative Chaos is on the lookout for a highly skilled Operations Manager with a focus on E-Commerce to lead the strategic planning, procurement, and inventory management of our expansive product portfolio and in-store materials. This pivotal role is essential for guaranteeing optimal product availability, enhancing operational efficiencies, and facilitating effective cross-functional communication. The perfect candidate will possess a robust background in inventory planning, vendor management, and process optimization, coupled with an acute attention to detail and a drive for achieving business success.Key Responsibilities:1. Inventory Planning & Demand Forecasting Design, implement, and sustain inventory forecasting models to guarantee consistent product availability. Oversee stock levels and lead times to fine-tune reorder points and quantities, balancing supply requirements with cost efficiency. Work in tandem with the Sales and Marketing teams to anticipate demand fluctuations and align inventory strategies with promotional initiatives and sales objectives. 2. Vendor Relations & Procurement Identify, assess, and nurture relationships with suppliers and vendors, including those providing in-store Point of Sale (POS), Point of Purchase (POP) materials, packaging, accessories, and products. Negotiate contracts and service-level agreements to ensure cost-effectiveness and timely delivery. Maintain regular communication with vendors to monitor production timelines, quality assurance, and delivery schedules. 3. Cross-Functional Collaboration Collaborate with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands. Coordinate new product launches and promotional campaigns, ensuring inventory management timelines align with marketing and sales goals. Facilitate clear and timely communication of any potential supply or operational challenges across relevant departments. 4. System & Process Management Oversee systems for tracking lead times, reorder dates, inventory levels, and inbound deliveries. Ensure accurate record-keeping within inventory management software or ERP systems. Generate regular reports on inventory levels, product movement, and supplier performance, sharing insights with pertinent teams. 5. Operational Efficiency & Continuous Improvement Analyze existing operational processes to identify bottlenecks and areas for enhancement. Formulate and execute strategies to enhance supply chain efficiencies, reduce costs, and drive overall operational effectiveness. Present findings and recommendations to leadership, outlining clear action plans and success metrics.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.
Creative Chaos is seeking a detail-oriented and analytical Revenue Operations Manager to lead the optimization of our HubSpot CRM, manage the sales cycle, oversee marketing automation, and integrate data across various platforms to enhance revenue growth. This position is perfect for individuals who excel at the convergence of technology, sales, and marketing, ensuring efficient operations and actionable insights.Key Responsibilities:CRM & Sales Operations (HubSpot Administration) Act as the principal HubSpot CRM administrator, overseeing system configuration, data integrity, and workflow automation. Enhance sales cycle processes within HubSpot to boost efficiency, monitor deal progression, and maintain effective pipeline management. Coordinate lead routing, scoring, and assignment automation to harmonize sales and marketing initiatives. Maintain data hygiene and consistency through regular audits and cleansing of CRM records. Provide training and support to sales and marketing teams on HubSpot best practices. Marketing Automation & Integrations Manage marketing automation initiatives, including email campaigns, workflows, sequences, and lead nurturing efforts. Facilitate seamless integrations with third-party tools (e.g., LinkedIn, Apollo, Instantly, Salesloft, Outreach) to maximize outreach and engagement. Implement and supervise lead capture forms, tracking pixels, and attribution models. Data & Analytics Create and sustain dashboards and reporting in HubSpot that integrate data from: Google Search Console Google Analytics 4 (GA4) Google Ads Other third-party marketing and sales data sources. Monitor and analyze key revenue performance metrics, identifying trends and optimization opportunities. Deliver insights and recommendations to sales and marketing teams based on data analysis. Process Optimization & Cross-Team Collaboration Continuously refine sales and marketing processes by leveraging automation and industry best practices. Serve as a liaison between sales, marketing, and operations to ensure alignment and efficiency. Collaborate with leadership to streamline revenue operations workflows and enhance conversion rates.
Pavago is looking for an Operations Coordinator based in Pakistan to support day-to-day operations remotely. This position centers on organizing and coordinating activities across multiple projects, with a focus on keeping processes efficient and on track. Role overview The Operations Coordinator will help manage project workflows, monitor progress, and address any issues that arise. Attention to detail and strong organizational skills are essential, as the role involves tracking tasks and ensuring deadlines are met. What you will do Coordinate operations and schedules across different projects Support process improvements to increase efficiency Work closely with team members to maintain smooth workflows Requirements Strong organizational and time management abilities Keen attention to detail Ability to work independently in a remote setting
Join our dynamic team at Interwood Mobel as a Production Manager for the Polish Section. In this pivotal role, you will lead and enhance our finishing processes to ensure that our products not only meet but exceed established quality standards, delivering a superior finish. Your responsibilities will include managing polish operations, optimizing resource utilization, enforcing rigorous quality control measures, minimizing defects, and achieving production targets. You will collaborate closely with various production teams to streamline workflows, boost productivity, minimize waste, and uphold a safe and compliant work environment.Key Responsibilities:Polishing Process Management: Supervise daily polish operations to ensure production schedules and quality benchmarks are consistently met.Quality Control: Establish and implement inspection processes to guarantee uniformity in polish quality, color consistency, and surface finish.Resource Optimization: Effectively manage materials, labor, and equipment to maximize efficiency and minimize waste.Process Improvement: Continuously assess and enhance polishing processes to reduce cycle time and eliminate bottlenecks.Team Development: Mentor and train staff in the polish section, fostering a collaborative and high-performance culture.Safety & Compliance: Ensure all operations adhere to safety protocols and industry standards.Reporting & Documentation: Maintain accurate records and report key production metrics in a timely manner.
Commercial Leadership & Growth StrategyTake ownership of the P&L and commercial success for designated strategic accounts.Drive sustainable revenue increases, enhance margins, and secure long-term partner loyalty.Formulate and implement Joint Business Plans (JBPs) to unlock additional growth avenues.Identify opportunities in assortment, pricing strategies, promotions, and market expansion.Strategic Partner Acquisition & NegotiationIdentify and integrate high-value partners that align with our company's growth objectives.Lead sophisticated negotiations to establish financially beneficial, margin-enhancing agreements.Develop partnerships that strike a balance between scale, profitability, and market competitiveness.Executive Stakeholder EngagementAct as the primary executive contact for senior stakeholders within partner organizations.Foster high-trust, long-lasting strategic relationships that encourage exclusivity and loyalty.Persuade internal leaders and external partners to align on key growth priorities and execution plans.Data-Driven Performance ManagementForecast and oversee monthly, quarterly, and annual revenue objectives.Transform data insights into actionable commercial strategies across product offerings, marketing campaigns, and operational efficiency.Deliver performance reports and strategic recommendations to senior management.Proactively identify potential risks and take corrective actions to safeguard revenue targets.Cross-Functional Leadership & ImplementationFacilitate collaboration across Product, Marketing, Operations, Logistics, and Finance teams.Ensure the flawless execution of campaigns, market expansions, and operational enhancements.Instill accountability among teams to meet commercial targets.Customer & Market ExcellenceAdvocate for a customer-centric approach to improve service quality and reliability.Utilize market intelligence and competitive insights to enhance category positioning.Continuously refine assortment, promotional strategies, and pricing based on performance metrics.
Role Overview Careem is seeking a Product Operations Lead based in Karachi or Lahore, Pakistan. This position guides the daily operations of product teams, focusing on delivering solutions that fit customer needs and maintain high standards across platforms.
Who Are WeAt Atheneum, we empower our clients to navigate the evolving business landscape by connecting them with a vibrant community of industry experts. Our mission is to cultivate the world's most engaged network of professionals, sharing insights that shape the future of knowledge. As we experience rapid growth, we seek passionate individuals to join us in this exciting journey.What We DoWe partner with leading organizations across various industries, particularly in Management Consulting and Life Sciences, to bridge the gap between them and top-tier professionals. Through expertly organized interviews and surveys, we unlock valuable knowledge that directly influences our clients' strategic decisions—be it understanding the trajectory of emerging technologies or identifying groundbreaking healthcare treatments.What You Should KnowWe are NOT a Consultancy – Consultancies are among our clients.We are NOT a Market Research Company – While we provide Expert Backed Research, our focus is different.We are NOT a Recruitment Agency – Our work involves connecting market experts to share their insights, not filling job vacancies.WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKSAbout the RoleAs an Associate, your primary role will be to facilitate connections between our clients and experts. Key responsibilities include:Client Understanding: Develop a comprehensive understanding of client needs and pinpoint the right experts to fulfill these requirements.Expert Sourcing and Engagement: Identify and onboard experts for specific projects, ensuring their continued engagement for future initiatives.Communication Skills: Cultivate strong internal and external communication skills, including proficiency in cold calling and emailing.Adaptability: Thrive in a dynamic, fast-paced environment where agility is key to success.Client Excellence: Deliver outstanding client experiences through accurate expert recommendations and a proactive approach to problem-solving.Process Mastery: Understand and effectively apply Atheneum's core client delivery processes in your day-to-day tasks.Who We Are Looking ForWe invite applications from individuals eager to pursue a corporate career with swift advancement opportunities. We seek driven, collaborative, resilient, and inquisitive candidates with exceptional communication skills. Proficiency in one or more European languages is highly desirable.
About WPP MediaWPP Media is a leading growth partner for renowned global brands, leveraging exceptional talent and data-driven insights through our innovative marketing platform, WPP Open. We empower our clients to adapt, seize opportunities, and achieve transformative growth.As WPP's AI-powered media unit, we integrate media, data, and partnerships to create personalized experiences at scale. Our clients gain clarity on their media investments through WPP Open, backed by Open Intelligence.To learn more, visit wppmedia.com.More About WPP MediaWe harness creativity to shape better futures for our employees, clients, and communities. Discover more at wpp.com.We unite the best platforms, talent, and partnerships to foster limitless growth possibilities. At WPP Media, our culture and our people are our greatest assets, enabling us to deliver extraordinary experiences for our clients and each other. This role demands adherence to WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to inspire transformational creativity.Create an Open environment through Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to mobilize the enterprise.Role and Responsibilities:As the Assistant Manager of Billing, you will oversee all billing activities and support billing operations, ensuring efficient processes within WPP Media.Reporting Structure:This position reports directly to the Senior Manager of Billing.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.
FULL TIMEREMOTEPosition: Operations Manager – E-Commerce & Inventory (DTC + Subscription Model)Type of contract: Full-Time / RemoteWorking Hours: Monday–Friday Join us from anywhere in the world and contribute to the operational success of a rapidly growing DTC brand!About the CompanyWe are an innovative and fast-expanding DTC brand, leveraging a blend of direct-to-consumer and subscription models. Our mission is to deliver outstanding customer experiences through top-notch operations, seamless supply chain management, and precise inventory planning.Scope of the RoleWe are on the lookout for an experienced Operations Manager with a strong background in e-commerce. You will be responsible for overseeing inventory management, forecasting, production planning, and coordination across multiple warehouses. Your efforts will ensure that our products are always in stock, operational visibility is maintained, and our scaling initiatives are executed without excessive capital being tied up in inventory.The perfect candidate will have extensive experience in managing DTC operations, particularly within subscription-based brands, and possess the ability to balance predictable recurring demand with the dynamics of rapid growth.Duties and ResponsibilitiesInventory Management & Supply PlanningEnsure real-time accuracy of inventory across all sales channels and warehouses (Shopify, Amazon FBA/FBM, Walmart, etc.).Monitor inventory at all stages: on hand, in transit, inbound, reserved, and forecasted.Provide clear visibility so the team is always informed about inventory positions and upcoming stock.Implement effective inventory control systems to minimize discrepancies, stockouts, and overstocks.Forecasting & Production CoordinationDevelop and refine demand forecasts based on sales trends, subscription cycles, promotions, seasonality, and product launches.Manage relationships with suppliers and manufacturers regarding lead times, MOQs, and production schedules.Optimize purchasing to prevent stockouts while minimizing unnecessary capital tied in inventory.Create monthly and quarterly forecasting models to support aggressive growth plans.Warehouse & Logistics OversightOversee the movement of inventory across multiple domestic and international 3PLs.Track inbound shipments, receiving timelines, and fulfillment accuracy.Coordinate Amazon FBA replenishment considering restock limits, storage fees, and performance metrics.Enhance shipping timelines, returns processes, and overall fulfillment operations.Channel Operations (Multi-Platform)Manage operational performance across various platforms and channels.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.
