About the job
Paris | Full-time
Join us at Bigblue, where we are redefining the e-commerce landscape for independent brands. Our mission is to empower these brands to compete with industry giants like Amazon by providing unparalleled logistics solutions.
Since our inception in 2018, we have developed a cutting-edge logistics platform that supports over 500 brands, including renowned names such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, and our proprietary WMS (Warehouse Management System) Atlas, we are tackling logistics challenges with innovation , delivering fulfillment that is faster, smarter, and more sustainable.
With $20+M in funding and the trust of the next generation of e-commerce leaders, we are on a rapid growth trajectory, aiming to process 10 million orders in 2024 and expand into ambitious new markets. We seek a strategic partner who shares our vision for the future.
Role Overview
As we continue to expand, the merchant experience is not just a priority , it is fundamental to our long-term strategy and success.
We are establishing a specialized Operations Management function aimed at enhancing our merchant-facing Success organization, which includes Account Management, Onboarding, Customer Success, and Support. This team will be pivotal in transforming our operational efficiency, sharing knowledge effectively, and delivering exceptional value to every merchant.
We are looking for a dynamic, analytical, and self-driven Operations Manager to build this function from the ground up. You will design the systems, processes, and enablement programs that will revolutionize how our teams operate and collaborate within Bigblue as we scale.
This position reports directly to the Head of Merchants and has the potential to lead a team of two. If you are a former consultant, Chief of Staff, or operations leader who thrives in creating structure from uncertainty, optimizing performance, and achieving measurable results at scale, this is a rare opportunity to influence a crucial growth engine.
Your Mission
Develop and implement a comprehensive strategy for the enablement and operations of the merchant team, defining how teams learn, processes scale, knowledge flows, and how we prepare both customers and our people for product evolution.
