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Experience Level
Entry Level
Qualifications
The ideal candidate should possess strong organizational skills and be adept at managing multiple tasks. A background in operations or project management is preferred. Excellent communication skills, both verbal and written, are essential, along with proficiency in project management tools.
About the job
Pavago is looking for an Operations Coordinator based in Pakistan to support day-to-day operations remotely. This position centers on organizing and coordinating activities across multiple projects, with a focus on keeping processes efficient and on track.
Role overview
The Operations Coordinator will help manage project workflows, monitor progress, and address any issues that arise. Attention to detail and strong organizational skills are essential, as the role involves tracking tasks and ensuring deadlines are met.
What you will do
Coordinate operations and schedules across different projects
Support process improvements to increase efficiency
Work closely with team members to maintain smooth workflows
Requirements
Strong organizational and time management abilities
Keen attention to detail
Ability to work independently in a remote setting
About Pavago
Pavago is a forward-thinking company dedicated to innovation and excellence in operations management. We pride ourselves on fostering a collaborative and supportive environment that empowers our team members to excel.
Creative Chaos is seeking a detail-oriented and analytical Revenue Operations Manager to lead the optimization of our HubSpot CRM, manage the sales cycle, oversee marketing automation, and integrate data across various platforms to enhance revenue growth. This position is perfect for individuals who excel at the convergence of technology, sales, and marketin…
As the Revenue Manager reporting directly to the General Manager, you will lead the charge in establishing the strategic objectives that optimize revenue across various channels, including rooms, food and beverage, and event services. Your role is pivotal in shaping the inventory, pricing, and distribution strategies to align with the hotel’s overarching revenue goals, while adhering to brand standards. You will make critical decisions that enhance the hotel's profitability, maintain rate integrity, and ensure long-term guest satisfaction.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
The Senior Revenue Accounting Specialist at Pakistan Mobile Communication Limited (PMCL) is based in Islamabad and plays a key part in managing revenue transactions for the company’s telecommunications operations. This position sits within the Revenue Accounting team and reports to the Stream Head of Revenue Accounting, collaborating closely with a group of five professionals. Role overview This specialist role focuses on the accurate recording and management of revenue streams, ensuring all processes comply with accounting standards and internal controls. The work involves regular interaction with internal teams, preparation of reports for both internal and external stakeholders, and a strong emphasis on compliance and process improvement. Main responsibilities Develop in-depth knowledge of telecom revenue streams, including Site Sharing, Interconnect, Roaming, and Fixed Line. Record monthly revenues using Oracle and maintain comprehensive schedules for each revenue stream. Coordinate with internal teams to gather data for monthly revenue recognition. Analyze new accounting standards and regulations, ensuring treatments align with stakeholder expectations. Manage month-end closing activities for revenue and contribute to monthly, quarterly, and annual reporting packs. Identify and lead process improvement initiatives to enhance efficiency. Ensure compliance with SOX controls, including thorough documentation and reporting. Prepare audit schedules and support auditors during reviews. Respond to stakeholder queries in a timely manner. Extract and report ad-hoc information as requested by various departments. Meet established service level agreements (SLAs) and key performance indicators (KPIs). Prepare revenue dashboard reports for senior management, including variance analysis between budget, forecast, and actuals. Position details Location: Islamabad, Islamabad Capital Territory, Pakistan Grade Level: L1/L2 Application deadline: 30th April 2026
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Title: Revenue Data Entry SpecialistExperience: 3–5 YearsEmployment Type: Full-timeTimings: 5PM - 2AM PKTJoin Prime System Solutions as a Revenue Data Entry Specialist and contribute to the financial integrity of our client's operations. We are on the lookout for a meticulous professional who possesses exceptional Excel skills and a solid background in managing financial datasets. In this pivotal role, you will ensure accurate tracking of recurring revenues and streamlined billing processes. Your attention to detail will be essential in maintaining the quality of revenue reporting and supporting compliance standards.Key ResponsibilitiesAccurately input data into designated Excel workbooks for revenue tracking, adhering to established templates and guidelines.Ensure the integrity of revenue tracking files by:Entering data into the appropriate tabs and fields.Maintaining formulas, links, and structured references.Applying required formatting and standardized naming conventions.Collect utility consolidated billing artifacts regularly, which may include:Payment reports.Credit reports.Supporting source documentation for tie-outs and compliance.Organize and store reports in centralized repositories (e.g., SharePoint/OneDrive) following defined folder structures and naming standards.Ensure readiness for revenue tie-outs by verifying:Completeness of source reports and proper storage.Accurate entry of data from source reports into tracking workbooks.Accessibility of required reference files for internal review.Conduct structured discrepancy checks by:Comparing original utility/payment/credit reports with recorded entries.Documenting mismatches, missing values, and formatting errors.Flagging issues with clear supporting evidence.Execute data validation steps for utility consolidated billing processes, including:Completeness checks of all required fields.Formatting checks for dates, IDs, and currency values.Cross-file checks based on written instructions.Maintain trackers for report receipt, processing status, exceptions, and completion timelines.Provide updates on progress and escalate blockers as necessary.
Job Title: Client Operations ManagerPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleWe are seeking a results-oriented Client Operations Manager to lead client operations, oversee delivery tracking, and ensure seamless workflow management across various accounts. This role is pivotal in maintaining client progression with defined priorities, organized systems, and no execution gaps. You will facilitate communication, monitor progress, and enforce accountability among teams, allowing the founder to focus on strategic initiatives rather than daily operations.Your Key ResponsibilitiesClient Operations & CommunicationOversee daily client interactions through platforms like WhatsApp, Slack, and Google WorkspaceConduct regular progress check-ins to monitor commitments and identify blockersServe as the primary liaison for clients while minimizing the founder's involvementEnsure clear and structured communication among all partiesDelivery & Execution ManagementMaintain a real-time tracker for all active client projectsGuarantee timely completion of deliverables and proactively identify risksFocus on the top 2–3 priorities for each client weeklyProactively resolve execution challenges to maintain momentumWorkflow & Process OptimizationDevelop and refine workflows, standard operating procedures (SOPs), and operational systemsIdentify process inefficiencies and implement structured solutionsCreate automation solutions to minimize manual tasks (e.g., reporting, tracking, notifications)Leverage AI tools to enhance efficiency where applicableTeam Coordination & AccountabilityCollaborate with client teams to ensure alignment on timelines and objectivesHold team members accountable while fostering positive relationshipsProactively identify and resolve bottlenecksHiring Support (When Necessary)Assist with candidate screening and preliminary evaluationsProvide clear recommendations to assist in hiring decisionsEssential Experience & Skills 3–5 years of experience in operations, project management, chief of staff, or account management positionsProven track record in managing operations within a dynamic or growing companyExperience handling multiple clients or projects concurrentlyPractical experience in developing workflows, SOPs, and effective business automationExperience contributing to the growth or scaling of a business unit or companyExcellent communication skills with the ability to effectively manage client relations
We are seeking an agile and proactive Assistant Operations Manager who thrives in dynamic environments and can adeptly transform team performance. This leadership role involves managing a department of 50 to 60 personnel and ensuring the efficient execution of operations within allocated resources.Key Responsibilities:Oversee a large department, ensuring effective management of leave and shift schedules.Implement strategic operations to enhance departmental efficiency and resource allocation.Set and uphold customer service standards using recognized benchmarks.Facilitate regular progress meetings with staff to foster development and teamwork.Ensure strong follow-through on ongoing projects, guaranteeing timely completion.Cultivate a performance-driven team focused on achieving specified targets.Promote a professional work atmosphere that values equality and fairness.Implement and enforce company policies and procedures.Conduct regular reviews of KPIs and perform performance analyses to identify areas for improvement.Assess training needs and support staff development for advancement into higher roles.Drive operational improvements and business development initiatives.Create and enhance processes that serve the best interests of the business.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join Translation Empire as an Assistant Operations Manager and become a pivotal part of our dynamic team! We seek an agile leader and a quick learner capable of adapting to evolving challenges and transforming team dynamics for optimal performance. Key Responsibilities:Oversee a team of 50 to 60 employees, ensuring effective department management.Execute departmental operations efficiently within the allocated resources, including leave and shift management.Empower team members to deliver exceptional performance according to defined roles and responsibilities.Establish and uphold customer service standards through recognized benchmarks.Conduct regular progress and development meetings with staff to foster growth.Maintain strong follow-up on ongoing projects to ensure timely completion.Develop a performance-driven team focused on achieving assigned targets.Create a professional and equitable work environment for all team members.Implement company policies and procedures effectively.Regularly review KPIs, conduct performance analyses, and identify areas for improvement.Assess training needs and facilitate staff development for future roles.Drive operational enhancements and contribute to business development initiatives.Design and improve processes for the betterment of the business.
We are seeking a dynamic and process-oriented Operations Manager who embodies a service mindset and excels at fostering collaboration between teams and stakeholders. This role will involve effectively bridging internal departments with external partners to ensure seamless operations.Key Responsibilities:Oversee a department comprised of 50 to 60 personnel.Execute departmental operations smartly within allocated resources, including management of leaves and shifts.Equip team members for optimal performance in accordance with their roles.Establish and uphold customer service standards using industry-recognized benchmarks.Facilitate regular development meetings to assess progress with staff.Ensure diligent follow-up on ongoing projects to meet deadlines.Foster a performance-driven culture within the team to achieve set objectives.Promote a professional and equitable work environment, supporting a healthy work-life balance.Implement company policies and procedures effectively.Conduct periodic reviews of KPIs and performance metrics to identify areas of improvement.Analyze training needs and develop staff for advancement into higher roles.Focus on operational enhancements and business growth.Develop and refine processes that align with the business's best interests.
Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Client Operations Manager to take charge of client delivery, execution oversight, and operational processes across a variety of accounts.This role demands a high level of ownership and execution focus, where you will:Oversee client communications and set clear expectationsFoster accountability among teamsGuarantee consistent delivery and forward momentumCreate systems that close operational gapsYour primary objective is to ensure clients continue to progress without the need for founder intervention in daily operations.Your ResponsibilitiesClient Operations & CommunicationAct as the main point of contact for clientsCoordinate communication through:WhatsAppSlackGoogle WorkspaceConduct regular check-ins to monitor:ProgressCommitmentsObstaclesEnsure clear and structured communication among all stakeholdersDelivery & Execution ManagementMaintain a real-time tracker for all client workstreamsEnsure timely completion of all deliverablesIdentify and manage the top 2–3 priorities per client weeklyProactively identify risks and address execution challengesStep in to remove obstacles and drive momentumWorkflow & Process OptimizationDevelop and enhance:SOPsWorkflowsOperational systemsSpot inefficiencies and implement structured solutionsCreate automated processes for:ReportingTrackingNotificationsUtilize AI tools to boost efficiency and executionTeam Coordination & AccountabilityAlign cross-functional teams on:TimelinesDeliverablesOutcomesHold teams accountable while nurturing strong relationshipsQuickly identify and address bottlenecksHiring Support (As Needed)Assist with:CV reviewsInitial candidate assessmentsProvide structured insights for hiring decisionsIdeal Candidate ProfileFocused on execution, possessing strong operational disciplineHighly organized with excellent follow-throughA proficient communicator who can effectively manage client relationships
Creative Chaos is on the lookout for a highly skilled Operations Manager with a focus on E-Commerce to lead the strategic planning, procurement, and inventory management of our expansive product portfolio and in-store materials. This pivotal role is essential for guaranteeing optimal product availability, enhancing operational efficiencies, and facilitating effective cross-functional communication. The perfect candidate will possess a robust background in inventory planning, vendor management, and process optimization, coupled with an acute attention to detail and a drive for achieving business success.Key Responsibilities:1. Inventory Planning & Demand Forecasting Design, implement, and sustain inventory forecasting models to guarantee consistent product availability. Oversee stock levels and lead times to fine-tune reorder points and quantities, balancing supply requirements with cost efficiency. Work in tandem with the Sales and Marketing teams to anticipate demand fluctuations and align inventory strategies with promotional initiatives and sales objectives. 2. Vendor Relations & Procurement Identify, assess, and nurture relationships with suppliers and vendors, including those providing in-store Point of Sale (POS), Point of Purchase (POP) materials, packaging, accessories, and products. Negotiate contracts and service-level agreements to ensure cost-effectiveness and timely delivery. Maintain regular communication with vendors to monitor production timelines, quality assurance, and delivery schedules. 3. Cross-Functional Collaboration Collaborate with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands. Coordinate new product launches and promotional campaigns, ensuring inventory management timelines align with marketing and sales goals. Facilitate clear and timely communication of any potential supply or operational challenges across relevant departments. 4. System & Process Management Oversee systems for tracking lead times, reorder dates, inventory levels, and inbound deliveries. Ensure accurate record-keeping within inventory management software or ERP systems. Generate regular reports on inventory levels, product movement, and supplier performance, sharing insights with pertinent teams. 5. Operational Efficiency & Continuous Improvement Analyze existing operational processes to identify bottlenecks and areas for enhancement. Formulate and execute strategies to enhance supply chain efficiencies, reduce costs, and drive overall operational effectiveness. Present findings and recommendations to leadership, outlining clear action plans and success metrics.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.
Pavago is looking for an Operations Coordinator based in Pakistan to support day-to-day operations remotely. This position centers on organizing and coordinating activities across multiple projects, with a focus on keeping processes efficient and on track. Role overview The Operations Coordinator will help manage project workflows, monitor progress, and address any issues that arise. Attention to detail and strong organizational skills are essential, as the role involves tracking tasks and ensuring deadlines are met. What you will do Coordinate operations and schedules across different projects Support process improvements to increase efficiency Work closely with team members to maintain smooth workflows Requirements Strong organizational and time management abilities Keen attention to detail Ability to work independently in a remote setting
Join our dynamic team at Interwood Mobel as a Production Manager for the Polish Section. In this pivotal role, you will lead and enhance our finishing processes to ensure that our products not only meet but exceed established quality standards, delivering a superior finish. Your responsibilities will include managing polish operations, optimizing resource utilization, enforcing rigorous quality control measures, minimizing defects, and achieving production targets. You will collaborate closely with various production teams to streamline workflows, boost productivity, minimize waste, and uphold a safe and compliant work environment.Key Responsibilities:Polishing Process Management: Supervise daily polish operations to ensure production schedules and quality benchmarks are consistently met.Quality Control: Establish and implement inspection processes to guarantee uniformity in polish quality, color consistency, and surface finish.Resource Optimization: Effectively manage materials, labor, and equipment to maximize efficiency and minimize waste.Process Improvement: Continuously assess and enhance polishing processes to reduce cycle time and eliminate bottlenecks.Team Development: Mentor and train staff in the polish section, fostering a collaborative and high-performance culture.Safety & Compliance: Ensure all operations adhere to safety protocols and industry standards.Reporting & Documentation: Maintain accurate records and report key production metrics in a timely manner.
Commercial Leadership & Growth StrategyTake ownership of the P&L and commercial success for designated strategic accounts.Drive sustainable revenue increases, enhance margins, and secure long-term partner loyalty.Formulate and implement Joint Business Plans (JBPs) to unlock additional growth avenues.Identify opportunities in assortment, pricing strategies, promotions, and market expansion.Strategic Partner Acquisition & NegotiationIdentify and integrate high-value partners that align with our company's growth objectives.Lead sophisticated negotiations to establish financially beneficial, margin-enhancing agreements.Develop partnerships that strike a balance between scale, profitability, and market competitiveness.Executive Stakeholder EngagementAct as the primary executive contact for senior stakeholders within partner organizations.Foster high-trust, long-lasting strategic relationships that encourage exclusivity and loyalty.Persuade internal leaders and external partners to align on key growth priorities and execution plans.Data-Driven Performance ManagementForecast and oversee monthly, quarterly, and annual revenue objectives.Transform data insights into actionable commercial strategies across product offerings, marketing campaigns, and operational efficiency.Deliver performance reports and strategic recommendations to senior management.Proactively identify potential risks and take corrective actions to safeguard revenue targets.Cross-Functional Leadership & ImplementationFacilitate collaboration across Product, Marketing, Operations, Logistics, and Finance teams.Ensure the flawless execution of campaigns, market expansions, and operational enhancements.Instill accountability among teams to meet commercial targets.Customer & Market ExcellenceAdvocate for a customer-centric approach to improve service quality and reliability.Utilize market intelligence and competitive insights to enhance category positioning.Continuously refine assortment, promotional strategies, and pricing based on performance metrics.
Role Overview Careem is seeking a Product Operations Lead based in Karachi or Lahore, Pakistan. This position guides the daily operations of product teams, focusing on delivering solutions that fit customer needs and maintain high standards across platforms.
About WPP MediaWPP Media is a leading growth partner for renowned global brands, leveraging exceptional talent and data-driven insights through our innovative marketing platform, WPP Open. We empower our clients to adapt, seize opportunities, and achieve transformative growth.As WPP's AI-powered media unit, we integrate media, data, and partnerships to create personalized experiences at scale. Our clients gain clarity on their media investments through WPP Open, backed by Open Intelligence.To learn more, visit wppmedia.com.More About WPP MediaWe harness creativity to shape better futures for our employees, clients, and communities. Discover more at wpp.com.We unite the best platforms, talent, and partnerships to foster limitless growth possibilities. At WPP Media, our culture and our people are our greatest assets, enabling us to deliver extraordinary experiences for our clients and each other. This role demands adherence to WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to inspire transformational creativity.Create an Open environment through Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to mobilize the enterprise.Role and Responsibilities:As the Assistant Manager of Billing, you will oversee all billing activities and support billing operations, ensuring efficient processes within WPP Media.Reporting Structure:This position reports directly to the Senior Manager of Billing.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.
FULL TIMEREMOTEPosition: Operations Manager – E-Commerce & Inventory (DTC + Subscription Model)Type of contract: Full-Time / RemoteWorking Hours: Monday–Friday Join us from anywhere in the world and contribute to the operational success of a rapidly growing DTC brand!About the CompanyWe are an innovative and fast-expanding DTC brand, leveraging a blend of direct-to-consumer and subscription models. Our mission is to deliver outstanding customer experiences through top-notch operations, seamless supply chain management, and precise inventory planning.Scope of the RoleWe are on the lookout for an experienced Operations Manager with a strong background in e-commerce. You will be responsible for overseeing inventory management, forecasting, production planning, and coordination across multiple warehouses. Your efforts will ensure that our products are always in stock, operational visibility is maintained, and our scaling initiatives are executed without excessive capital being tied up in inventory.The perfect candidate will have extensive experience in managing DTC operations, particularly within subscription-based brands, and possess the ability to balance predictable recurring demand with the dynamics of rapid growth.Duties and ResponsibilitiesInventory Management & Supply PlanningEnsure real-time accuracy of inventory across all sales channels and warehouses (Shopify, Amazon FBA/FBM, Walmart, etc.).Monitor inventory at all stages: on hand, in transit, inbound, reserved, and forecasted.Provide clear visibility so the team is always informed about inventory positions and upcoming stock.Implement effective inventory control systems to minimize discrepancies, stockouts, and overstocks.Forecasting & Production CoordinationDevelop and refine demand forecasts based on sales trends, subscription cycles, promotions, seasonality, and product launches.Manage relationships with suppliers and manufacturers regarding lead times, MOQs, and production schedules.Optimize purchasing to prevent stockouts while minimizing unnecessary capital tied in inventory.Create monthly and quarterly forecasting models to support aggressive growth plans.Warehouse & Logistics OversightOversee the movement of inventory across multiple domestic and international 3PLs.Track inbound shipments, receiving timelines, and fulfillment accuracy.Coordinate Amazon FBA replenishment considering restock limits, storage fees, and performance metrics.Enhance shipping timelines, returns processes, and overall fulfillment operations.Channel Operations (Multi-Platform)Manage operational performance across various platforms and channels.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.
The Operational Risk Lead will be pivotal in enhancing the organization’s risk management framework by proactively identifying, assessing, and mitigating operational risks across various business functions. Reporting directly to the Chief Risk Officer (CRO), this role encompasses oversight of the complete operational risk lifecycle, including risk identification, control design, management of loss events, risk reporting, and adherence to regulatory standards. The successful candidate will be tasked with fostering a robust risk culture, ensuring compliance with regulatory expectations, and facilitating safe and sustainable business growth. Collaborating closely with senior management and key stakeholders, the Operational Risk Lead will contribute significantly to the organization’s resilience, operational integrity, and long-term value creation.1. Operational Risk Framework & Strategy● Define and uphold the comprehensive operational risk management framework in alignment with regulatory expectations and the organizational risk appetite.● Translate the CRO’s risk strategy into tangible operational risk policies, standards, and methodologies.● Ensure that operational risk considerations are integrated into business strategy, new initiatives, and change management programs.2. Risk Identification, Assessment & Lifecycle Management● Spearhead Risk and Control Self-Assessments (RCSAs) across all business units and support functions.● Oversee the identification, assessment, monitoring, and mitigation of operational risks, covering processes, personnel, systems, and external events.● Maintain and continuously refine the operational risk taxonomy and risk registers.3. Process & Control Effectiveness Optimization● Assess the design and effectiveness of key controls and propose enhancements to minimize risk exposure.● Collaborate with business units to bolster process resilience, close control gaps, and enhance preventive and detective controls.● Support automation and standardization initiatives to improve risk and control efficiency.4. Data, Analytics, & Risk Reporting● Develop and manage Key Risk Indicators (KRIs), dashboards, and management reports for senior leadership, Risk Committees, and the Board.● Analyze loss events, near misses, and emerging risk trends to provide actionable insights.● Ensure timely, accurate, and meaningful risk reporting in compliance with internal and regulatory requirements.5. Regulatory Compliance & Operational Resilience● Ensure adherence to applicable regulatory requirements, supervisory expectations, and internal policies related to operational risk.● Assist in regulatory examinations, audits, and risk reviews, including issue remediation and tracking.● Oversee operational resilience initiatives, encompassing business continuity planning and crisis management.
